The service is a complete let down at this hotel.
I have never taken so long to be checked into any hotel, anywhere, ever.
The trainee was not well assisted by more experienced staff and requested a $700 bond on arrival for incidentals. Needless to say... No!
At no stage did staff offer to assist with luggage.
One of the two rooms requested was not made up in the style asked for of two single beds for work colleagues travelling together and it took 24 hours to split the bed. Really?
Good location, Close to Pavillions and Skybridge to KLCC but won't be back.
- Official Description (provided by the hotel):
- The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more less
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- Also Known As:
- Novotel Kuala Lumpur
- Accor Kuala Lumpur
- Novotel Hydro Majestic Kuala Lumpur
- Kuala Lumpur Novotel
- Novotel Kl