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“Great location, affordable pricing!”
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
Ranked #40 of 345 Hotels in Kuala Lumpur
Kuala Lumpur, Malaysia
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location, affordable pricing!”
Reviewed January 6, 2014

I surveyed all hotels surrounding klcc and found this hotel to have most affordable pricing..i booked through the hotel website itself rather than agoda or asiarooms as it is cheaper and also include breakfast (RM 336/night with taxes and breakfast is a pretty-good price)..the location is really excellent as the covered pedestrian bridge that connects pavillion-kl convention centre do have a direct linked walkway to the hotel..even the newer trendier grand hyatt kl is not linked directly with the pedestrian bridge..i stayed at the superior room facing the back of the hotel, the view was not really much, just some corporate buildings...i suggest you guys to book the front-facing rooms instead if u dont mind slightly higher rate...very easy to move around especially to bukit bintang area and klcc,everything is a stone throws' away..i find the room to be average, just standard decor and not really that big actually..i love that they offer 2 types of breakfast, either local breakfast at the lobby restaurant or the western breakfast at their 10th floor lounge..i opted for the western breakfast and it was a good choice because we get to sat at the lounge deck with view facing klcc so it was a memorable breakfast experience..the food was standard hotel taste,so pretty much it was good..check-in was a breeze, we got our room just 10 minutes after arriving at 12.30pm..the unique thing was the hotel patrons are given complimentary shoe shining at 5pm but me and family didnt went for that so we didnt know much...overall i would recommend this hotel for its great location, accessibility and affordable pricing for a 4 star hotel

Room Tip: Better to choose a slightly higher priced room facing Grand Hyatt hotel/klcc instead of the back vie...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrhAtq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, January 7, 2014
Dear Sir / Madam,
It is our pleasure in receiving such kind and encouraging comments from your good self. We will definitely continue to strive in delivering the best to our guests at all times.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Berlin, Germany
Level 3 Contributor
6 reviews
4 hotel reviews
Reviewed January 6, 2014

Great location, very close to the KLCC.
Helpful staff (we had a problem with the AC in the room, staff came and fixed it quickly).
Room was very clean and in-room service was good, fresh and at good price.
The pool area is pretty small, so I decided to avoid it since it was very crowded. Well equipped GYM. The Spa is not impressive and quite expensive. Breakfast abundant with so many choices. I'd like to come back soon!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iTravel_101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, January 7, 2014
Dear Sir / Madam,
Do accept our sincere appreciation for the positive feedback shared on TripAdvisor as a symbol of your satisfaction with us. We will be expecting you again to make your stay with us another memorable one.

Yours sincerely,
The Management Impiana KLCC Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level 6 Contributor
79 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 5, 2014

I must be careful not too use the word cheap since hotels in the city centre are generally by no means ..cheap. Since the stay is intended for New Years Eve, I made my reservation as early as 2 month before the date through the Booking.com and the price offered is relatively cheaper compared to the nearby hotels which of course offer more......stars. The NY Eve celebration also could be a factor why the other hotels prices were steep since it provides a better view of the fireworks display which is anticipated at KLCC park at the stroke of midnight. You can always walk to the park and enjoy a closer view of this but the best thing about this hotel is it still provides you with a reasonablly good view of the fireworks display even from the hotel pool area at the 4th floor. The pool area can be crowded though since it is pretty small for such a hotel in my opinion. The room is pretty much standard and we were given a room at the same level with the hotel pool at the 4th floor which is nice since we can just walk to the pool area 10 minutes before the NY countdowm to watch the fireworks.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zmyusof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, January 7, 2014
Dear Sir / Madam,
It is with much appreciation that we have taken note of your kind feedback on your experience at our hotel.

The Impiana is an unpretentious 4* hotel in the middle of the city with a 5* service and 5* facilities in the Club Tower. We therefore are confident to offer excellent value for money and look forward to satisfy you again in the near future.

Yours sincerely,
The Management Impiana KLCC Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 5, 2014

This is the first time we have been to KL we checked on trip advisor which hotels we should look at
We were 2 x couples travelling together to celebrate New Years Eve in KL.
After flying from Brisbane to Singapore then SIngapore to KL with delays in transit at SIngapore Airport by the time we got to hotel in KL it was about 1.00 am in the morning.
Bell was on the desk and she made our check -in run smoothly although we were a bit tired
And I had a problem with my credit card she was very professional and courteous.
The rooms were great and spacious and I suggest that you book the club floor it is worth the
Little extra you have to pay.
The hotel is close to all the the attractions and a real plus from the hotel you have this covered
Walkways that go to all the shopping centres and the attractions.
We did not walk on a road until the 2 day in town.
Can not recommend this hotel highly enough for position , service & value.
Would like to say a special thanks to Shahrul Efendy Shukur ( Food & Beverage Manager ) we had some special needs for our stay food wise and he went out of his way to help us.
Ben Sokri front office was so helpful in arranging all our city travel arrangements we would have been lost with out his help and suggestions.

Thankyou to all the staff at the hotel you made our stay very enjoyable.
GS BRisbane
.

Room Tip: Book club room on the 21 floor but ask for view of the twin towers otherwise you wil be looking dire...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimLee013, Manager at Impiana KLCC Hotel, responded to this review, January 15, 2014
Dear Mr Geoff,

Greetings from Impiana KLCC Hotel!

Thank you for taking the time to give us your valuable review. We are delighted to have met up with your expectations of a service hotel and to have been a part of your enjoyable trip to Malaysia.
We hope to have you with us again soon.

Sincerely,
The Management of Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level 5 Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 3, 2014

My vacation in KL was composed in 2 different periods - between these it was a trip to Bali.
From back home, couple of months in advanced, based on the TripAdvisor reviews/scores and also the booking reviews/scores I ended up booking a 3* hotel in Pudu, for both of my periods. This ended up to be a very bad choice!

For my 1st period I ended choosing Traders hotel on site - an excellent hotel also.

For my 2nd period I wanted to stay also at Traders, but the price per night went crazy (practically, it doubled in one week). Therefore my choice was Impiana and I am very happy for this.

Because the room was not ready at 14:00, we received a free upgrade to a superior room - this was a big plus and we kindly appreciated it.
The location is very good, near the Petronas and KL Convention Center or KLCC Park, within few minutes walk.
The hotel is also accessible via the pedestrian bridge which connects the KL Convention Center with Pavilion mall.
The room was big, clean and comfortable.
The staff was kind and always smiling - also, during the check-in we received a glass with something to drink.
Great value to money.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SorinRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimLee013, Manager at Impiana KLCC Hotel, responded to this review, January 14, 2014
Dear Mr. Sorin,

Greetings from Impiana KLCC Hotel!

It is of utmost pleasure that we receive your most valuable feedback on our services.
We humbly thank you for your kind words and we continue to strive towards improving our service standard.


Sincerely,
The Management of Impiana KLCC Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2014

This is the sixth time we are visiting the Impiana hotel. Our family has a tradition of spending new years in the heart of KL and we often choose the Impiana because of its great location. We have previously been very satisfied with the hotel but this year the hotel seems to have significantly changed for the worse. This review is based on our most recent experience. There were several issues:

1. We have previously stayed in the deluxe rooms. However, this time, we booked 2 superior rooms instead. When we requested a king sized bed and adjoining rooms we were told that it was on request and that it would be assigned to us at check in. We made out reservation 7 months in advance and called 3 TIMES! about this. When we arrived at the hotel however, we were told that ALL superior rooms only had queen sized beds and there were no adjoining superior rooms. When we requested to switch to a deluxe room, we were initially told by one of the people at reception that a room was available. However, she was "told off" by one of the assistant managers for saying it was available. This was very suspicious.

2. Water was leaking out of the toilet all over the bathroom floor in one of the rooms. Given that there were large dried water stains on the bathroom tiles, it was clear that this was an issue that had been happening for some time that the hotel had not bothered to fix. I would not have been as concerned if it was water leaking from the bath tub but this was TOILET WATER! The leak was eventually fixed but it is shocking that it wasn't taken care of sooner. It shows a blatant disregard for basic hygiene.

3. The most frustrating thing was that when we expressed our concern about the issues above to several management personnel and requested to change to rooms with king sized beds, we were told that the hotel was fully booked and nothing could be done. HOWEVER, the Impiana hotel website showed rooms available when I tried to make a booking. Thus, we were either being lied to or this hotel can't even run a simple reservations website.

We are regular quests at the hotel and it is very disappointing that we were treated this way.

Stayed December 2013, traveled with family
Helpful?
1 Thank lavaniaganapathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, January 5, 2014
Dear Sir / Madam,
First of all thank you very much for staying already the 6th time at the Impiana KLCC Hotel. It makes our team proud and confident that we usually surely do something right.

Even the more we would like to express our apologies that not everything went smooth this time. We assure you that we take your feedback serious and therefore will reply to you in a separate email directly.

However, although we agree on some (not all) of our shortcomings you mentioned, we also have to express our disappointment. We noticed you are only writing in TripAdvisor now, while all previous positive visits were not rated. Despite this, we proudly can say that the ratings in TripAdvisor have significantly increased over the last 12 months contradicting your statement based on one visit “this year the hotel seems to have significantly changed for the worse”.

Anyway, we are always open for constructive feedback. Therefore, rest assured that we will take the appropriate steps to avoid similar issues.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
108 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed January 2, 2014

Stayed at the hotel for 5 nights whilst attending a company conference was held at the Grand Hyatt Hotel (directly opposite). The Impiana offered a great base for a business trip, and given the close location to the KLCC Towers, would be suitable for leisure purposes also. The room was very well appointed with modern TV, large exec working desk and good bathroom (shower over bath). The hotel facilities are good with a nice rooftop breakfast/bar area, and although the swimming pool area is quite basic, but gets good amounts of sunshine. The staff that I encountered were pleasant and willing to assist. I hope to return to KL for leisure and will definately consider staying at the Impiana again.

Room Tip: Rooms are available facing the KLCC Towers and the Grand Hyatt Hotel.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GandCAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, January 3, 2014
Dear Sir / Madam,
It is our pleasure in receiving such kind and encouraging comments from your good self. We will definitely continue to strive in delivering the best to our guests at all times.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Impiana KLCC Hotel

Property: Impiana KLCC Hotel
Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Kuala Lumpur
#21 Spa Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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