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Hilton Kuala Lumpur
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Reviews (4,589)
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2,932 - 2,937 of 4,589 reviews
Reviewed May 1, 2013

Stayed at Hilton KL in March 2013.

This hotel is fast becoming a heavily subscribed venue for business meetings, company events and corporate activities. Its location adjacent to Sentral station makes it ideal for the busy business traveller flying into KL just for a short meeting or corporate event and leaving the following day.

It was good to see that the hotel had embarked on major refurbishment to upgrade itself. Thank goodness my room was on a high floor and I slept like a log, despite the midnight drilling and hammering at the foyer. A small point to the refurbishes was to please replace the high backed chair in front of the TV screen. Whenever I wanted to watch the TV I had to push the chair away from the desk.

The great points about the hotel were the convenient location, “standard” Hilton Hotel modern, cool decor and the friendly staff at the front desk and concierge. In particular, the meeting rooms were more than adequate (except for the doors which could not be closed without a rattle) with exclusively luxurious toilets (heated toilet seats) and a refreshment station just steps away from the meeting rooms.

The down points were the rather shoddy toilets by the foyer (hopefully the on-going refurbishment exercise would look into this), the noisy crowds of people hanging around the foyer waiting to register for their event and the irritatingly inefficient staff responsible for seating hungry guests queuing up for breakfast. This young lady (probably an American, judging from her accent) was well-mannered but hopelessly inefficient. It was all very well being greeted with, “Good morning!” and other niceties but it got exasperating when guests who were hungry and just wanted a quick breakfast before their morning meeting were kept standing in a queue for a table when there were obviously many unoccupied tables. Even when a guest was (finally!) allowed to sit down at a dirty table, it took such a long time for the staff to clear the tables. I could not wait any longer for breakfast as my meeting was due to commence in less than 15 minutes, I called a waiter to clear the table as soon as possible, I was told, “Just wait, be patient!” It was not an excuse that refurbishment was in progress for such shoddy and rude non-service.

If one is looking for a convenient venue for a quick meeting and exit this is a suitable hotel. If one is expecting a quiet relaxing ambience with luxurious decor befitting of a 5 star hotel, one will be disappointed.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank GeeJee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 14, 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

I would like to thank you for taking the time to provide the hotel feedback on your recent stay experience at Hilton Kuala Lumpur.

Customer feedback is vital to the hotel, ensuring the hotel team can continually improve hotel services and offerings.

The team and I look forward to welcoming you back to the hotel soon.

Best Regards,

Daniel Welk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

The hotel location was perfectly situated near to my office at KL so it is very convenient.

My first impression of the hotel was that it didnt look so much like other Hilton hotels that i've ever been to. The exterior of the hotel looks to have some room for improvements but it all changes from the moment i went into the hotel. The hotel staffs was very polite and nice and i felt that i received the famous Hilton hotel service quality.

The hotel rooms was amazing, it is very spacious and my room even have a full working desk, dining table and a small kitchen.. It was indeed one of the best hotel room that i've visited the past couple of years.

Breakfast was okay as per standard Hilton hotel and i would confidently say that i would stay here again the next time im in KL

Stayed: June 2012, traveled on business
Thank Satya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 13, 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

I would like to thank you for sharing your experience of your stay at Hilton Kuala Lumpur and am delighted to hear that the staff took great care of you during your stay.

We look forward to welcome you back to the hotel in the near future.

Best Regards,

Daniel Welk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Stayed for 3 nights here on business. Some renovation going on in the lobby. Stayed in an Executive Room so had use of the executive lounge and did not spend much time in the lobby. Arrived early so had to wait a bit in the lounge while my room was being prepared. The executive lounge is every nice up on the top with great views of KL. Drinks served throughout the day and also breakfast and snacks during lunch and in the evenings. Breakfast selection in the lounge was good. Fresh eggs prepared to your liking. Very friendly attendants.

Room was a good size facing KL sentral. Rooms on the other side have nicer views of lake gardens and Parliament House. Clean and comfortable. Complimentary wifi as I was a HHonors gold member.

Very convenient location next to KL sentral so easy access to the airport and also other parts of KL.

All in all a very nice stay with no complaints.

  • Stayed: April 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank UKJohn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 13, 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you very much for sharing your review with us. I am delighted to hear that you found the location and amenities of the hotel to your satisfaction.

The team and I look forward to welcome you back again in the near future.

Best Regards,

Daniel Welk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

Having stayed at this Hilton a few times, it's one of my favorite hotels. Whenever I'm visiting KL, I'll always get one of the Hilton executive rooms as it offers the best value since it gives you complimentary access to the executive lounge. I absolutely adore the Hilton executive lounge as there is food available all day. I checked in at 3pm and there were sandwiches available for a little mid afternoon snack. That was followed by at 4pm teatime cakes and coffee snack. Their cocktail hour is one of the better ones I've been to with a great selection of hot and cold food. I hesitate to label it snacks as the food available is enough for a light dinner. Staff in the executive lounge are extremely accommodating and service fantastic. There's always staff on hand to make a latte, flat white etc for you.

In terms of location, I would say Hilton isn't the closest hotel to the city centre but it's about a 10 minute car ride to the city centre (if it's not rush hour).

Apart from that, rooms are great. Beds were very comfortable and huge. Washroom doors are sliding and it's possible to watch the TV from the bathtub. Would highly recommend this place to anyone!

  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AdelineL774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 9, 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

I would like to thank you for taking the time to provide the hotel feedback on your recent stay experience at Hilton Kuala Lumpur.

I am delighted to hear that the staff took such good care of you and you found the amenities of the property to your liking and will let the Executive Lounge team know that they contribute to your enjoyment.

The team and I look forward to welcome you back to the hotel soon.

Best Regards,

Daniel Welk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

I stated at Hilton last 2 years ago and now it is not as clean as before. I was quite upset. The toilet was huge but the phone in the toilet was dirty, bed was nice but the side table lamp was dirty. Service was good, receptionist greet and smile. I hope it will have improvement on cleanliness. I will be going back again few months later.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Clmme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded May 9, 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

First and foremost, please accept my sincere apologies in relation to the experience you received during your recent stay.

Rest assured, I have taken the time to personally discuss this incident with the hotel team members, ensuring the team members focus on providing memorable experiences for all guests that stay at Hilton Kuala Lumpur.

The team and I are glad to hear that despite the disappointment on this occasion, you will be returning to stay at the hotel in the near future. Once you have confirmed your travel plans, please do not hesitate to contact me directly at Daniel.Welk@hilton.com. It would be my pleasure to ensure that your stay is more enjoyable.

Best Regards,

Daniel Welk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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