I stayed here for two nights towards the end of June, 2009. I booked after looking at the high ranking the hotel enjoys on Tripadvisor and the many positive reviews posted. I was able to secure a very good rate due to the 2-for-1 promotion that Hilton appeared to be running directly through their website at the time. While the rate was probably not quite as good as having two nights for the price of one, it was certainly a discount to the usual rates.
The hotel is located right next to the KL Sentral station but there is no direct connection to the station and I still had to lug my baggage across the road to the hotel after having arrived at KL Sentral. Then, it was still necessary to catch a lift up to the lobby and then walk a fair distance across the lobby to reception so it was quite a long walk all things considered.
Check-in was very fast and efficient which contrasted with the hotel I'd just checked out from (Pullman Putrajaya). The service at this Hilton is basically very professional and fast but I didn't get the impression of much warmth and I would have to consider the hotel a more business-like place than one suited for leisure.
The deluxe room was very nice, it had many conveniences which were well thought-out. There was a small screen in the bathroom, for example. The overall design is modern and more high-tech than usual. The TV was a 42-inch quality set from Hitachi with bass sound and it was nice to use.
I liked the wooden flooring and walling with a rug on the floor in the centre of the room.
The bathroom was very large relative to the size of the room and could be closed off with a wardrobe-like sliding door. The bath and shower areas were fully covered in marble and it certainly looked impressive. The tub itself was deep and well-designed, the rainshower was pleasant. However, with the bathroom so large it meant that the rest of the room seemed a bit small.
A major problem I had on my first night related to the pillows; they were far too soft and prevented a good night's sleep. At first, I didn't figure that they were the cause of my bad night's sleep on the first night but upon changing to the firmer option which was in the wardrobe, I slept fine. The standard pillows were so soft that even with two stacked together, they eventually became almost as flat as a pancake after I had rested my head upon them.
Other less positive aspects included the expensive internet access charges, which were even more expensive than the standard RM60 per day for in-room access that is charged in many Malaysian hotels, probably because they all go through the same company for the service. I think the rate here was almost RM80 per day and there is no free internet access available.
The breakfast area served quite tasty food and had some quite reasonably healthy options, such as freshly squeezed juice. However, there was a problem with the overcrowding in the dining outlet. I had to literally jostle with other patrons and climb over them to get access to the food; some of the food dishes for the breakfast buffet seemed to be placed a fair way from the table and I had to reach out to access the food.
I had room service twice which was quite reasonably priced and also the food was quickly delivered and nicely presented as well as being very nice and tasty.
I tried the first-class gym and fitness centre, run by Clark Hatch and the equipment was top-grade. I used the treadmill which was obviously high-end. The environment was cool and relaxed. I did not have the opportunity to try the much-vaunted swimming pool.
Unfortunately, the hotel generally also has a bit of a snooty attitude and that applied to quite a few guests as well as staff members. As an example, while I was checking out, a customer kept on flashing his Hilton Gold VIP HHonors card and slapping it on the reception desk while I was being attended to, as if to say that the staff member should hurry up and get me out of the way so as to serve his good and honourable self. To be fair, I was being attended to at the dedicated HHonors counter but that was because I was directed there. I always try to look out for good hotels where the clientele are also quite pleasant so this incident didn't help in my search. The luggage porters also seemed a bit condescending in their attitude.
The hotel's location is next to the KL Sentral station but at the time I stayed, the monorail was quite a fair walk away because there was construction work going on and you needed to endure a hot and dusty detour before getting to the monorail station, which is not really a good idea if done too often. Bear in mind that the touristy Bukit Bintang area is usually accessed by monorail. The other lines such as the subway and normal train lines were still as easy to use as usual and you could get to the Midvalley Megamall by train and KLCC by subway.
Overall, I would rate the hardware in this hotel highly apart from the afore-mentioned serious problem with the pillows. The service and attitude were just ok, I think this department could be better.
Lastly, I had a problem with the Hilton HHonors program, as my stay was not automatically credited towards the account and I had to follow-up on it. First impressions are that the HHonors loyalty program lags behind the Starwood Preferred Guest program and Intercontinental Hotel Group's Priority Club Program but is ahead of Accor's a-club program (which appears to be just a token effort). For some reason, e-mails to HHonors were only selectively answered.
- Official Description (provided by the hotel):
- Experience this vibrant city at its best at the Hilton Kuala Lumpur hotel, located just 28 minutes from Kuala Lumpur International Airport and 33 minutes from Kuala Lumpur International Airport 2 by KLIA Ekspres train. Gaze out on Kuala Lumpur's city center while swimming laps of the hotel pool, featuring a tropical sun deck, or indulge in a holistic spa treatment. The hotel boasts 14 lavish meeting rooms including the magnificent Grand Ballroom, mid-size Sentral Ballroom and the sophisticated multi-event leveL7even. Services for meetings, events and outside catering are designed to meet every event need. Executive rooms and suites include access to the Executive Lounge and complimentary WiFi. Experience an array of additional benefits including complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails. The hotel provides 10 stellar choices for dining and entertainment, from business brunches to pre-dinner drinks and everything in between. Hilton Kuala Lumpur has been awarded Malaysia's Leading Business Hotel 2015 by The World Travel Awards™. The hotel's modern European restaurant, GRAZE won accolade as Malaysia Tatler – Best Restaurant 2015. Hilton Kuala Lumpur also won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia category. ... more less
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- Also Known As:
- Hilton Kuala Lumpur Hotel Kuala Lumpur
- Hilton International Kuala Lumpur
- Kuala Lumpur Hilton