As we arrived at 12pm at the hotel, the receptionist told us that our room isn't ready yet which we understood as the rooms are usually ready at 2pm. But when we returned at 2pm, our rooms were still not ready and the manager told us that it will only take 30 min to be ready. So we waited... and waited.. until 4pm! We told the manager that letting the guest waiting that long is not acceptable. In every other 4 star hotel (or any kind of hotel), the management would try make amends and would reduce the price of the stay or give a free lunch/breakfast whatever..
And so we insisted on getting a compensation and the manager promised that he will try his best. And you know what his best was? We got a fruit plate delivered to our rooms... which had 1 apple and one banana for four people (they only counted us adults and didn't think of our daughters) which was the most ridiculous thing I have ever experienced at a hotel. A fruit plate?!! That was definitely not how one should be treated at a four star hotel (and the room didn't have the standard of a 4 star hotel either). My advice: Stay at another hotel
- Official Description (provided by the hotel):
- Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more less
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- Also Known As:
- Hotel Impiana Klcc