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“Fayaz”

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Seri Pacific Hotel Kuala Lumpur
Ranked #53 of 346 Hotels in Kuala Lumpur
Al Qatif, Ash Sharqiyah, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fayaz”
Reviewed November 28, 2012

Food good, good view. Great location as there is mall opposite to the hotel.Good spa and gym. My daughter enjoyed a lot in swimming pool. Staff were excellent. Great food and staff nicely responded. Large lobby with good seating capacity.

Room Tip: I stayed at seri pacific hotel for 6nights. Clean rooms, great location.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fayaz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,045 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
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  • Any
English first
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 23, 2012

I registered at the hotel at 9am and req for king size bed.Until 1.45pm I was checked into a room with 2single beds. Many patches of blood stains were spotted on the quilt cover. Pools are filthy. Breakfast served was awful and insufficient. By 9.30am when food had run low, they did not replenish. The worst encounter I had was being bitten by bed bugs in their room. Unbearable itch and scars were left on all over my body now. I have approached and alerted the hotel's duty manager but NO measures or NO action was taken. I supposed will need to pay a hefty sum for multiple treatments. Location was definitely out from hot spots and shopping area. Taxi tpt was expensive as the drivers don't charged according to meter reading against tourists. Wifi connection was bad and only at designated lobby area only. Overall. it is NOT value for money. I will not consider to stay in this hotel again, neither will I recommend anyone too. The hotel's standard can be rated as 3-4stars only.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barbara380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Halim M, General Manager at Seri Pacific Hotel Kuala Lumpur, responded to this review, November 12, 2013
Dear Barbara,

Thank you for taking time to provide us your feedback during your stay at Seri Pacific Hotel KL. It will definitely allow us to look into and examine the standards of service deliveries that we are lacking in.

I have highlighted these points to my Head of Department and they have taken the remedial actions. We have also taken action with regards to the "bed bugs" issue by treating the mattresses through out the entire hotel by steaming and Bio D treatment.

I have also shared this with the team and indicated to them that we need to improve on these areas and provide a better service.

Once again thank you and hope that you would provide us the opportunity to serve you better in the future.

Best regards

Halim Merican
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 21, 2012 via mobile

Definitely will come here again. I have been into several hotels in kl and this hotel is one of the best. Check in was smooth and they even called me asking about my request for my daughter. Great location as there is a mall opposite of the hotel. The staff were excellent as they talked nicely and responded well to my inquiries. Salute to the front desk staff.....room service is great as i requested for extra blanket....again...the staff called me asking whether i've received then blanket.. nice service...

Stayed November 2012, traveled with family
Helpful?
Thank mustaza M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 16, 2012

We managed to get a very good deal over the internet for the room price, which could have been even better if breakfast was included. But since it wasn't it was no matter as the hotel is easily accessible to all the popular shopping areas like Mid Valley and KLCC. Even if you don't have your own transport, the LRT station is just opposite the hotel and there is also a smaller mall there to get a quick bite and other necessities. The room was big and spacious and we also got a room with a view of the Petronas Twin Towers so it was pretty nice at night. All in all, we enjoyed our stay, so much so that we extended one more night from our original booking of 3 nights. The only downside was that the pool was a bit too small, but since this is not a resort and more of a city business hotel, we are not complaining much.

Room Tip: Ask for a room with a view of the Petronas Twin Towers.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angelinecheah81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level 4 Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 13, 2012

booked this hotel for 1 night stay as it was located near my place of work.
service at the lobby was prompt...and i was upgraded to deluxe room.
just opposite is an old shopping mall - the drawback of staying here is that there are not much eateries available even at the shopping mall across the road.
The shopping wasn't great either...The only advantage is that there is light rail transit just opposite the hotel.
Otherwise nothing much to explore within the vicinity, really...
Overall the hotel is great but I would not stay here again as there is not much food choices/ shopping available outside this hotel...

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank STLL78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuantan
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 13, 2012 via mobile

Booked online through hotel official website and managed to get special price. Strategically located close to shopping mall and train station, it's very easy to move around and eat. I went there by car. The parking was spacious and equipped with lift to lobby level. The check in process was quite fast. Quite impressed with lobby space. Large but dim. They should add more light to brighten the atmosphere. The room was spacious enough with nice super wide window. I enjoyed the night scenery. The bed was comfortable and i had a good sleep. The room equipped with lcd tv and nice furnitures. The bathroom was spacious and toilet amenities was good. Overall i,m satisfied with hotel and looking forward to stay here again next time

Stayed November 2012, traveled with family
Helpful?
2 Thank Gi_Derrak_Kok_Se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 12, 2012 via mobile

First of all: its no Five Star Hotel anymore. Second: at a reasonable Price it doesnt matter! Restaurant, Lobby, Location and Staff are 1st class. 1min Walk to PWTC LRT And 5min Walk to monorail chow kit. Rooms are five Stars but 10 years Old. Doesnt matter because they were cleaned properly and Most important towels and bed were superclean. We will return!

Helpful?
2 Thank Dan R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Seri Pacific Hotel Kuala Lumpur

Property: Seri Pacific Hotel Kuala Lumpur
Address: Jalan Putra, Kuala Lumpur 50350, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Kuala Lumpur
#38 Business Hotel in Kuala Lumpur
#38 Family Hotel in Kuala Lumpur
#48 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Seri Pacific Hotel Kuala Lumpur 5*
Number of rooms: 561
Official Description (provided by the hotel):
Only ultramodern Atrium Hotel connected to Putra World Trade Center. With recently renovated and refurbished rooms, we cater to Corporate business and MICE events. Our restaurants range from Local, Asian and International cuisine including our famous Authentic Japanese restaurant KOFUKU. Our Spa with Balinese and Malaysian treatments will rejuvenate your body and soul after a long day at work.Located opposite the newly renovated 5 star Sunway Putra Shopping Mall. Connected via a walkway directly into the Mall. ... more   less 
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Also Known As:
Best Western Kuala Lumpur
Kuala Lumpur Best Western

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