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“GOOD LOCATION”

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Hotel Novotel Kuala Lumpur City Centre
Ranked #75 of 346 Hotels in Kuala Lumpur
Cagayan De Oro, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“GOOD LOCATION”
Reviewed February 20, 2013

The Hotel has a very good location, practically walking distance to KLCC, and the KL Tower and very near Raja Chulan monorail station which we can easily connect to other trains via the KL Sentral station. we enjoyed our stay at Novotel, except for the breakfast buffet that doesn't offer much, food offered was just the same for the 3 days that we had our breakfast. at the hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prgpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 20, 2013
Dear Guest,

We thank you for your valuable feedback on your recent stay.

We do look forward to your return!

Best regards,
The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,706 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Singapore, Singapore
1 review
Reviewed February 18, 2013

Interior looks somewhat dated and in need of upgrading.
The superior room we booked was small, but the greater disappointment
was that the bathroom sink was not flowing properly just when we had
checked in and wanted to wash up after a long drive to the hotel. On reporting
this, a plumber was sent immediately, but he took a long time to try unchoke
the sink. As I could not wait any longer as we had just checked in, I called the
reception and they made it up by transferring us to a bigger room.
The walls of the room are not sound-proof and sounds of guests moving about
in the adjacent room or corridors could be heard.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank equilibrium188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking the time to comment on your recent stay amidst your disappointment.

We do apologise for the inconvenience you faced during your stay i.e. maintenance issues which are being looked into seriously. We are pleased to inform you that we are in the midst of minor refurbishment of rooms.

We do hope this has not altered your perception of the Hotel and we look forward to your next visit.

The Management Team
Novotel Kuala Lumpur City Centre
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melb
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 18, 2013

This is my 2nd stay at this Novotel property in Kuala Lumpur. The first visit was average and I would like to give it another try. The pros for this hotel is definitely the location to the Bukit Bintang
shopping malls eg Pavilion, Lot 10, etc. Also the undercover walkway to KLCC is a big bonus as it
is in front of the hotel. It takes 15 minutes max to walk to KLCC which saves alot of haggling with the taxis who refuse to use the meter for the short distance. Overall I cannot fault the service at the front desk. They allowed myself and my family - 2 rooms to check in early as our flight arrived
early into Kuala Lumpur. They were always courteous, and welcoming. Any complaints I made were attended to eg when some eaten durians ( local M'sian fruit ) were thrown in the rubbish binsin the lift foyer of my floor which in turn stank the whole floor the offending rubbish was taken away by the time I came back from dinner. House keeping was slack as they did not leave a spare roll of toilet paper thus it ran out at 0200 hrs and it was too late to call for house keeping. The same with tissues, house keeping did not leave a spare box although the box was nearly empty. A couple of times the room had just been cleaned when we came back after lunch around 3pm. There seemed to be an inconsistency with the level of service with house
keeping. The one area which is consistent in their customer service is the conceirge and porters. They are always helpful and pleasant and go out of their way to help eg getting taxis, directions to certain areas, helpful hints. The last plus point for the Novotel is the complimentary
internet but it is slow however it is better than not having it!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kk18Melb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 18, 2013
Dear Guest,

Thank you for your comments on your recent stay with us.

We firstly do apologise on the housekeeping matters. Please rest assured that this will be brought up with our associates and rampant and intensive tranings will be conducted to avoid repetition.

We thank you for your commitment to return to stay again and we do look forward to your return. Please do contact us directly should you require assistance with your bookings / arrangements.

Best regards,
The Management Team
Novotel KL City Centre
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Malaysia
Level 6 Contributor
103 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed February 17, 2013

location is a big selling point, opposite to Pavillion and short distance walk to KLCC by covered bridge. new lobby with new carpet but room condition is 3 stars or below. i think Novotel bought this hotel from others, so the room and furniture are in poor conditions. shower curtain is budget hotel standard, century old with mold on it. parking at this hotel is challenging, be prepare to have your SUV or MPV scratched. breakfast is basic with no surprise. service from front desk to restaurant are all friendly. swimming pool is slightly bigger than your bath tub, so don't expect to swim.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StanUP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 18, 2013
Dear Guest,

Amidst your disappointment with the your recent stay, we thank you for taking time to feedback to us.

Please do accept our humble apologies for not making your stay a memorable one. Please rest assured that your comments are to the point and corrective actions will be taken to ensure things are in order.

We do look forward to your return as we would like to welcome you back as our distinguished guest.

Best Regards,
The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kuala Lumpur hotels

Singapore, Singapore
1 review
Reviewed February 17, 2013

The only downside of this hotel was only the restaurant:
Day 1 : found dirty plate that had not cleaned on the table.
Day 2 : the employee of the restaurant was very rude.We wanted to shift table at that time since it was very difficult to move at that table. My wife had to "fight" first with the employee then only he allowed us to shift.
Ps: there were 3 of us and we requested for table with 4 seats which was reasonable.

Overall, it was a good stay.

Yeah, I'll come back if there is a chance (and discount??)
:D

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobyGunawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 18, 2013
Dear Guest,

Thank you for staying with us on your recent trip to Kuala Lumpur and thank you for your feedback.

We do apologise for the discomfort you experienced whilst here at Novotel KL City Centre. We do hope that this stay has not changed your overall perception of the Hotel. We agree with you that the service you were offered at the restaurant was below exceptable levels.

Please rest assured that your comments will be used in our Associates Meetings and we will ensure relevant trainings and checks are in place to avoid such incidents.

Please do let me know your next visit, as I would like to welcome you back as our distinguished guest.

Best Regards,
The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
276 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed February 15, 2013

We arrived early near 11 am and front desk staff Fendi kindly allowed us to checked in early so we could go for lunch. Access to the hotel is via Jalan Pinang to Jalan Kia Peng and it is easy to miss the hotel at the corner on the right, otherwise you would have to drive another round. Parking is complimentary but the ramps in car park are quite narrow. If you are driving a big car, parking can be a tricky business. We were also given vouchers for welcome drinks as well.

The rooms we got were very clean and nice with comfortable king size bed. Toilet comes with a bathtub which is great, especially after tiring ourselves out with fabulous shopping at the Bukit Bintang area. The hotel is right across Pavilion Mall via a covered bridge. Walking through the connection of the Pavilion Mall will bring us to Jalan Bukit Bintang. Uniqlo is right across the road and walking further down will be Lot 10 Shopping Centre where Isetan is the anchor tenant as well as the newly opened H&M store. On the basement foodcourt you will find many of the famous KL eateries where we had some great lunch.

Crossing from the bridge linking Lot 10 across the LRT will bring us to Bukit Bintang and Sungei Wang Plaza for more shopping. Giant supermarket is there as well as Parkson departmental store. Of course, Parkson is also located at Pavilion Mall which houses more up market stores. There are plenty of restaurants at Pavilion as well as a food court too and surpringsingly they stayed opened during Chinese New Year.

Location for Novotel is indeed very good. The linkway towards Pavilion Mall is also connected all the way to the Twin Tower KLCC.

We dined at the Square in Novotel and found the food to be very good. Wifi is also free but only one device can be used at a time. There are inhouse movie channels as well as internation news channels.

We didn't try the swimming pool and the gym as we spent most of our time shopping. Really no regret staying at Novotel this time as we usually stay over at the Melia across Times Square. Will stay here again the next time we visit KL.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TJX05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 18, 2013
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Property: Hotel Novotel Kuala Lumpur City Centre
Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Kuala Lumpur
#58 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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