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“Fantastic Location & Instant Recognition”

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Hotel Novotel Kuala Lumpur City Centre
Ranked #72 of 350 Hotels in Kuala Lumpur
Reviewed October 5, 2012

Checking in with my online Accor bookings was a breeze. The front office manager immediately recognized my Le Club Accorhotels GOLD status and the USD 60 reward voucher which I have intended to use for this stay. Location, location, location ! There is a brand new elevated, wide, air-conditioned walkway to KLCC - Petronas Twin Towers and Suria KLCC mall. This walkway also provide access to the Pavilion mall nearby. It takes 10 minutes of brisk walking to reach KLCC from the hotel. What a wonder new addition to the modern city of Kuala Lumpur. I am proud to be Malaysian. Tired of shopping and back to the hotel, a nice complimentary fruit basket with a personal greetings card from the manager was a perfect touch for my one night stay at Novotel KL CC. Keep up the good work, guys ! I will definite be back there again soon. Cheers!

  • Stayed: September 2012, traveled on business
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Thank drdpcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded October 9, 2012

Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,837 - 1,843 of 3,835 reviews

Reviewed October 3, 2012

We have stayed at the KL Novotel on numerous occasions in transit between Australia on average for 1-2 nights as its offers a great location and is great value. We opted again for 2 executive rooms with club access. We thought this time though the rooms were starting to look a bit tired/dreary. No iron & board in the room??, in room phone was faulty. The club was a great bonus, the female host was fantastic as she willing arranged some airport transfers, breakfast fine.

Stayed: October 2012, traveled with family
Thank collaroy1182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded October 9, 2012

Dear Guest,

Thank you for your continuous support. We appreciate your feedback on the rooms and the iron+board. We are in the midst of refurbishing our rooms and it is done progressively floor by floor.

We look forward to receiving you again soon!

The Management Team
Novotel Kuala Lumpur City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

The pipes in the bedroom wall caused us to not sleep well as every time those above used water we could hear it. i though yhe window between the bathroom and bedroom made privacy difficult despit the blind. only two of the concierge/bell hops were courteous and smiling, others were not outwardly frienly. The furniture in the room had a lot of damage and chips out of the wood and was worn and near the end of its life. overall i was dissapointed and this was my 3rd trip Malaysia in 6 years and i stayed at other 4 Star hotels that were well above the standard experienced and were also very close to city centre at comparable rates.

  • Stayed: September 2012, traveled with friends
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1  Thank HassanM2216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded October 4, 2012

Dear Guest,

Thank you for commenting on your recent stay amidst some disappointment.

Please rest assured that we are looking into your comments seriously to ensure that this does not happen / take place again especially in terms of service quality. As for the rooms and the sound proofing, necessary actions will be taken accordingly.

We do hope that this has not altered your overall perception of the hotel. Please do let me know your next visit, as I would like to welcome you back as our distinguished guest.

Best regards,
Valerine Saini-Director of Marketing and Communications
for and on behalf of
The Management Team
Novotel Kuala Lumpur City Centre

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Reviewed October 3, 2012

  • Stayed: September 2012, traveled with friends
    • Value
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Thank hyungmin
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded October 4, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 3, 2012

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cpmoffett
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded October 3, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 3, 2012

  • Stayed: September 2012, traveled as a couple
    • Value
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    • Cleanliness
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1  Thank ozbreezy
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded October 3, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 2, 2012

Only saving grace is the proximity to Pavillion Mall and Bt Bintang.

Rude staff. Very soft pillows. Poor shower water drainage. Stained Toilet seat. Faulty air con control, so decided to switch it off and enjoy the air cond flowing in from the corridoors.

No noise control. Can hear doors banging shut every time.

1 hour to wait for food to be delivered via room service. Was supposed to be 20 minutes.
No apology given.

Poor selection at breakfast as well.

Please choose other hotels. Lots in the vicinity, including one next to Raja Chulan monorail.

Walk from KLCC via Aquaria KLCC took more than 20 minutes via a rather maze of bridges.

  • Stayed: October 2012, traveled solo
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1  Thank Mei H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded October 3, 2012

Dear Guest,

Thank you for your feedback on your recent stay amidst your disappointment.

We do apologize the inconvenience you faced while you stayed with us especially with the service issues.

We do hope that this has not altered your overall perception of the hotel. Please do contact us directly for your next visit and we will be sure you have a pleasant and memorable stay.

Best Regards,
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Kuala Lumpur
#56 Luxury Hotel in Kuala Lumpur
Price Range: $62 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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