We chose this hotel for location, close to Bukit Bintang shopping malls and Jalan Alor food. The hotel has only been opened six months and is very good value. We had a deluxe room. The bed was firm but comfortable and furniture adequate, with a large TV screen. Tiling in the spacious bathroom was immaculate! The room boy looked after us well with soap, shampoo, tea, coffee and two bottles of drinking water a day. However, we came to KL to meet friends. They were staying at another hotel and we were unable to call them from our room. I put RMY50 on the account the first day and, although the desk clerk said the line was open, it did not connect. After many attempts, I went to the desk and used the office phone to ask our friends to call us. Two days later, the "Manager" said I had to put another RMY50. The phone still didn't work. They sent a man to check it. He picked it up and said "It's working!" The fridge was not very cold and had spilled juice from before and not cleaned. Also, the carpet was not vacuum cleaned in 15 days. Expecting a call from Australia, I asked 3 times and was told "no message." Back in Australia, my friend said he left a message! I would still recommend this hotel, but the staff were not helpful and need training.
- Official Description (provided by the hotel):
- Well-positioned in Bukit Bintang, Metro Hotel Bukit Bintang is the ideal point of departure for your excursions in Kuala Lumpur. The city center is merely 0.5 km away and the airport can be reached within 45 minutes. Also within easy reach are Old Asia, Tung Shin Hospital, Sun Complex.Take advantage of a wealth of unrivaled services and amenities at this Kuala Lumpur hotel. ... more less
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