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“Amazing Hotel in Prime Location”
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
Ranked #39 of 346 Hotels in Kuala Lumpur
Nagpur, India
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Amazing Hotel in Prime Location”
Reviewed May 2, 2013

We Stayed in Hotel Impiana for 1 Night on 29 April 2013 and it was an Amazing Experience for my Family . The Room is one of the best rooms i have ever been to and room size is very large . Much emphasis is paid on cleanliness and the bed is very comfortable to sleep .

The Location is very prime just 5 minutes walk from Petronas Towers [ Twin Towers ] and 15 minutes walk from K L [ MENARA ] Towers . The infinite swimming pool and health club is also very nice and the Buffet Breakfast is very Lavish and mix of Oriental , American as well as some Indian Cuisines . There are some Indian Restaurants nearby like Spice Garden and Nawaab which serves Delicious Indian Food .

The Best price is the cheap price of room . It is very affordable to everyone and deserves to be priced higher if you compare the comforts of this hotel as compared to other big hotels . The Staff is very Polite and always ready to help you . The Room service is also good .

I will highly recommend this hotel to everyone and every type of Travelers [ Family , Business , Friends , Solo , Couple , Leisure ] . I will surely come back again some day to stay here .

Room Tip: Choose Higher Floors to get Better View of the city .
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rishivij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Perth, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 1, 2013

The hotel has a great location and has shopping centers and overhead walkway very close. Two things I did not like were the Breakfast and the service.

Breakfast was absolutely horrible and after 3 attempts at filling my plate with different items I gave up and got some pre-packed yogurts. While I fully understand that I am in a foreign currently and therefore expect local food - to have fried beef instead of bacon was something I found strange. The fruits were heavily bruised, omlettes were not cooked properly and runny on inside etc etc. I had just come from Cambodia Borei Angkor where the buffet breakfast was absolutely first class so maybe this has affected my judgment but all in all i would struggle to rate breakfast a 2 out of 5. It may sound picky but breakfast is the most important meal of the day for me and as such this ruined the hotel experience for me.

My wife and I arrived at 1am in the morning after a delayed flight but there was no "special" treatment like other reviews noted - even a refreshing towel to wipe our face would have been nice. We asked for directions a number of times but the staff really did not really seem like they cared. It could have been that my wife and I are casual travelers and not dressed immaculately like the others in the lobby. When we checked out we sat for a while in the lobby with our suitcase while waiting for transport - numerous staff members appeared to be watching us while we sat and they continually walked past us and back to the counter as if checking why we were there and wanting us to move on. It really made us uncomfortable.

Those negative comments aside the room we had was very nice indeed and the bed/pillows were very comfortable and definitely 5 star. The view of the city from both the room and pool were excellent. The pool itself was very nice with a drop off over the side of the building; however they need to improve the pool surroundings as it looks like a bit of a concrete jungle and we had no desire to hang around. A lot more potted plants are needed to liven it up.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, General Manager at Impiana KLCC Hotel, responded to this review, August 5, 2013
Dear Sir or Madam,

Greetings from Impiana KLCC Hotel!

We thank you for taking the time to review our hotel. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.

Please accept our sincere apologies for the overall F&B experience during your stay which we have addressed to our Food & Beverage Manager and Executive Chef for their onward action. We have been collating a lot of guest feedback lately and the food variety issue was amongst some of the topics discussed in depth as a matter of fact just this morning on how we plan to excel further. With an action plan already in place, our Executive Chef will be enhancing and availing a wider selection in all areas very soon.

Our Front Office team has been briefed on the level of services offered and rest assured we will monitor and continue to improve our services in this area.

We understand your perception about our hotel has been marred but we sincerely hope that you would give us an opportunity to make amends and let us welcome you back.

Please contact me personally, should you need any future assistance.

Best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kløfta
Level 4 Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 30, 2013

Good Location hotel close to Shopping area, park. The room is nice high standard and spacious.

Book hotel through theirs website you will get better price then walk in. The reception were nice enough to allow me to use theirs internet and book the room which is almost 50% discount. But they need to improve the speed of checking in the line are long with only two receptionist they taking their sweet time with no sign of hurrying.

Did not have much time go through the hotel since we only use the hotel for 12 hours for rest between flight.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
Thank Mayvind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2013

We stayed at Impiana hotel for 1 night before we travelled back to Dubai, left Impiana hotel with a great memorable experience that we will never forget, everything about this hotel is perfect. Clean newly furnished rooms, comfortable bed and excellent amenties, great location and view of Petronas tower. friendly-staff and early check-in. Breakfast was excellent. The hotel is linked to most places such as KLCC Suria mall, Bukit Bintang, etc. by a bridge. Impiana is a perfect place to relax, enjoy the live piano music at the hotel lobby!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ingy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 29, 2013 via mobile

We stayed here because of a recommendation from a family member and we would definitely recommend the hotel to anyone else visiting KL.

The reception gave us a lovely warm welcome, when they realised we were after flying a long distance that day they sent for hot face cloths for us to refresh while checking in. Ross? on reception was excellent.

This is a very well run hotel, all the staff we met made us feel very welcome.

The hotel has some lovely facilities, the infinity pool, excellent Spa and the sky deck bar were our favourites.

The hotel also has direct access to the air-conditioned sky walk (think of an inclosed bridge with air con) in the city centre. As someone who is not used to the 30+ degree temperatures this was a life saver and made getting around the city centre very easy.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheldon82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level 5 Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 28, 2013

Stayed for five nights' whilst taking in the city as part of a family holiday. Rooms were furnished to a very high standard, very clean, air-conditioned with views over to the Petronas Towers. The beds were big and very comfortable, and windows soundproofed. Buffet breakfast was good with plenty to choose from, with east/west variations. Facilities included health spa, fitness suite (some apparatus needed fixing at the time), swimming pool, bars, restaurants. At the time of our visit it was Ramadan, so there was change in menu at the hotel's restaurant which wasn't a problem. Staff were helpful and most courteous at all times. The location of the hotel was handy for KLCC, and the metro for downtown KL. KLCC shopping centre was a paradise for my wife, and there were plenty of eating outlets.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank eurorover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level 6 Contributor
228 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed April 27, 2013 via mobile

My Arrival flight was delayed 12 hours and I should have had a 10pm check in so I missed most of my first stay but the staff very kindly gave me a 6pm checkout after finally arriving at 10am.
Very comfortable bed (for the 2 hours I slept in it).
Returned 2 weeks later after a third world break and really looked forward to a decent quality room. Clean spacious bathroom. Excellent location for KLCC and several bars around the corner. No complaints at all.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan-Holden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Impiana KLCC Hotel

Property: Impiana KLCC Hotel
Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Kuala Lumpur
#21 Spa Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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