Stayed for one night in mid-March. Excellent location in the heart of KLCC - close to Raja Chulan monorail station, surrounded by glitzy malls, walkable distance to the Petronas Towers.
As a Platinum member I requested an early check-in (in advance) and was slightly disappointed that the request could not have been fulfilled to my full satisfaction - I appreciate that the hotel was full around 9am but the two hour wait that followed should have been shorter. The staff's attitude could also be improved - I was initially offered tea/coffee and then promptly abandoned to my fate. I was given a room only after repeatedly reminding the staff about my situation.
The room itself was spacious, spotless and well-equipped, the outdoor swimming pool reasonably clean and I appreciated the late check-out option.
To sum up - good value for money (given the location) with some room for improvement in customer service.
- Official Description (provided by the hotel):
- The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more less
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- Also Known As:
- Novotel Kuala Lumpur
- Accor Kuala Lumpur
- Novotel Hydro Majestic Kuala Lumpur
- Kuala Lumpur Novotel
- Novotel Kl