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“Nice hotel”

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Hilton Kuala Lumpur
Ranked #14 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed April 28, 2014

The hotel is quite good with quite big room and fantastic swimming pool. the customer service is quite good and the only problem during my stay is the TV is not really clear and really eye soaring to look into that.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Mohd Lokman Bin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 2, 2014

Dear Guest,

Thank you for sharing your experience and I am very pleased that you enjoyed your stay with us.

Regarding TV definition unfortunately commercial (non residential) cable television in Malaysia is only available in standard definition despite having HD televisions in all guest rooms. We are working with providers and as soon as we can transition to digital signals we most definitely will provide this to our guests.

We appreciate your feedback and understanding.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,352 - 2,358 of 4,317 reviews

Reviewed April 28, 2014

Clealiness is not up to scratch, meaning it would struggle to attain '5 star' standards based on recent stay in April 2014. Room fridge was not operating at capacity as it turns out, the temperature gauge has been removed, all mini bar drinks were naturally warm. Therefore, the 'freshness' of the drink is also questionable.

  • Stayed: April 2014, traveled solo
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 1, 2014

Dear Guest,

I am very disappointed to read your review and please accept my apology for the inconvenience.

Hilton Kuala Lumpur has received on-going investment and maintenance since opening almost 10 years ago and we have only recently finished a multi million dollar renovation in the hotel.

Guest room refrigerators are induction type for silent operation and do not have temperature adjustment. It is unfortunate that you did not advise us of the temperature issue as our engineers would have immediately rectified or replaced the unit and room service would have supplied chilled beverages. Beverages are not impacted by temperature and all are transported and stored in a non refrigerated state so there is no concern regarding freshness. The team also checks all units daily however on rare occasions there can be a malfunction that occurs as you experienced.

We thank you for your feedback and assure readers of this forum that the issue has been rectified.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

The Hilton KL Sentral is in a great location for public transit (including direct airport connections)
The location is not ideal for walking the neighbourhood streets surrounding the hotels

Staff (and there are plenty of them) are extremely friendly and helpful.

My room (standard room) was superb, with every feature you could think of.
The bed was very comfortable and the room was quite sound-proof. The only negatives in the room to improve:
- The heavy entrance door does not have a soft spring closure device, so the doors end up slamming loudly (i.e. you hear your neighbour's door slamming)
- The TV is a large flat screen, however, more than half the channels picture has signal quality issues (ghosting and some noise)

The buffet breakfast is comprehensive and the food is high quality. What I particularly like is, even if you arrive late to breakfast, the food is still plentiful.

The gym is large and well equipped.
The pool area is really nice. There's a waterfall and a water and many comfortable lounge chairs with sun umbrellas.

As far as food and beverage prices go, some prices seem very high (like bottled water in the room @ $10US, however, there are some reasonable prices in other areas of the hotel, like in the Graze restaurant on the upper level, a main course roast chicken dinner with vegetables @ 46 RYM, or about $15US.

One other negative, smoking is permitted in part of the bar area, however, this area is not separated from the lobby area, so you can detect the smell of cigarettes as you walk through the lobby.

What I liked:
- Staff friendliness and professionalism
- Quality and features of the room
- Buffet breakfast
- Great business hotel

To Improve
- Door closure - add soft return device
- TV reception - improve quality of image
- Cigarette smoke smell in lobby area

Room Tip: High floor away from the elevator is the quietest
See more room tips
  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank deathracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 2, 2014

Dear Guest,

Thank you sincerely for your very complimentary review. Your feedback is valued and appreciated by myself and the team.

We look forward to welcoming you back and thank you for choosing to stay with us.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

On the whole - it was a good experience at Hilton Sentral. Friendly staff. Hotel location was very convenient. Amentities - did not get the opportunity to try due to time constraint of the trip. The restaurants serve scrumptious varies of food choices and the variety is irrestible.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Serin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 2, 2014

Dear Guest,

Thank you sincerely for the lovely review.

We sincerely appreciate the time taken to share your experience on this forum and we value your feedback.

Wishing you safe onward travels and we look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

Shorten stayed in for 2 nights, room decor is a bit old, location of hotel is convenient which connecting to all transportations. There was having renovations during stay, did not enjoy any F&B this time. Hope can see its new face on next visit.

  • Stayed: June 2013, traveled with friends
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1  Thank Alison L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 2, 2014

Dear guest,

As your review is close to one year old it is difficult to comment for our guests.

Renovations of the hotel were completed in August 2013.

We provide a very high standard of contemporary accommodation and all facilities are maintained to the highest standard.

We look forward to welcoming you back in 2014 to experience our new facilities.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

I stay here every time doing business in KL. I'm not sure why but I'm always drawn to it. The location next to KL Sentral is awesome on there's a city checking counter there if you're travelling the main terminal. Stay away from LCCT! The Hilton has the most luxurious resort style rooms with amazing bathrooms and bedding etc. The new restaurant is great for a buffet style and the breakfast is good too, especially if you pre-order. The rooftop beach pool is a great place to sit and work, drink, or just hang. For the price of this hotel, it's incredible.

  • Stayed: October 2013, traveled on business
    • Value
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Thank whenareyoucominghome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 1, 2014

Dear Guest,

Thank you for your loyalty and the time taken to share your experience.

Construction was completed in August 2013 and the new lobby and restaurants are a wonderful addition to our hotel.

We look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014 via mobile

I recently stayed at the hotel on a business trip and found it a good place to base myself. Being next to KL Sentral station makes it really convenient to get to and from the airport via the train. It's not located in KLCC but it doesn't take long to get there by train or taxi. The staff are very helpful and really helped with directions for meetings. My only caution is the price of food and drink which can really push the bill up quickly.

Stayed: April 2014, traveled on business
1  Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded April 24, 2014

Dear Guest,

Thank you sincerely for your lovely review.

The team and I truly appreciate the time taken to share your experience and we look forward to welcoming you back to Hilton Kuala Lumpur.

Wishing you safe onward travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Kuala Lumpur

Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Kuala Lumpur
#10 Spa Hotel in Kuala Lumpur
#14 Luxury Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
Price Range: $61 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Number of rooms: 499
Official Description (provided by the hotel):
Experience this vibrant city at its best at the Hilton Kuala Lumpur hotel, located just 28 minutes from Kuala Lumpur International Airport and 33 minutes from Kuala Lumpur International Airport 2 by KLIA Ekspres train. Gaze out on Kuala Lumpur's city center while swimming laps of the hotel pool, featuring a tropical sun deck, or indulge in a holistic spa treatment. The hotel boasts 14 lavish meeting rooms including the magnificent Grand Ballroom, mid-size Sentral Ballroom and the sophisticated multi-event leveL7even. Services for meetings, events and outside catering are designed to meet every event need. Executive rooms and suites include access to the Executive Lounge and complimentary WiFi. Experience an array of additional benefits including complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails. The hotel provides 10 stellar choices for dining and entertainment, from business brunches to pre-dinner drinks and everything in between. Hilton Kuala Lumpur has been awarded Malaysia's Leading Business Hotel 2015 by The World Travel Awards™. The hotel's modern European restaurant, GRAZE won accolade as Malaysia Tatler – Best Restaurant 2015. Hilton Kuala Lumpur also won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia category. ... more   less 
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Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

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