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“Great Hotel!!!” 4 of 5 stars
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
Ranked #30 of 311 Hotels in Kuala Lumpur
Certificate of Excellence
Cainta Rizal
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Hotel!!!”
4 of 5 stars Reviewed June 6, 2013

It was our first time to travel to KL and I just relied on the reviews I read here in choosing our hotel. And I really didn't regret my decision to stay in Impiana. The location is very accessible because of the walkway to KLCC and Bukit Bintang. Check in and check out was very fast. Hotel staff are very friendly and accommodating, especially one Filipino staff (forgot his name, sorry). Buffet breakfast spread was ok. Room was big and clean. If I ever go back to KL, I will stay in this hotel again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Aisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Penang
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 5, 2013

Spent weekend at Impiana KLCC. Weekend rate was value for money with breakfast provided.

Check-in and check-out was quick. Room was big and clean. Was plesantly surprised that disposable shaver is provided. Has been a long long time that shavers are provided at hotels. Water pressure from shower could have been better.

Great breakfast spread, and restaurant was well staffed and kept replenishing food

Very convenient to Bukit Bintang and KLCC, but Bukit Bintang was a disappointment

Will stay at Impiana KLCC again and again

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CPLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
452 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed June 3, 2013

Impiana is a great hotel if you are visiting KL. Firstly location is great with walkways to both KLCC and Bukit Bintang. Very central. Staff are very friendly and attentive. Room would be the top draw with super comfy beds, lovely bathroom and great views if you are lucky. Got a free bump to club class and was informed the rooms are more updated. However they are going through an update throughout the whole hotel if not mistaken.

My only negative comment would be about breakfast. Service was poor whereby tables were not cleared on time leaving people standing around looking for seats. On top of that the selection is the same day in and day out. Would be better if they had some variety. Quality of food was good though.

In terms of value this would be a great hotel to visit. I would definitely return.

Room Tip: Ask for higher floors with view of KLCC.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank poopshooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
73 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 2, 2013

Is a nice hotel and now with the link bridge is really convenient to visit KLCC and to Bukit Bintang. Is sheltered and air conditioned which is cool to walk in under the heat. Hope they will maintain the cleanliness and condition. No more at the mercy of those cab driver who tends to over charged. As for the hotel, need improvement in their house keeping as we still do find dust and this is not a first time. The last we had the same experienced which is quite a while back and even found left behind empty shopping bags in one of the drawer. Hence, we have not return to stay in this hotel for quite a while. Also, If you are a person who prefer firm pillows do put in your request during booking. The pillows are rather soft to my liking and when we requested they are already out of firm pillows and had to make do with foam pillow. For the spa in this hotel, the ambience is cozy and nice. However, the lady at the reception, her service level is rather a turn off and does not make an effort in her recommendation on their spa service available. Other then these little things we have noticed, our overall stay at this hotel is still pleasant.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank LeeTina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
68 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed May 31, 2013

Hotel is well located and walkable to central KL and attractions. Staff were friendly and efficient. Breakfast was a bit chaotic with food not being topped up, cutlery not being available, tables not being cleared etc which was a bit disappointing as there were so many staff on duty. However we stayed in one of the re-furbished rooms and I have no complaints. We were upgraded on check in which was nice, room was large, bathroom beautiful and the little details thought through. Over all a very pleasant stay and a place I would recommend.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank MiddleM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 30, 2013

I stayed here for three nights and I must say that the service is excellent. The front desk staff was quite helpful and the room is spacious and nice. The location is convenient as it is connected to many places, like the Pavillion mall and Berjaya Times Square is within walking distance.

Breakfast(International) buffet had a wide selection, but after 3 days it got kind of tiresome. There's free parking for one car as well.

Stayed May 2013, traveled with friends
Helpful?
2 Thank Dreamlicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erfurt, Germany
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 30, 2013

I have been in the Impiana for three nights on a business trip to KL. When I saw the room rate on the booking (around 80 USD/night incl. breakfast), it made me feel a little concerned as it is in my world in the ballpark of a mediocre budget focused accommodation. What I got was a good quality hotel. It is either really that cheap, or my company had cut an excellent deal with the corporate rate.

The location is really central, a few minutes walk from the Petronas Towers. As the hotel bar or restaurant looked a bit boring in the evening, I was happy to find a few livelier places a couple of blocks away. The room was very spacious, in good condition. No complaints here. If you are lucky to get a room at the front side and on an upper floor, you'll have a great view of the Petronas towers. The breakfast buffet offers a great choice of local and international food and drink. There are no pork products, though, which is a bit harsh but understandable as Islam is the state religion in Malaysia. The stuff I encountered was always friendly and attentive.

To summarize it: The Impiana is a decent Hotel in a central downtown location. It may not be the best choice for a romantic getaway but it has all the essentials in place to make a business trip comfortable.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Suppiluliomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Impiana KLCC Hotel

Property: Impiana KLCC Hotel
Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Kuala Lumpur
#20 Romantic Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#29 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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