After reading all the superlative reviews of Traders KL on TripAdvisor, I was very eager to try it out on my first return to KL in 5 years. My flight arrived in the middle of the night, almost 4 hours late. When I came into the lobby, after the taxi driver failed to find the place after calling the hotel on my cell phone three times, I was overjoyed...until I had to carry the luggage up myself.
This hotel has many pluses and many minuses. Rather than to give a narrative (by the way, I'm sitting in the lounge of the hotel after having checked out), I'll give a list of each:
1. Location -- near the Twin Towers and the Suria KLCC mall, looking over a park. It takes five to ten minutes in normal traffic to drive to Pavilion or Starhill Gallery, which are, like Suria, quite spectacular malls.
2. Friendliness of Staff -- with the exception of the person at the front door who did not offer to help me drag my suitcase in spite of my evident knee injury, every single staff member I have met is warm, hospitable, smiling, and just plain nice. In particular the buggy drivers and the folks in the Trader's Lounge on the 32nd floor...Elizabeth, Fahim, Jimmy are just a few of the names that come to mind. A delight to be around.
3. Amenities -- very nice, fragrant toiletries, not the cheap stuff that you all too frequently have to use. A very nice shower stall too with a rain forest shower-head (I think that's what you call it).
4. Bed -- divine.
5. Breakfast buffet (plus and minus)-- a nice selection of food from different cuisines, but the place looks and sounds like a cafeteria. On two separate mornings, I pointed out that the dim sum were cold, and nobody offered to bring me fresh ones. I was simply told that the matter would be reported to the Chef. By the way, the coffee is strong and delicious.
6. Views from the rooms and the lounge -- beautiful, inspiring.
7. Value for money -- In general, upscale hotels in KL are inexpensive compared to others in the region. I have stayed at the Shangri La, the Ritz and the Mandarin Oriental before, and they are all superb and cost a fraction of what a similar hotel would cost in Singapore or Hong Kong. The rates here are very, very good...make sure you get breakfast included, preferably Trader's Club rooms.
8. Extremely good and powerful AC: I am usually hot, but I actually had to raise the temperature and fan speed on my room thermostat because of how cool it got. I kept it on low speed and 23 degrees at night, and low speed and 21 degrees during the day, and with the curtains opened as far as I could get them opened, it was bliss.
1. Lack of information -- I called the Service Center one morning to ask what the difference was between breakfast on the 5th floor and in the lounge. The young lady who answered, on the 8th or 9th ring I might add, said that the lounge was a la carte, and the fifth floor had a buffet. I found out today (my last day) that that is most certainly not the case.
2. Too many noisy kids -- The hotel is packed with couples with children. Packed. You cannot avoid children, and they are left to run around and disturb everyone else. Sorry for sounding like a curmudgeon, but I didn't think that going to the Trader's Lounge for cocktails involved having to prevent kids from knocking things off your table (one kid pulled a coffee mug down just opposite me in the breakfast place and it shattered all over the floor)
3. Dated furnishings -- In both the rooms and the lounge, I noticed that the furniture is badly scratched in places and looks like it needs a makeover or a good polishing. I sat in one chair that clearly had a loose leg. One of the curtains in my room didn't pull back.
4. Trader's Lounge -- The alcohol available is very limited (beer, wine, and usually two types of inventive cocktails), and they are served in very small glasses with lots of ice. They should have a fuller bar available for guests. Also, despite the dress code, which is advertised all over, many guests choose to ignore it, arriving in short shorts or flip-flops or otherwise inappropriate dress (use your imagination of bad taste). Honestly, I don't care about such things, and it's hard to police it, but I wonder what would have been said to me if I had appeared in Bermuda shorts and slippers?
5. Buggy to Suria Mall -- It was on a revolving schedule the first day of my stay, then was reduced to service every half hour for unforeseen circumstances. According to the sign, the buggy also does not run in the rain. I don't know whether this is permanent; the driver seemed to think it had something to do with a defective battery in one of the buggies.
6. Uncomfortable chairs and seating -- It would have been nice somewhere in the lounge to have couches or chairs that are a bit higher up. Again, this is not a major issue. The chairs in the breakfast room were too low for me.
7. Bad, bad WiFi connection in the room -- I was in room 2919, and I twice reported that my WiFi was terribly slow. They brought up a cable to hook it up to the broadband, but that was little better.
All in all, Traders in KL was not everything I hoped it would be. Maybe I pegged my expectations too high. That being said, it was far from an unpleasant experience. I hope it does become the best hotel in KL, in which case I will be back. In all frankness, the staff are the hotel's greatest asset. In my experience, once you have that, all the other details can be worked out.
I wanted to give it 5 stars, but could only give it 3. Now that I've finished writing the review, I think it's probably about 3.5.
- Official Description (provided by the hotel):
- Traders Hotel, Kuala Lumpur is a contemporary city centre hotel that caters to smart business and leisure travellers. This hotel in Kuala Lumpur offers 571 stylishly appointed rooms and suites in the heart of the city, just opposite the Petronas Twin Towers. Guest Rooms: Traders Hotel Kuala Lumpur offers value accommodation with a range of amenities and facilities combined with an exceptional level of service that is distinct from other KL hotels. Traders Club: Traders Club rooms offer an enhanced level of service, comfort, and convenience for busy travellers, including a personal concierge. All rooms on the Traders Club floors are non-smoking and have exclusive access to the Traders Club Lounge on level 32. Suites: Suites at Traders Hotel, Kuala Lumpur offer spacious and luxurious accommodations. All suites offer a separate sitting area that is perfect for relaxed business meetings, and a choice of dramatic park or city views. All our guests enjoy complimentary WiFi broadband access throughout the hotel premises and in the hotel limousine during airport transfers. It's the freedom smart Travellers know at Traders Hotel, Kuala Lumpur. Restaurants: Traders Hotel Kuala Lumpur provides a fine selection of restaurants in Kuala Lumpur to satisfy your culinary requirements. Enjoy some of the city’s best steaks in intimate elegance at Gobo Upstairs Lounge & Grill on level 6. For more casual dining and popular entertainment, sample Western and Asian fare under an animated light show at the Gobo Chit Chat on level 5. Lounges & Bars: Enjoy the creative cocktail list at the Gobo Upstairs Lounge. A tourist attraction in its own right the famous SkyBar is a cosmopolitan open-air rooftop cocktail bar and a must for any visit to KL. Happy hour runs from 11am - 9pm. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Ctrip TA, Expedia, Agoda, Travelocity, Shangri-La Hotels and Resorts, TripOnline SA, Hotwire, Cancelon, Evoline ltd, HotelQuickly and getaroom.com so you can book your Traders Hotel, Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Traders Hotel, Kuala Lumpur Hotel Kuala Lumpur
- Traders Kuala Lumpur
- Traders Hotel Kl
- Traders Kl