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The Boulevard - A St Giles Hotel
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All reviewsmid valleywild ricegardens mallmidvalley megamallthe executive loungedirect accessbusiness triphuge mallconvenient hotelstar hotelkl city centretrain stationbuffet breakfastbusiness hotelhotel roomin room diningpleasant stay
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Reviewed January 27, 2014

Recently stayed at the Boulevard based on reviews of the hotel on this site. Proximity and convenience to shopping malls was the major drawcard for us and given that we were travelling with young children wanted the option to return to the hotel for a rest during the day. Imagine our disappointment then, when on 2 of the 3 days, we expected our rooms to be made up/ refreshed, we returned to our rooms at 3pm only to have to call reception to request our rooms be attended to.3pm?! Ridiculous as we left our room with the sign - make up room in situ at 9am! No apology, instead we were told they were very busy! Indifferent staff who were more keen on chatting amongst themselves rather than attending to guests. Very, very ordinary and certainly NOT worth the money and the convenience - might as well stay at BB and taxi to the mall should you need to.

Room Tip: I'd imagine the higher rooms would be quieter in general - pretty busy area of KL/ PJ.
  • Stayed: January 2014, traveled with family
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4  Thank Lenz88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2014

We have been staying at Boulevard Hotel Kl during our business trips almost once every other mths and it's been uneventful until our last 2 stays.

Sometime in Nov, While having a meeting at the Exec Lounge spotted a rat running across the counter where the food were being placed ..... Immediate heart attack and shocking that a rodent is running free at the Exec Lounge no less ...., totally unacceptable on so many levels. Informed staff but they did nothing to appease my fear.

Recent visit abt 1 week again, upon entering the lobby ....foul sewage like smell seem to engulf the entire lobby floor and it's really strong and bad considering the lobby area is huge. Again informed the front desk and she told me to comment via online ????

This is not a cheap hotel and even if it is - the basic necessity for a hotel is hygiene of which they seem to lack and don't seem bothered by it at all.

Seriously, do they intend to only take action when the infestation of rodents and all things rotten overtake the place ?

  • Stayed: January 2014, traveled on business
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3  Thank AileenC0114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BE-Lim, General Manager at The Boulevard - A St Giles Hotel, responded to this reviewResponded February 10, 2014

Dear Ms. Aileen,

Thank you for highlighting your experience to us on Trip Advisor.

My team and I do apologise for the regrettable experience at our Executive Lounge in October 2013 where our staff could have explained more to allay your fears. This is definitely unacceptable for us as we take any pest encounter ultimately as crossing the line because of our standards benchmark which we fiercely uphold. Then again one encounter is far too many and my personal apologies for this lapse.

We took immediate action over a week with our consultants and pest controller throughout the building to identify the root cause and have eradicated the rogue pest. It was challenging for us as the hotel is intertwined with the mall`nevertheless additional measures from existing were installed within the hotel piping services to ensure any potential pest access to our building is out of bounds.

Again, I do apologise on your visit in January with Ms. Catherine and Ms. Amy whereby our staff was not guided enough to provide you with a satisfactory response on the sewage smell encountered at lobby. We worked hand in hand with mall building services on that particular day to isolate the common area drain overflow at lower sub ground level which affected our lobby. Rest assured, such occurrence is definitely not common.

Ms. Aileen, we thank you and your colleagues for all the support thus far and will always try our best to ensure your stay is as pleasant and comfortable as possible. My team and I are working on getting our staffs up to speed in responding to guest concerns correctly. I trust your upcoming visits will see us in a different light like how we have always served you in the past.

Kind regards,
BE Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

From check in to departure this hotel made my stay very comfortable and loked after all requests with a can do attitude.
The restaurant was excellent as was the very cold beer at the bar. could not fault a thing. Slept well, had a quiet room and felt welcome.

  • Stayed: October 2013, traveled on business
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Thank Jim343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2014

Nice hotel. Breakfast 3/5 but good enough. Rooms spacious. We had a corner room, floor to ceiling glass so very bright. Nice bathrooms double sinks and separate shower to bath.
Biggest plus was handy to shops. One side general shopping. Other side luxe brands. Also lots of food places - bistro, cafe etc.
Very comfortable - firm beds, feather pillows.

Room Tip: Corner room as you get floor to ceiling windows on both sides.
  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FINDER22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2014

Out of four hotels on our two week trip this was definitely the best. The staff were excellent and every request was answered with a smile and a can do approach. It is a large hotel so it was a amazing they remembered our preferences after only two days. Would definitely stay here again when I am in KL. Also helps that they are attached to the mega mall (if shopping and eating are on your top two things to do whilst in KL!).

Stayed: January 2014, traveled with family
Thank Thermolicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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