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“Comfortable”
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
Ranked #41 of 341 Hotels in Kuala Lumpur
Malaysia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Comfortable”
Reviewed February 24, 2013

I have been waiting to stay at this hotel after reading about in trip advisor. .so..time has come and finally checked in during Chinese New Year 2013.

The robotic receptionists:
When I walked in; the lobby is nice..check in us quick and as expected me and my family are given early check in which is very good..really happy about it...but felt that receptionists are not very friendly. No smile on their face..

The room:
For me and family the hotel rooms are clean and comfortable... no complaint about room. .

House keeping staffs are great:
I only felt the warmth and friendliness from housekeeping team who are very helpful whenever we need them.

The restaurant:
Breakfast was not bad...food are sufficient for me and family..most of the staffs in the cafe were friendly except the cook at roti canai and eggs corner. They seem unhappy and stress when we requested food from them. I stayed 4 nights there and every morning I have to see the unhappy face.. which made me feel pretty uncomfortable to ask for extra fried eggs.

The pool
Swimming pool is clean and beautiful but if you are traveling with kids then it's a bad news as there is no kids pool.

The Location:
Superb! Walking thru connecting air conditioned bridge that are linked to the hotel; made me and family felt so secured and safe. We walked happily to Pavilion and KLCC everyday because we were not sweaty.

Overall it is a good hotel to stay. We did enjoy our stay there and hopefully the next time we are back to this hotel receptionists service and the cook friendliness improved ya.

Tq :)


  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JacMalaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Warsaw, Poland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2013

I stayed here for 3 nights and I really enjoyed it. Hotel has excellent location, short walk distance to many attractions of KL - Petronas Towers, Aquarium, Convention Centre and others. You can also very easily get to Suria shopping mall. In the city center there are air-conditioned side walks. Impiana hotel offers spacious clean rooms, well equipped. Top roof swiming pool is really nice. Breakfast buffet was very good, with the variety of local and international dining options. I highly recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WhiteSand09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 22, 2013 via mobile


Great location, good price and breakfast. We had a superior room booked through Agoda but cheaper directly.

Also wifi free throughout.

Thought with a 4 star hotel we could put
our guard for taxi touts and scammers down but NO! A polite porter/bell boy helped us with our luggage and offered to order us a taxi for the airport for 100 ringit ($35 USD). But it only cost 60 ringit with a metered taxi and you add another 15 for tip and airport tax and toll fees so maximum 75.

I mentioned that it only cost us 75 from the airport but the Bell boy (Izmar or Izmal working on 23rd Feb 2013) said something about extra taxes to confuse us.

It is disapointing having to be on your guards constantly and being tricked. We believe in tipping for services but not anymore.

So good hotel but don't trust the advice on offered.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ollenpollen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, General Manager at Impiana KLCC Hotel, responded to this review, February 25, 2013
Dear Guest,
Firstly, thank you for taking the time to share your experience during your recent stay with us. Your feedback will definitely help us improve further in our guest services.

Regarding your feedback on the variance in the Taxi charges, we wish to inform that there are three (3) levels of Airport Transfer services offered by the hotel; i.e. The Hotel Limousine at RM220, The Hotel Limo Cab at RM100-RM150 and the Metered Taxi at approx. RM65-70.

Our Concierge Assistant quoted you the Hotel Limo Cab, which is our recommended Airport Transfer as these Taxis are of a higher comfort standards and is managed by the Hotel Limousine Services.

Based on your feedback, the Hotel’s Concierge have been advised to explain and inform all guests of the above options, when an inquiry is made on Airport Transfers.

Please do e-mail me at gmiklcc@impiana.com, should you seek any further clarification or assistance.

Thanks and regards.
Gerard Sta Maria
General Manager
Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 22, 2013

Great location, nice room, excellent service and swimming pool on the roof.I loved everything about the hotel - the service, room.Location is great, and of corse the swimming pool on the roof.Very much recommended.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BabushkaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 21, 2013 via mobile

I stayed here for 4 nights and really enjoyed my stay. From the moment we arrived the staff were extremely helpful & polite. The room was large, modern & clean. It also had free Wifi which was a bonus.  The hotel itself is situated perfectly with the park, Petronas Towers, aquarium, convention centre & the 2 biggest malls in KL all accessible by a short walk in an air condition walkway.  The restaurant & bar on the 15th floor is a must do. The views over KL from the bar are fantastic & the food in the restaurant was great & reasonably priced. The breakfast was good too & served a wide selection of food that should cater for most tastes (no pork though). This was also reasonably priced as far as hotel breakfasts go. My only (slight) gripe is that I had requested a front facing room as high up as possible but was given a 3rd floor room at the back of the hotel so the view wasn't very good. Im sure this depends on availability & the standard of room you book, but if you can, try and get a front facing room on a high floor as you will be able to have an excellent view of the skyline.  For it's location, quality, service & price (a lot cheaper than most other city centre hotels I looked at), I would definitely stay here again & recommend it to others.

Stayed February 2013, traveled as a couple
Helpful?
1 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
78 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 20, 2013

Stayed at this hotel for business (still here as I write). Lovely decor and rooms are excellent. Breakfast is a bit bland and items are not ready at start time of 0630-disappointing. Food here is good but seems to be very Muslim influenced so don't expect any pork products from any of the menus, again, disappointed. It is a hotel catering for a expat/international customer base and no pork products??? Not even Bacon for breakfast. Newspapers are delivered to your room each morning but for some reason I have not had one for two days with no explanation why. Otherwise I am happy here at the moment but have stayed in better hotels for the same price in KL.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rswtrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 16, 2013

I booked 2 deluxe rooms for 3 nights under the CNY promotion. We were welcomed by the staffs when we reached. The check-in took a while because we were earlier than the stipulated check-in time and requested for inter-connecting non-smoking rooms. Rooms were spacious for 2 persons, clean, good comfy bed and room amenities were adequate. Aircon can be controlled but it feels cold even when the fan was set to low and temp @ 27.5C. The noise/sound proofing was lacking. During our first night sleep, we could hear the water running n flushing not sure from the next room or the one above and it is annoying in the middle of the night. Luckily, the same did not happen for the next two nights and we could sleep soundly.
Breakfast per pax was RM28++ for in-house guest and child below 6yrs is free. Spread was good, local, international, Chinese, Indian, pastries, etc. However, the coffee and tea have lots of room to improve. Sometimes they are cold.
Location is good with a overhead covered linkway to Suria KLCC via convention centre underpass link, total about 10mins walk. Fully sheltered to Pavillion via the overhead covered linkway, also about 10mins. To Lot 10 or Sungei Wang @ Bukit Bintang, need to walk further another 5mins or so.
Overall, the hotel was good for couple and family as well as value for money with the promotional price.

Stayed February 2013, traveled with family
Helpful?
Thank Hallo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Impiana KLCC Hotel

Property: Impiana KLCC Hotel
Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Kuala Lumpur
#22 Spa Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#39 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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