We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“OK hotel, but certainly not good value.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hilton Kuala Lumpur
Ranked #12 of 340 Hotels in Kuala Lumpur
London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“OK hotel, but certainly not good value.”
4 of 5 bubbles Reviewed March 3, 2011

Reception was a little cool and not particularly welcoming. We opted for and paid a discounted upgrade on check in for a deluxe king room, on top of what was already a fairly expensive room for a 2 night stopover, so between the price of the room and the reviews I'd read on Trip Advisor I was left with hight expectations. Very spacious room, practically a mini suite, with an excellent sized bathroom, though bed area felt compromised and short on space. Main gripe was in the detail and cleanliness of the room, after a few takes it's obvious this place is in need of a new fit out (already) as hasn't stood against high use. Current furnishings, fabrics are cheap and dated, as a consequence everything has knocks, chips, cracks, tears (in sheets), marks and so on, which really brought down the feel of what is supposed to be a 5 star hotel to an above average 3 star (as far as the room is concerned). A five star hotel wouldn't leave all of the wiring and leads to the TV hanging out from behind its wall mounted TV's, or marks and dirt on the floor, mirrors etc. Sorry but if you profess to be a 5 star hotel then all of these details are going to hit your customer in the face when they walk in, leaving them to scrutinize further errors. Having said all of this the hotel service was generally friendly and very efficient. The pool experience was very relaxing in a great setting and in my mind this is a brilliant hotel for a stop over on account to its proxemity to Sentral station, if you can get a cheap room.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foxinsearch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,808 reviews from our community

Traveler rating
    2,265
    1,158
    259
    81
    45
See reviews for
563
952
367
1,464
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (591)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Mumbai
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 3, 2011

My wife and I stayed in the Hilton KL for 4 nights in December 2010. The location of the hotel is excellent - just opposite the KL Sentral Station which is the main transportation hub for KL. You can get connections for all the places in KL from here. Airport is also very conveniently reachable by the KLIA Express. We had booked a Hilton Innovation Suite on the executive floor and were allowed acces to the very nice excutive lounge. The room was excellent with all 5 star amenities. Would recommend this hotel to anyone looking to see KL using the train network. Thanks Hilton!

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashish V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
153 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
5 of 5 bubbles Reviewed February 27, 2011

This is our second stay in Hilton KL and once again, it proved to be a superb hotel. Located directly above the Sentral station, you can take a train directly from the airport (efficient, safe and no second guessing the traffic conditions in KL) or to town. It has lots of taxis waiting at the front lobby but these are the more expensive Limo type taxis (they look like regular taxis but are blue in colour and you pay more than regular taxis). What we would recommend is to just cross the street to the Sentral station and get a taxi from there. Rooms are great, clean and well equipped. The service is what makes this hotel outstanding, right from efficient check in, their breakfast service people, to their courteous staff on their "magic" button, to check out. Our daughter had an allergy reaction to their sofa and the moment we called, the staff assured us they would remove any furniture we wanted them to remove and came to get it right away. Thumbs up for this as we have stayed in hotels which would be very reluctant to move large pieces of furniture out of the room for you. We had breakfast included in our package and it was of great quality, plentiful and had something for everyone. Slight downside would be the rather expensive Wi-Fi in the room but otherwise we love this hotel and will definitely come back again.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carrotnose_snowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 26, 2011

Stayed two nights before leaving Malaysia. The hotel is very close to the airport trains which gives you a smooth trip back and forth to the airport. But if you want to be close to the city center, this is not the hotel for you. It takes about 10 to 15 minutes by cab. The hotel has a really good standard and we can recommend to upgrade to business level. You get value for your money.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patrikeab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed February 26, 2011

The best thing about Hilton is its location. Next to central and very close to my office. It is an efficient hotel . On this particular trip the food quality wasn't upto the mark. I took a post stay survey and got prompt reply from the Hotel GM, which is good. I find this with most of the Hilton properties. They are prompt to get your post stay response and get back to you super fast.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajesh_in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
1 review
5 of 5 bubbles Reviewed February 10, 2011

Me and my husband took a five day break for the first time in many years. From the minute we arrived we were made to feel very welcome. The room was great, modern decor, spotless and clean, room service prompt and friendly. They even have a button on the phone called "Magic" just one press and magic!!!! We have a young family and we will definatley be back with the kids as there is a fantasic pool and slide. The other great thing is that it is opposite the KL Sentral station, we caught the train and monorail to everywhere we had to go, no need for taxis, extremely convienient. Plus you can catch the express train from KLIA it takes 28 minutes and we where at the hotel in no time. I have recommended the Hilton to family and friends, it was 5 star all the way.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieTravelerPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 8, 2011

good location for people working around the Sentral area. i had a meeting in the evening and early morning flight. so this was most convenient location.

very fast from train ride from airport to the hotel.

the bar is really classy. very upmarket. excellent crowd. BUT very expensive.

will not stay in this hotel if am purely a tourist as the attractions are further away and there are better choices in the city.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelandhavefun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kuala Lumpur hotels
2.4 mi away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 340 in Kuala Lumpur
4.5 of 5 bubbles 9,484 reviews
0.0 mi away
Le Meridien Kuala Lumpur
Le Meridien Kuala Lumpur
#17 of 340 in Kuala Lumpur
4.0 of 5 bubbles 2,621 reviews
1.9 mi away
Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur
#4 of 340 in Kuala Lumpur
4.5 of 5 bubbles 6,814 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Aloft Kuala Lumpur Sentral
Aloft Kuala Lumpur Sentral
#15 of 340 in Kuala Lumpur
4.5 of 5 bubbles 2,980 reviews
2.2 mi away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 340 in Kuala Lumpur
4.5 of 5 bubbles 2,451 reviews
2.3 mi away
Mandarin Oriental, Kuala Lumpur
Show Prices
Show Prices
Show Prices

Been to Hilton Kuala Lumpur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Kuala Lumpur

Property: Hilton Kuala Lumpur
Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kuala Lumpur
#9 Business Hotel in Kuala Lumpur
#12 Luxury Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Number of rooms: 499
Official Description (provided by the hotel):
Experience this vibrant city at its best at the Hilton Kuala Lumpur hotel, located just 28 minutes from Kuala Lumpur International Airport and 33 minutes from Kuala Lumpur International Airport 2 by KLIA Ekspres train. Gaze out on Kuala Lumpur's city center while swimming laps of the hotel pool, featuring a tropical sun deck, or indulge in a holistic spa treatment. The hotel boasts 14 lavish meeting rooms including the magnificent Grand Ballroom, mid-size Sentral Ballroom and the sophisticated multi-event leveL7even. Services for meetings, events and outside catering are designed to meet every event need. Executive rooms and suites include access to the Executive Lounge and complimentary WiFi. Experience an array of additional benefits including complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails. The hotel provides 10 stellar choices for dining and entertainment, from business brunches to pre-dinner drinks and everything in between. Hilton Kuala Lumpur has been awarded Malaysia's Leading Business Hotel 2015 by The World Travel Awards™. The hotel's modern European restaurant, GRAZE won accolade as Malaysia Tatler – Best Restaurant 2015. Hilton Kuala Lumpur also won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia category. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, Orbitz, TripOnline SA and HotelQuickly so you can book your Hilton Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing