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“Location, location, location”

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Hotel Novotel Kuala Lumpur City Centre
Ranked #72 of 349 Hotels in Kuala Lumpur
Reviewed April 5, 2014

Stayed for one night in mid-March. Excellent location in the heart of KLCC - close to Raja Chulan monorail station, surrounded by glitzy malls, walkable distance to the Petronas Towers.

As a Platinum member I requested an early check-in (in advance) and was slightly disappointed that the request could not have been fulfilled to my full satisfaction - I appreciate that the hotel was full around 9am but the two hour wait that followed should have been shorter. The staff's attitude could also be improved - I was initially offered tea/coffee and then promptly abandoned to my fate. I was given a room only after repeatedly reminding the staff about my situation.

The room itself was spacious, spotless and well-equipped, the outdoor swimming pool reasonably clean and I appreciated the late check-out option.

To sum up - good value for money (given the location) with some room for improvement in customer service.

  • Stayed: March 2014, traveled solo
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Thank lukasg88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded July 6, 2014

Dear chookPerthWA,
Greetings from Novotel KL City Centre and thank you so much for your positive review! My Team and I are very happy to hear that your stay with us was pleasant and made memorable by our dedicated service staff! We have conveyed your compliments to Front Office Team for their job well done as well as the Food & Beverage Team for the fabulous breakfast spread. We are certainly planning for upgrade to our rooms in the near future, such as mattresses, pillows, shower heads, soundproofing and WiFi connection speed. We thank you for your continuous support and do tell your friends and families about us!
Best regards

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1,136 - 1,142 of 3,801 reviews

Reviewed April 3, 2014

Location is great, but dissapointed with the service standards. First, we were given a smoking room, despite requesting a non smoking one (and despite the receptionist confirming one verbally during check-in). Then, they refused to move us immediately, eventually relenting when we told them we have allergies to smoke.
On the second night, after requesting a replacement toilet rolls, we came back from shopping to find that they dropped the rolls to our room, and forgot to close the door!
Breakfast is so so, this hotel needs a revamp!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Accorhotels.com
Thank hadiwi56a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded July 6, 2014

Dear hadiwi56a,

Thank you for taking the time to share your feedback. We wish to inform you that we will be upgrading the mattresses, pillows and shower heads in all the guest rooms and the team definitely looks forward to seeing your return soon.
We hope to welcome you back to our hotel very soon!
best regards

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Reviewed April 3, 2014

Just a short walk to Pavillion and basically Bukit Bintang area where all the nice things in KL is located. Short train ride to Petronas as well if you would like to visit the Tower and KLCC. The hotel itself is as expected from the brand, but we just wished the beds are bigger and internet speed can be faster.

  • Stayed: March 2014, traveled with family
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1  Thank Hendrik0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded April 5, 2014

Dear Hendrik0711,
Thank you for sharing your hotel review with us, your compliments are well-received by the Team!
You are definitely right when you say that our location is "where all the nice things in KL is located", hence our aptly named Novotel KL City Centre! Indeed it is one of our best assets apart from the service and comfortable rooms. Your feedback on the complimentary WiFi service has been highlighted to the IT Department and we are doing all we can to provide faster internet.
We hope to see your return to our awesome location soon and do tell your friends about us!
Best regards

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Reviewed April 1, 2014

Good location. Very clean and tidy with exemplary customer service. A nice oasis in this congested city. One of the older hotels in KL yet still going strong & a personal favourite of many staying guests, both local & foreign. Impeccable service & attention. And I really love how this hotel always smell so good

  • Stayed: February 2014, traveled solo
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1  Thank lilyclifford c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded July 6, 2014

Dear lilyclifford c,
Greetings and thank you for sharing your experience with us on Tripadvisor. My team and I are very happy to have read that you appreciated your recent stay with us and enjoyed the location and pleasant staff. We definitely look forward to having you come back to us in the near future!
With very best wishes

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Reviewed April 1, 2014

Stayed here for 3 nights and have to say was a pleasant experience. Only thing I can comment on was the toilet in our room. They put a sign beside the flush handle that says "hold down for 2 seconds"....on one occasion while holding down the handle, it broke loose. Knowing how toilets work I opened the toilet and flushed it manually. Now a guest shouldn't have to do this just to flush the toilet. Just one mishap that was fixed when we got back from sight seeing.

But I commend the staff at the receptionist table and also highly praise the concierge on duty at around 9 am (3/31/2014). He was very helpful arranging our transfer to the airport (he bargained with an executive taxi for us) and went all out finding us an umbrella to borrow (they were all booked due to the heavy rain) the night before. Thanks.

All in all was a pleasant experience.

  • Stayed: March 2014, traveled as a couple
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Thank prakosow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded June 21, 2014

Dear prakosow,
Greetings from Novotel KL City Centre and thank you so much for your positive review! My Team and I are very happy to hear that your stay with us was pleasant and the breakfast was good. I have personally forwarded your kind comments to our concierge on duty, he is surely very happy to receive this comment.
We look forward to welcoming you back.
Best regards

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Reviewed March 30, 2014

The rooms were not great. The shower was broken, bathroom was not good. I was expecting a lot after paying so much. Staff were helpful. I was here for my honeymoon and did not expect it to be this horrible.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Kunal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded June 3, 2014

Dear Kunal S,
Thank you for the feedback on your stay here at Novotel Kuala Lumpur City Centre.
We are sorry to hear that you found our facilities are of disatisfactory level. We are pleased to inform you that we are currently in the process of upgrading our shower heads to make your stay more comfortable. Hopefully you will return in the future to experience the new changes.
We thank you again for your constructive comments that will help us improve our services.
Best regards

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Reviewed March 30, 2014

We stayed for one night at Hotel Novotel and this was chosen due to the location and price. I wanted to be near Pavillion and KLCC for shopping and the hotel was perfectly located. We arrived and check-in was smooth and staff friendly but when we went to our room but there was a fair bit of road noise and we discovered that there was an issue with the window, a quick call we were given another room on level 17 and the window was sealed properly.
We stayed in a "superior" room which was well appointed, the only issue I found was the bathroom. The actual bathroom was quite small with a step up which I almost tripped over a couple of times. The shower is in the bath which was quite a height so it could prove an issue to an elderly person or someone with limited mobility. The other issue is once you have stepped up into the bath you have to contend with the low shower head which makes it awkward for anyone who is over 4ft tall!
The breakfast offered a good choice but, my only suggestion would be that they offer cappuccino's.
The hallways do look a tad tired and maybe a fresh coat lighter paint is needed but the Novotel is good value for the money and well located.

  • Stayed: March 2014, traveled as a couple
    • Value
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1  Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded June 3, 2014

Dear Lisa H,
Greetings from Novotel KL City Centre and thank you for sharing your feedback with us.
It’s a pleasure knowing that our hotel was good value for money and well located. We are delighted to inform you that we are looking into doing some upgrading projects to our rooms, such as changing the shower heads so we can make your stay a more comfortable one.
We definitely look forward to having you come back to us in the near future!
With very best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Kuala Lumpur
#57 Luxury Hotel in Kuala Lumpur
Price Range: $55 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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