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“Lovely hotel in great location”

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Hotel Novotel Kuala Lumpur City Centre
Ranked #73 of 340 Hotels in Kuala Lumpur
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3,599 reviews from our community

Traveler rating
    658
    1,566
    907
    320
    148
See reviews for
1,005
1,101
398
635
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (293)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hyderabad, Andhra Pradesh, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 28, 2013

An amazing place to stay, right in the heart of the city. It gives you an easy access to one of the biggest mall, Pavillion, in the City. If you are planning to stay for a few days, this place will be perfect as you can just hop in the mall or many restaurants nearby. Also there are three famous Indian restaurants, if you are craving for some home food. In short lets talk about pros and cons:

Pros:
Amazing view
Good food
Great ambiance
Center of the City
Travelers delight
Business comfort

Cons:
Decent room space
Service is average

Room Tip: Take penthouse :)
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dheeraj169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, October 1, 2013
Dear Guest,

Thank you for your comments. We are glad to note that you had enjoyed your holiday.

We look forward to welcome you back to Novotel Kuala Lumpur City Centre!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
188 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed September 26, 2013

You get what may be expected from any Novotel around the world - a good guality room at mid-range prices. The rooms are still the old decor, but are well maintained, overall a very good value. The location is good for the downtown business district. One of those hotels that don't leave a lasting memory, just provide what they are for - a decent place to sleep away from home.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrasz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, September 27, 2013
Dear Guest,

Thank you for your comments. We are glad to note that you had a pleasant stay.

We look forward to welcome you back to Novotel Kuala Lumpur City Centre!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, Dubai, United Arab Emirates
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 26, 2013

Stayed in Novotel KL in the month of Oct 2012. It was a business trip , travelled alone.
Forst at arrival, I found the front desk staff was not very effective. I had to wait an hr at the loby for the room to be ready for check in wherein I had booked my room a month prior to arrival.Anyways
after checking in the stay was very comfortable. Again the room service was very slow and late.
Located at a very good location. Overall a good stay.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anant3504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, September 27, 2013
Dear Guest,

Thank you for your comments. We are glad to note that you had a good stay with us.

We look forward to welcome you back to Novotel KL City Centre!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Wellington, New Zealand
Level Contributor
194 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

My wife and I stayed here for 2 nights. Staff at reception and maintenance were all good. But there were too many building activities and road repairs going at this time which made it very inconvenient to go around the Hotel. The room was great on a non smoking high floor. The room was large with king size bed and linen and amenitires were all good. But the see-through glass wall for the bath room was a bit funny that we did not want to let anyone else come into our room. The Free breakfast was excellent and added value for money spent. But when we went for lunch, we noticed that there were small cockroaches which we pointed to the staff there. Didn't feel good to eat there again.
Taxis were difficult to take and they were for a fixed money and not on meter. We went around the corner opposite the Mall and found our own taxi for much cheaper rate.

Room Tip: Rooms on Non-smoking floor were good and clean
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerPorirua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, October 1, 2013
Dear Guest,

Thank you for your comments.

I would really appreciate it if you could send a short email to me at H6324-GM1@accor.com as I would really like to have you stay with us in future and re-experience the Novotel KL.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

We are currently staying here and can't rave enough about the experience. From the moment we checked in nothing has been a problem. The staff are extremely friendly and helpful. We are staying in the premier suite which is so worth the little extra . The food and cocktail hour is fantastic. The pool is well situated on level 3 and a great place to relax after a busy day exploring. The hotel is well situated to the Golden Triangle and the transport near is excellent. Having a fab time

Room Tip: The premier rooms ......king size beds ......wifi ......cocktails hrs
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hidee5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, September 24, 2013
Dear Guest,

Thank you for your comments. We are delighted to note that you are enjoying your stay here with us.

Have a good holiday and we look forward to welcome you back to Novotel Kuala Lumpur City City!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Property: Hotel Novotel Kuala Lumpur City Centre
Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Kuala Lumpur
#55 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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