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“Great Business Hotel”

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Seri Pacific Hotel Kuala Lumpur
Ranked #49 of 350 Hotels in Kuala Lumpur
Reviewed April 18, 2013

I have one night stay at Seri Pacific for my business trip and I would say WOW for the room which been offered to me. The room is magnificent and amazing with the new renovated rooms. The hotel is close to city center and you can excess to KL city via cab or train. Breakfast is good with huge spread but assure you must be early or else you need to wait for your seat.

There is walking distant shopping mall but currently under renovations. I believe once the mall is open it will be center of attractions for travelers. It is just a cross road distance from the hotel.

Most of the staff is very helpful. They are just there to be with you and help you on needed things. It is always a good hotel for business trip and nearby to city center especially KLCC, KL Sentral and shopping Mall.

  • Stayed: April 2013, traveled solo
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Thank Eenilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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679 - 685 of 1,097 reviews

Reviewed April 17, 2013

This aging hotel was once magnificent. Now it is showing the signs of wear and needs some dedicated maintenance to restore it to its former glory. The rooms are spacious and clean. The breakfast is very comprehensive with many cuisines suppoorted. The staff are pleasant. The location is OK although not many good restaurants within walking distance. Room service was excellent! The pool area is rather barren :- desperately needs some pot plants, music and some atmosphere. The gym is very crusty and out of repair. Overall, represents competent value in a big city.
Almost all the taxi drivers near the hotel refuse to hire on the basis of the metered fare and insist on "fixed price" trips at about 3 x the meter value. If you look around you can find a taxi that will use the meter.

  • Stayed: April 2013, traveled with family
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Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013

I have had a 1-night stay at this hotel on 11 April 2013 - just last week and it is was my first but will not be last!
The hotel is pretty close to the KL city centre - with a reasonable big shopping mall direct opposite it, so the location is good.
Although the hotel is not new, but I believe it has been refurbished and it is quite modern now - especially the room.
Oh yes, the hotel lobby gives a grand feeling!
Although the room is not too spacious but it is clean, and the bed was comfortable. And it has separate shower and bath areas.
The hotel staff were very friendly and helpful.
The breakfast was fine.
Really really super value for money - about S$90.00 per night exclude breakfast.

  • Stayed: April 2013, traveled on business
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Thank LML1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Quite a while not staying in this hotel. Last if i remember was 3-4 years ago. Due to my wife commitment, the whole family stayed during the recent school holidays. Still reasonable rate, good breakfast and the pathway to the Mall was recently built in such a way, the covered pathway was what public appreciated. Only advised to the management, greet everyone before the guests greet you. Everything still good. Efficient housekeeping well done.

Room Tip: Deluxe is preferable to us with 2 kids accompanied.
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  • Stayed: March 2013, traveled with family
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Thank DrHanifah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2013

As soon as we entered the building it gave us a grand feeling about the hotel. We got a very good bargain on Agoda.com although we booked it only one week prior to our arrival. On arrival we were promptly handed over our keys to the room, with a bell-boy guiding us to our rooms.

As this hotel is right in front of a Big shopping mall and Sunwayputra hotel you you cant have great views, though there are some rooms with twin tower view as well. The rooms were spacious, very clean and well maintained and 10/10 for the washrooms.
The breakfast was very good and sumptuous, although there was no separate space for smokers at the breakfast area which can be a problem for many, especially those traveling with kids.
There is a metro station right next to the hotel with a 2min walk on the skywalk connecting it to the hotel which is excellent for commuting to anywhere in KL.

Almost a five star experience at a very god price, Royal stay at a great bargain.

Room Tip: Insist on a twin-tower view rooms.
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  • Stayed: November 2012, traveled as a couple
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Thank Horizon_walk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

We spent 9 nights at the Seri Pacific at the beginning of February.We booked a superior room with b/fast through Agoda and got a good price with an early bird promotion.

Getting there.
Following the advice of a reviewer we decided to try the Star shuttle bus from KLIA (into which we were flying) which drops off at the S.P(18 MR per person)However this involved quite a hike to find the bus station in the basement of the airport. We had to load our suitcases ourselves onto the bus, and were taken to the centre of KL where we had to disembark and crowd onto a minibus, unloading and re-loading our cases again and we were the fourth and last drop off at the hotel;total transfer time 2 hours.Not worth the hassle!Get the express train and then a taxi coupon from the desk at Sentral.It costs a bit more,but is faster and more comfortable.

Choice
Normally we stay in the Golden Triangle area and this hotel seemed very far out from our usual haunts,but due to the close proximity of the PWTC station which was a 5 minute walk on a covered overhead walkway,and the machines in the station which allow you to book a one- token ride on different transport systems we were able to reach the heart of Bukit Bintang in 15 minutes.(one stop to Tittiwangsa,change to Skytrain to go to Bukit Bintang)

Taxis are also available,but we try to avoid these due to a reluctance of some of the drivers to put on the meter,plus the traffic problem in KL itself.

Hotel
On arrival,our cases were unloaded and taken inside and we were told they would be taken up to our room,there are several porters,doorman and helpful staff as you arrive.
We then went up the escalator to check in at Reception.This was promptly accomplished and we were given a room on a non smoking floor(when are ALL hotels going to be NON SMOKING??) with a view of the Petronas towers, on the 12th floor.Room 1208.We went up in the main lifts and met the porter with our cases outside the room.

Room
The room corresponded to the hotel's website pictures,so we were quite happy with it.
The website mentions a balcony,but I would like to mention this is purely ornamental and very sensibly the picture window is sealed shut.The bed linen was fresh and changed regularly,A sheet-blanket-sheet-sandwich was on top of the bed.Mattresses were very comfortable.There was a cupboard with iron and ironing board and space for our 2 big cases during our stay.

A second large cupboard contained a small empty fridge and coffee and tea making facilities and kettle.We are very happy with an empty fridge which leaves us to stock it how we like and also put food in it which is essential for my diabetic husband.It also saves having nasty surprises on bills at the end of the holiday.
Flat screen TV with Discovery and 2 English language news channels(as well as other language channels of course)Good water pressure in the showers.Separate shower room with 'rain forest' ceiling shower,as well as a second separate bathroom with bath and wall fixed shower and toilet(with interesting incorporated device in the toilet to wash your behind!)Hand basin with large space for toiletries.Gels,shampoo,moisturiser,toothbrush etc.provided daily.The only problem bathroom-wise was that 5 days out of the 9 we didn't have hand towels.After phoning housekeeping they would usually arrive.Once more flannels came instead and another time the person answering the housekeeping phone didn't seem to know what hand towels were(are these the long ones?she asked me)There is also a desk with chair and various types of plugs on the desk for re-charging appliances.There is a safe in the wardrobe and we received extra pillows and extra hangers promptly when we requested them.
2 complimentary bottles of water provided daily.
Air conditioning was fine.View from the window stunning.

Hotel services
There is a smallish swimming pool as well as various restaurants+ spa(none of which we used)
The BAR had a great Filippino girl group singing in the evening(it was their first week while we were there)Polished routines and good atmosphere.They greeted the guests in between sets which I thought was nice.Unfortunately the bar is a smoking area and as we don't like to be wreathed in smoke,so we only took advantage of the entertainment during one evening.
Twice during our stay we heard a PIANO PLAYER in the reception/hall.Nice touch.
The CONCIERGE desk was well manned and provide a local daily newspaper on request.,as well as answers to information enquiries.
When my lock wouldn't open on my case,a wonderful team of McGuivers (concierge, porter, maintenance) did their best to release it and in the end kindly cut the lock off.Very helpful.Thank you.

All staff were friendly and helpful.

Breakfast
Don't ever think of booking this hotel without breakfast!!!!!It was the highlight of my day!
Super display of food,fruits,juices,cakes,pastries,cooked dishes,salads,Malay dishes,Chinese dishes,fresh omelettes done to order,sausages,beans,etc etc etc;The roti canai was so fluffy it was like flaky pastry (irresistible!!).There was no pork/bacon(owner is Muslim) but very thin slices of fried beef acted as an alternative.My husband and I are vegetarian and even we had a super choice of alternatives to drool over.They also had the best bread pudding I have ever tasted(since school days),not something you expect for breakfast....but great!!
Coffees or teas served at the tables.

Eating
We didn't use the hotel restaurants or room service so cannot comment.
One of our main concern when booking a hotel is finding vegetarian food locally in the evening.At the worst we knew we could get to Paragon(Food Republic lower ground floor) by public transport.However Sunway Mall opposite had a very good supermarket(Cold Storage) on the lower ground floor which provided some evening snacks and fruit.There are also some fast food outlets in the building(but mainly meat orientated)
On the 4th floor of SUNWAY there is the remains of a food court,rather sad and seen better days,however there was one stand which had a great array of tasty foods including several vegetarian dished.As they focus on lunch time clients it is best to eat in the evening about 6p;m;They close at 7.30P.M. although while we were there the Mall had extended its hours to close at 10.30(near Chinese new year)
Rice + 2 or 3 veg dishes(self service) cost about 5 MR. Fab value,but surroundings drear.

Next door to the SP,on the left there is also a food court called Medan Selera Putra Laut.This closes at 15.00 but is fine for lunch.Look for the parasols and wicker furniture.Again we were able to eat tasty local veg dishes for less that 6MR.

Problems addressed
We were unable to access wifi either in the room or in the reception.(Apparently a new system is now being installed, starting at the top floors of the building),However Miss MELINDA,the Front Office Manager whom I was fortunate enough to meet by chance in reception,organised the answer to my query concerning the Airasia flight departure,which was concerning me.While with her,she graciously listened to several points which I felt could help other clients in the future.
One of the points was the fact that despite contacting the hotel 3 times during a 3 month period prior to our arrival by email requesting single beds,non smoking room,high floor if at all possible & a view of the Petronas towers,the reservations dept who answered insisted that requests would only be considered on arrival.This is the first time that ANY hotel I have contacted have not replied in the positive concerning special requests,or at least saying they would do their best.Although we received on arrival what we asked for,it was 3 stressful months wondering if we would be put on a smoking room(which we definitely would not accept)Hopefully these sorts of enquiries could be dealt with more sympathetically in the future.
I also commented that Tripadvisor reviews were not being answered on line,and misinformation not corrected.I see that replies by the owner are now being posted.

Not only was Ms Melinda gracious enough to hear me out,I was totally bowled over to find when we got to our room,a gorgeous chocolate cake!Totally unexpected!Thank you.

The staff of the hotel were super and helpful,and we were happy to have chosen the Seri Pacific. I would fully recommend it to anyone going to KL for a short or long stay.
We hope to go back there next time we are in this super city.A big thank you to all.

Room Tip: High floors get the better view;Request a non smoking floor if you need it. Requests may not be con...
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  • Stayed: February 2013, traveled as a couple
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2  Thank blingpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Halim M, Owner at Seri Pacific Hotel Kuala Lumpur, responded to this reviewResponded April 1, 2013

Thank you very much for taking time to feedback on your recent stay with us. We are glad to know that you had a good stay with us. Indeed, we take pride in our people to provide services that exceeds customer expectation. However, we have taken note of those shortcomings in particular with regards to the Housekeeping services.

Once again, thank you and we look forward to welcoming your husband and you back to the Seri Pacific Hotel Kuala Lumpur.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

My husband, son and I stayed again this year at the Seri Pacific as my husband is a F1 aficionado. The Seri Pacific has a lot of potential but it is let down by complaisant staff. The first impression that a guest gets is from the bell boys. We obviously didn’t look as we were very well off so we were ignored on arrival. Simon the receptionist however was very obliging and we got a club room with the Petrona Towers view that we like.
Last year we stayed in a superior room but this year we decided to stay in a club room. It wasn’t much better than the superior. Of course it comes with perks such as the club lounge pre-dinner Cocktails. We didn’t actually make use of it so we cannot judge that aspect of the hotel. The swimming pool was nice for our son. The pool attendants were quite bored and I think you would need to set the hotel in fire for them to move from their seats. The breakfast buffet is one plus of this hotel. We didn’t have in the Premier Lounge but downstairs and is always lovely with a wide variety. I love that is not just a choice between continental and American but an array of different dishes. The waiters were very attentive. Particularly Zahid who always was filling our coffee cups and making sure we were looked after.
In our next visit to KL we may stay at the Seri because it is convenient transport wise and because we like their breakfast buffet, hopefully their standards of customer service would have improved.

Room Tip: Higher floors with Petrona Towers view. If you like a cocktail and free coffee, tea, soft drinks the...
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  • Stayed: March 2013, traveled with family
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Thank Marta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seri Pacific Hotel Kuala Lumpur

Address: Jalan Putra, Kuala Lumpur 50350, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Kuala Lumpur
#36 Family Hotel in Kuala Lumpur
#38 Business Hotel in Kuala Lumpur
#46 Luxury Hotel in Kuala Lumpur
Price Range: $55 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seri Pacific Hotel Kuala Lumpur 5*
Number of rooms: 561
Official Description (provided by the hotel):
Only ultramodern Atrium Hotel connected to Putra World Trade Center. With recently renovated and refurbished rooms, we cater to Corporate business and MICE events. Our restaurants range from Local, Asian and International cuisine including our famous Authentic Japanese restaurant KOFUKU. Our Spa with Balinese and Malaysian treatments will rejuvenate your body and soul after a long day at work.Located opposite the newly renovated 5 star Sunway Putra Shopping Mall. Connected via a walkway directly into the Mall. ... more   less 
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Also Known As:
Best Western Kuala Lumpur
Kuala Lumpur Best Western

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