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“Good location”

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Hilton Kuala Lumpur
Ranked #12 of 340 Hotels in Kuala Lumpur
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good location”
4 of 5 bubbles Reviewed February 12, 2013

Near to KL Sentral. If you are taking KLIA, this is the nearest hotel. Besides it is Le Meridian. As my office is a few stops from KL Sentral, this hotel offers convenience in terms of proximity. Room is clean except having some problems trying to tune the air con. The lobby is under renovation currently; otherwise a quiet place good for business meetings. Breakfast spread is good; staff is attentive.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OLCmong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, February 18, 2013
Dear Guest,

Warm greetings from Hilton Kuala Lumpur!

We thank you for your comments and are delighted to know that you had a wonderful stay in our hotel.

We look forward with pleasure to welcome you back to the hotel soon.

Best regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Gibraltar
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed February 11, 2013 via mobile

Spent three nights here with work recently, it was my first time in KL and this Hotel's location made life very easy indeed, located right outside the KL Sentral station I found it immediately after arriving off the KLIA Express train. They found me a room even though I was checking in four hours early, this was most appreciated. Service is efficient but on the laid back side (This is not NYC!!), staff very friendly and relaxed (like most Malaysians) and they did very well to cater for my every need. The Hotel Bar "Zeta" just happens to be one of the best bars in KL and was buzzing on the Saturday night while I was there, I was travelling alone but soon met plenty of people to chat and drink with, great vibe! I will definitely stay here on my next visit to KL!

Stayed January 2013, traveled on business
Helpful?
Thank Piero8181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, February 18, 2013
Dear Guest,

Warm greetings from Hilton Kuala Lumpur!

We thank you for your comments and are delighted to know that you had a wonderful stay in our hotel.

We look forward with pleasure to welcome you back to the hotel soon.

Best regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 10, 2013

I'll start off by mentioning that the Hilton KL is in a great location adjacent to the Central Train Station which has available the Klia Express train which you board right at KL International Airport and takes 28 minutes to arrived at the Central Station. You may also board the LRT-Light Rail Transit to take you to most locations in the city including the Petronas Towers from the station. There is also a Monorail available but you have to walk a couple hundred yards to get to. As for the Hilton it self, they are renovating the Lobby and it's a loud and messy place. Wi-Fi was complementary in the lobby but again,couldn't get much work done due to the work going on. Ask for free wi-fi in room but was denied due to being a Silver Honors instead of Gold member. Was ask what I thought of my stay by an employee,shared with them my disappointment that they would not help me out in my request for Wi-fi,room was great, service and staff were good.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, March 12, 2013
Dear Jim,

Greetings from Hilton Kuala Lumpur!

Thank you for taking the time to share your recent stay experience with us. I am truly sorry to hear that you were not assisted on the inconvenience you faced with the WiFi. Please rest assured that I have addressed this issue with our staff.

The team and I hope that despite this disappointment, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

We stayed here for 5 nights in December/January 2013. We requested a interconnecting room as there are 6 of us. The rooms were very good. The King Suite in particular was large and very comfortable. The Executive Lounge happy hour was special. The best we have been to. Food selection here was excellent so we ended up on most nights having dinner here. The breakfast was good - no bacon though being a Muslim country. The hotel is located directly opposite the train station. You can get into the main city very easily - once you work out how to use the auto ticket machines! Staff here are very accomodating. If you need to do some laundry there is a laundry on the other side of the station which is operated by a deaf family. Very cheap and quick. Ask a taxi to take you there. Once you know where it is its about a 10 minute walk. The swimmng pool is very big but not very deep. The cost of food and drinks is expensive. Do go to the in-house Chinese restaurant - wonderful!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigdog_tboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, March 12, 2013
Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you very much for taking the time to share your experience. I am happy to hear your found the location of the hotel to your satisfaction and that you enjoyed the food at our executive lounge and Chinese restaurant.

We look forward to welcome you back to the hotel again soon.

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Girne
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed February 7, 2013

Stayed for 3 nights on the executive floor. Good standard rooms, and although work was being carried out in the lobby it was hardly recognisable as a large screen had been erected to cover it. Swimming pool was also closed due to refurbishment but the pool at the Meridian was available to use. Great location for sight seeing and the Sentral train station is right opposite to get to the airport to save an hour in traffic! If you fly Malaysian airlines you can even check in at the train station to save carting your luggage!

Room Tip: Executive rooms are always best with Hilton as you get the use of the lounge!
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, March 12, 2013
Dear Guest,

Thank you for your review. I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction.

We hope to see you return soon!

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 6, 2013

Great rooms , very well designed and bathroom is also quite nice. Nice views as well and the pool is one of the best I have ever come across , it is massive and well designed. The rooms and bathrooms are quite modern. The lobby area is also not bad. Service as I remember it was okay and not exceptional. The rooms and the pool are probably the highlight. I did travel here a while ago so some of the details are sketchy but do have fond memories of this place. Comfortable and stylish set up.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jryder2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, March 12, 2013
Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you very much for taking the time to share your recent stay experience. It is certainly a pleasing to know that you had a fond memory of your time here.

We look forward to welcome you to the hotel again when your travel brings you back to the area. Until then, safe travels!

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 5, 2013

Had a very good experience in this hotel. The staff were extremely friendly and helpful, the room was top notch and the variety of food outlets was quite impressive (though on the pricey side).

I booked the room online and mentioned in the form that it was for my first wedding anniversary celebration. The hotel was kind enough to send us some fruits and chocolates after we returned from our dinner (at Prime, a fantastic steakhouse in the connected Le Meridien hotel next door).

We got the Deluxe "Plus" Double Room, slightly bigger than the normal Deluxe room but well worth the little extra you pay. There was a large flat screen TV with a working DVD player. Bathroom was huge with a big tub, and the view wasn't too bad with a huge window running the entire length of the room. Compared to all the other five-star hotels I checked, this seemed the best value for money.

And since the hotel is right next to KL Sentral (KL's transportation hub - trains, airport transit, buses, taxis all come here), traveling around is much easier, and stuff like McDonald's, KFC, 7-11 and Starbucks are all just a stone's throw away.

We didn't use any of the facilities, but I have been to the hotel for work on several occasions and their meeting facilities are excellent. Many celebrities who come to KL stay at the Hilton (as a journalist, I've interviewed quite a few there). The night we were there, there were some fans waiting in the lobby for Far East Movement and B.o.B.

If I'd have one complaint, it would be the constant buzz of activity in the lobby. It always seems to be that way when I'm there. Hanging out at the lobby lounge is not as relaxing as it should be, though there are some quieter corners.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, March 12, 2013
Dear Ian,

Greetings from Hilton Kuala Lumpur!

Thank you very much for excellent review and I am very glad to hear that you had a wonderful anniversary celebration.

The team and I look forward with pleasure to welcome you back to the hotel. Until then, safe travels!

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Kuala Lumpur

Property: Hilton Kuala Lumpur
Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kuala Lumpur
#9 Business Hotel in Kuala Lumpur
#12 Luxury Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Number of rooms: 499
Official Description (provided by the hotel):
Experience this vibrant city at its best at the Hilton Kuala Lumpur hotel, located just 28 minutes from Kuala Lumpur International Airport and 33 minutes from Kuala Lumpur International Airport 2 by KLIA Ekspres train. Gaze out on Kuala Lumpur's city center while swimming laps of the hotel pool, featuring a tropical sun deck, or indulge in a holistic spa treatment. The hotel boasts 14 lavish meeting rooms including the magnificent Grand Ballroom, mid-size Sentral Ballroom and the sophisticated multi-event leveL7even. Services for meetings, events and outside catering are designed to meet every event need. Executive rooms and suites include access to the Executive Lounge and complimentary WiFi. Experience an array of additional benefits including complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails. The hotel provides 10 stellar choices for dining and entertainment, from business brunches to pre-dinner drinks and everything in between. Hilton Kuala Lumpur has been awarded Malaysia's Leading Business Hotel 2015 by The World Travel Awards™. The hotel's modern European restaurant, GRAZE won accolade as Malaysia Tatler – Best Restaurant 2015. Hilton Kuala Lumpur also won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia category. ... more   less 
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Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

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