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“Feedback to improve” 3 of 5 bubbles
Review of Hotel Novotel Kuala Lumpur City Centre

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Hotel Novotel Kuala Lumpur City Centre
Ranked #72 of 341 Hotels in Kuala Lumpur
Singapore, Singapore
1 review
“Feedback to improve”
3 of 5 bubbles Reviewed March 1, 2013

Location and amenities excellent, room size is also good. Reception counter is efficient it does help productive time on both side.
However, to upgrade the bedding ie sheets and quilt they are too thin and old. Room air dusty might be from the carpet/air condition air not sure.
Restaurant interesting but space limited.
Hope to return for more stay

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank m0lly232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, March 3, 2013
Dear Guest,

Thank you for your recent visit to Novotel Kuala Lumpur City Centre.

We appreciate your kind feedback and rest assured will look into your comments soonest possible. We do look forward to receiving you here again soon!

Best Regards,
The Management Team
Novotel KL City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,557 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (290)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
10 reviews
10 hotel reviews
4 of 5 bubbles Reviewed February 28, 2013

The check in and check out was very efficient. The room was very nice, the location is excellent close to everything. I would like to thank Mr. Mani, the lady who checked me in, Mr. Azman who checked me out and the rest of all at Novotel KL for such a beautiful stay.

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rathish646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, March 3, 2013
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cha-am Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 27, 2013

The position of this hotel is terrific. The ease to get to the hotel and away from it is also terrific. The general cleanliness isvery good. However it is not a well managed property. There are many small things that detract from the hotel in such a way that it brings the property down to a three star hotel, and that is a shame.

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 28, 2013
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

To assist with our continuous improvement, will you be able to elaborate further by emailing to us at dmr@novotelklcitycentre.com

We look forward to hearing from you soon!

The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Good central location, for all shops, eating out and sight seeing. Rooms are clean but a little basic, but represent good value for money. Buffet Breakfast was very good.Staff very on the ball and efficient service.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PCMerritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 27, 2013
Dear Guest,

Thank you for your valuable feedback on your recent stay.

We will be sure to share your comments with our Associates as an encouragement and to boost their goodwork and morale.

We look forward to your return.

Best Regards,
The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
reigate
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed February 25, 2013

Nice hotel, good position, but management leaves a lot to be desired. The air con was on extra cold, the restaurants and all public areas were drowned in very noisy music, and complaints were met by hysterical laughs!!!! Bell boys were very helpful.

Room Tip: Club rooms
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lisbethReigate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 26, 2013
Dear Guest,

Thank you for your valuable feedback on your recent stay.

We do apologize for the discomfort you experience especially with the temperature in the room. Please rest assured that we will deploy our maintenance team to review the control element of the airconditioning.

We do look forward to your return

Best regards,
The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Property: Hotel Novotel Kuala Lumpur City Centre
Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Kuala Lumpur
#53 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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