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All reviews monorail station cheese naan quill city mall little india free wifi minutes walking distance bukit bintang stayed in this hotel for nights reception staff public transport food stalls convenient location basic amenities decent hotel hotel located deluxe room nasi lemak
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88 - 93 of 654 reviews
Reviewed October 22, 2015 via mobile

My very first time staying this hotel. Very convenient. Near shopping mall and restaurant. Most importantly near to MRT and accessible to any desire destination.
Service are good. However the choice of breakfast could be better.

Tip: Choose higher floor room. Better view and away from noise.

Date of stay: October 2015
Trip type: Traveled solo
1  Thank Frank8789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sumathi23, Guest Relations Manager at Prescott Hotel Kuala Lumpur - Medan Tuanku, responded to this reviewResponded October 26, 2015

Dear Frank8789,

It was wonderful to read your comments on your recent stay with us.
We appreciate the positive write up about our location and services.
Thank you and we look forward to seeing you in the near future.


Yours Sincerely,
Sumathi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2015

Located in the golden triangle of Kuala Lumpur, this hotel is easy to be reached. There is a nearby monorail station which connected to other public transport that served various destination across KL. Some shopping malls just a walking distance. Neat and tidy room available with friendly assistance. Sometimes free wi-fi became slower if this hotel is fully occupied but fast internet access available in the lobby, just prepare some coins. Cafe and restaurant provide tasty Malay cuisine at affordable price.

Date of stay: February 2015
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank q0mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sumathi23, Guest Relations Manager at Prescott Hotel Kuala Lumpur - Medan Tuanku, responded to this reviewResponded October 13, 2015

Dear q0mar,

It was wonderful to read your comments on your recent stay with us.
We appreciate the positive write up about our location and services. Kindly to be informed that there are plans in place to refurbish the hotel and the refurbishment project will be done in stages in order not to create any inconvenience to our guests. As a part of it WIFI is in the project list which will be done to improve the speed and stability of the connection.
Once again thank you for your review and we look forward to the opportunity of welcoming you back to Prescott Hotel Kuala Lumpur Medan Tuanku.

Yours Sincerely,
Sumathi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2015

Check in was easy - they ask for a 50 rigit deposit. Wifi was intermittent. Room was wide and clean. The staff was very kind.
Nearest LRT is SOGO LRT and Medan Tuanku. So many place to visit near this hotel.

Date of stay: October 2014
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Irina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sumathi23, Guest Relations Manager at Prescott Hotel Kuala Lumpur - Medan Tuanku, responded to this reviewResponded October 13, 2015

Dear Irina P,

Thank you for your review of your recent stay. We appreciate the positive write up about our location and facilities.
Our hotels does collect Security Deposit for security purpose, however the deposit shall be refund upon your check out. Thank you again, and we look forward to seeing you (and serving you) in the near future.

Yours Sincerely,
Sumathi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2015 via mobile

The hotel is just a walking distance to an lrt and only 2 stations to KL's famous twin tower. The cheap hotel price also includes a buffet breakfast! The only con is our room which is at the far end doesn't have access to the wifi, you need to go to the lobby to be able to connect.

Date of stay: October 2014
Trip type: Traveled as a couple
2  Thank Jai T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sumathi23, Guest Relations Manager at Prescott Hotel Kuala Lumpur - Medan Tuanku, responded to this reviewResponded October 13, 2015

Dear Jai T,

Thank you for taking the time to comment on your recent stay. Kindly to be informed that there are plans in place to refurbish the hotel and the refurbishment project will be done in stages in order not to create any inconvenience to our guests. As a part of it , WIFI is in the project list which will be done to improve the speed and stability of the connection. We are looking forward to the brand new finished product.
Thank you once again for your feedback.

Yours Sincerely,
Sumathi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2015

Location: It's near city.

Transportation: Nearest LRT is SOGO LRT. Forgot the name.

Food: This area is with good food.

Surrounding: There's a 24 hours store just round the corner of this hotel. We got all our water from there.

Smell: The room smells funny.

Service: Lousy.

Room: The room is terrible. OLD and dirty. I will NEVER come back again. I really suffered for my conference staying here. Yucks. I got allergy reaction and realised they didn't change their sheets. So I requested for a change but the room service was complaining to me the whole time that she changed it. I told her can't be as I can still see my blood stain on the sheet from previous night's scratching and staining. She then said the sheets is changed every 3 days. So I asked how is it calculated? How does she know if it has been 3 days already?
She proceeded to change it. Since we got a twin sharing room. I compared the new bed sheets with my friend's. My newly changed one is white and his is yellow!!! OMG I will never stay here again.

Date of stay: May 2015
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
4  Thank Vuvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sumathi23, Guest Relations Manager at Prescott Hotel Kuala Lumpur - Medan Tuanku, responded to this reviewResponded October 13, 2015

Dear Vuvie,

It's disheartening to read of the disappointment you experienced and that we were not able to fully impress you during your stay. We deeply regret the housekeeping issues you encountered and appreciated that you brought your concerns to the attention of our staff . Please accept our apologies as it seems we missed a vital opportunity to impress you when resolving the situation. Your comments have been shared with our entire team so that we may continue to improve upon the services we provide. Thank you for sharing your input, we sincerely hope that you will give us another opportunity in the future so that we may regain your confidence and change your impression.

Yours Sincerely,
Sumathi

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