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“Top stay at Novotel KL”

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Hotel Novotel Kuala Lumpur City Centre
Ranked #73 of 341 Hotels in Kuala Lumpur
Perth, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Top stay at Novotel KL”
Reviewed October 31, 2012

This hotel is centrally located and within walking distance of all the top shopping and eating locations. Easy access to the monorail system.
The staff are very friendly. proficient and serve the guest extremely well.
The dining facilities, selection and quality of food were excellent.
I strongly endorse this hotel as a place to stay when in KL.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, November 1, 2012
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,665 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (301)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
singapore
1 review
Reviewed October 31, 2012

We have stay in a lot of 4 or 5 stars hotels, but novotel kl is probably the best hotels with the best service, Thanks to the doorman,bellboy and the reception staff, They are always there with the smiling face and always ready and willing to help. Great location with bridge linking from pavilion to klcc just add to what we want for the holidays. The only minus was no free internet in the room.

Room Tip: Service and location
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Lathika W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, November 1, 2012
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

Following your request on the internet access, we would like to recommend you our Executive Room category as it comes with complimentary WiFi :)

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 30, 2012

We were expecting good things from this Novotel, having enjoyed our stays a few years ago at 2 different Novotel hotels in Bangkok, so we treated ourselves to a Junior Suite for the evening. We arrived from Phuket at 2.30p.m., only to find that our suite was not ready, despite check-in being from 2p.m. We were told that the hotel had been very busy the night before due to Hari Raya and that our suite would not be ready for an hour. After saying we were not happy about this, and after a phone call to housekeeping, we were told our suite was a priority and they would try to have it ready in 30 minutes. We were offered a drink and coffee in the 28th floor lounge, which was part of the deal when staying in a suite, so we asked for our bags to be delivered to that floor so we could find our books and read whilst waiting. At no time were we informed about the services available in the hotel such as the pool, gym and spa, but eventually decided to go for a wander to see what we could find. We returned at 3.35 and our suite was still not ready. So much for priority cleaning! We eventually got to our room at 3.40p.m. Then we waited for our luggage which only needed to be taken around the corner about 20 metres on the same floor. The porter knocked on the door, minutes later to confirm we had 3 bags. Ten minutes later, when our bags still hadn't arrived, I went to find out what had happened. Eventually I was told that the porter had taken them to ground level as he mistakenly thought we were checking outBy this time, I was very frustrated and a little angry.I asked to see the Duty Manager, who sympathised with these 2 hiccups. Our bags finally arrived in our room at 4p.m.! Not a good start to our stay. Some ground was regained, when we received a complimentary bottle of wine, a dessert trolley and more importantly, a lovely handwritten note of apology from the Duty Manager. We enjoyed pre-dinner drinks and canapes in the 28th floor lounge then had a lovely dinner in in the Qing Zhen Chinese restaurant that evening. After dinner we retired to enjoy our suite. Reading was almost impossible due to the very poor lighting, a common problem in many hotel rooms.
We booked a wake up call for 6a.m. as we had a 9a.m. flight and checked that breakfast would be available from 6a.m. in the 28th floor lounge. At 5.50 a.m. the clock alarm went off, much to our surprise. I expected that this should have been turned off either by the previous guest or housekeeping!! At 6a.m. we received our wake up call but were already well and truly awake. One would think that nothing else negative could happen, but when we arrived at the lounge for breakfast at 6.10, the doors were fimly locked. We returned to our room to call Reception and were told that, yes, the lounge opens at 6a.m.! 5 minutes later, it did open. Then we found the choice for hot food was only Chinese food. On asking, we were told that eggs could be ordered, although there was no written information about this. We didn't want to take the chance of waiting for eggs and missing our flight, so made do with toast. We were actually glad to finally check out and be on our way to the airport.
It was a most disappointing experience from beginning to end. In addition, the suite , although clean and comfortable, showed signs of considerable wear and tear, as did the hotel in general. We certainly don't feel that we got value for money and didn't receive the service that we expect as Accor Advantage Plus members, and that we have received in every other Accor property we have stayed in over the years in various countries.
Only one staff member, who was in the 28th floor lounge for the pre-dinner drinks, was friendly, helpful and very apologetic and did her best to make up for the poor beginning to our stay. We would not stay here again!!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BridebSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuala Lumpur hotels

London, United Kingdom
2 reviews
Reviewed October 29, 2012

The perfect Location for a shopping break in the city of Kuala Lumpur . The Pavilion across the road . Lot 10 just a stroll away . Covered walk way to the Conference Centre and the Twin Towers . Staff very helpful. Breakfast good . Maybe the bathroom could do with regrouting

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fenton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, October 30, 2012
Dear Guest,

Thank you for your comments on your recent stay.

We are glad you enjoyed your stay and we look forward to welcoming you back!

Best Regards,
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Busan, South Korea
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 29, 2012

We wanted a no-frills holiday. The Novotel was able to provide that! From the friendly staff, to the excellent location!

There were a lot of reviews saying that the elevator was slow but we had no problems. Lots of convenience stores and restaurants nearby.

We loved the overhead walkway from the hotel to KLCC etc.

The mall nearby was really convenient too!

The hotel had a pool too but as others said, yes, it is a bit small.

I would definitely recommend this to anyone who wants a convenient stay at Kuala Lumpur.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SilentFlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, October 29, 2012
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 27, 2012

Good location for walking to twin tower and bukit bintang. You can walk to the nearest monorail at raja churan or walk to KLCC to take another train. For the food, you can go to food republic at pavillion department store.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, October 29, 2012
Dear Guest,

Thank you for your comments on your recent stay.

We look forward to your return.

Best Regards,
The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Property: Hotel Novotel Kuala Lumpur City Centre
Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Kuala Lumpur
#57 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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