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“The worst hotel ever stayed”
Review of Cititel Express

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Cititel Express
Ranked #247 of 341 Hotels in Kuala Lumpur
Miami, Florida, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The worst hotel ever stayed”
Reviewed November 21, 2012

I was boarding for 4 days in this hotel also it was a deluxe room, most of the time I felt should have taken any other hotel nearby , here are some bad experience that I had: I had to call room service 13 times to get a water bottle to take my medicines, also they came after 45 min from my last call. my room was equipped with a big fat tv which had only 2 channels that were not clear at all . all in all they had many problems with their service .
I would say please pay bit extra for a good one dont waste your money on this hotel.

Room Tip: Dont take this hotel
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Santhanam_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, December 2, 2012
Dear value customer

thank you for taking time to comment in the trip advisor.
for your info the water bottle is place in the room on arrival day only and not daily .
There is a note stated down as welcome mineral water bottle.
There is a coffee/tea facilites in your room together with the kettle in your room.
We do have water station at the corridor on level 1-3 you can always get the filted hot or cold over there is you are lazy to boil the water in your room.
Lastly the management also will take note on the boxTV
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
    20
    82
    87
    19
    20
See reviews for
45
47
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Muscat, Oman
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2012

i am a travel agent, i escorted a students group to Kuala Lumpur. we stayed in this hotel for 5 days.A descent hotel with an average price.Local bargaining shops are nearby and its very easy to get taxis. Front desk staffs are very friendly ,its help us to checked in easily. Only thing is the Restaurant looks like a street food court.every day same Menu and food was cold without proper heat.i personally avoid the breakfast after 2 days of stay.
Overall we enjoyed our stay in Cititel Express and my group was happy as far as the money paid.

Room Tip: Rooms facing to Petronas will be nice
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kuchees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Owner at Cititel Express, responded to this review, November 15, 2012
Dear Mr Kuchees

Thank you for making time to write in the tripadvisor .You value able comment will help us inprove in our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahore, Pakistan
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 8, 2012

Traveled recently with 2 friends for couple of nights and did not found this hotel impressive.
Hotel rooms were clean at least and bathroom was ok too but the service and staff were awful and no internet as well and charge too much 4 internet.no water,no plate no spoon provided even if ask was really disappointing . Location was not great either,not quite far from main centre KLCC and Bukit Bintang . Chow Kit is the nearest monorail station but the best thing i found out was the view of Petronas Twin Towers from the room . When u wake up and look at that view from your window its look spectacular ,so wonderful to see that view , absolutely amazing, and the night view was awesome as well ,

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sufian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level Contributor
129 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed September 20, 2012

I stayed here for 2 nights with my family in a double double - a very spacious room which was very comfortable and clean. The view from the room wasn't quite nice and the room had the smell and ambiance of a rather old building; otherwise it was a nice place.

We booked the room via its website - so we got a very good price for the room.

The room is indeed child-proof; my nieces were running and jumping all over the place but thankfully, they didn't fall or anything. The windows could be opened; which can be dangerous. Just be very careful not to lean against the windows.

The breakfast cost RM16 per pax - also a good rate. The staffs may not be friendly but they were genuine in helping. Location-wise; it's quite far from must-go places in Kuala Lumpur - but taxis charge very affordable rates e.g. it's about RM5 to Sogo (depending on the traffic, as the taxis use meters which start at RM3).

If you don't mind walking, Sogo is 10-15 minutes' walk from the hotel. Get a bus or taxi just in front of the hotel. Or get on a monorail (which I didn't use; so I don't have any info on that).

Overall, it was a good stay. Will not hesitate to stay here again.

Room Tip: Book online - the rates are way cheaper. I booked our room just hours before check-in. Always req...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, September 24, 2012
Dear Meena

Thank you for taking time in tripadvisor.For your info to go to Sogo you can event uses any bus from Tuanky Abdul Rahman on RM1.20nett
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Jakarta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 22, 2012

Average.
(+) Near to monorail station
(+) Great view (petronas twin tower)
(+) Clean room
(+) A lot of restaurant around
(+) Cheap
(+) Friendly staff
(-) Small room
(-) A bit noisy
(-) Low quality breakfast
(-) Far from KL top tousrist destination

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nagatoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, August 22, 2012
Dear value guest

Thank you for your respond in trip advisor .Our management will take note and improve on the (-) point.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groningen, The Netherlands
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 21, 2012

We were there for only one night in between flights and received extraordinary service. I am sorry the concierge was not around for me to thank him after we got back from the hospital. He went out of his way to guide us to a walk-in clinic which was a few minutes' walk from the hotel and then, when the clinic decided I needed a hospital instead, he gave us very good directions to get there. Again, it was only a few minutes to walk.

When we returned from the hospital, the hotel restaurant was closed and there was nothing appealing on the street nearby so we went to the Seven Eleven across the street for instant noodles and cookies and came back to find that we were in the only hotel of the entire trip that did not have a kettle for boiling water, and were glad for the cookies.

I remember the Cititel fondly as part of our Malaysian adventure. I give it good marks for having such a friendly and helpful concierge, being close to health care, and for a comfortable night's stay. It was crazy busy at breakfast in the morning and the restaurant was in some disarray as a result. The breakfast was just adequate.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank splendidpearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, July 22, 2012
Dear Splendidpearl

On behalf of the management we would like to thank you for your comment in tripadvisor .We will be glad to welcome you back in future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 20, 2012

This is a very simple hotel. Staff is not polite. The room look tired and aged, maintenance is poor
The hotel is mainly cater for the domestic group traveler. Individual or business traveler is not suitable and It is best for one night short stay. Strongly advise to book the higher category room.

Room Tip: Book on the higher category room
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SKYONG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEKL, Manager at Cititel Express, responded to this review, July 23, 2012
Dear Syong

Thank you for your comment in tripadvisor the room you are staying is mainly for our lower budget group.However we do have higher category of room for business traveller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cititel Express

Property: Cititel Express
Address: Cititel Express No. 449 Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #247 of 341 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cititel Express 3*
Number of rooms: 244
Official Description (provided by the hotel):
Simplicity at its best, Cititel Express Kuala Lumpur is strategically located in the "old-world" charm of Kuala Lumpur along the scenic and quaintessence of Jalan Tuanku Abdul Rahman. Offering 244 guestrooms with 6 room types to choose; Cititel Express Kuala Lumpur provides all our guestrooms with essential room amenities at a great value. Within the 10-minute radius of the commercial districts, financial institutions, government offices, local eateries, entertainment areas, international exhibition centres, as well as major tourist sites; it is also conveniently located along the ring of public transportation. Our own restaurant (The Terrace) which opens daily serving local varieties as well as western cuisine offers our guests the best view on the daily lives of the people along Jalan Tuanku Abdul Rahman. Our Nasi Lemak (rice cooked with coconut milk) which served along with hot & spicy sambal plus other condiments is our best local signature dish. Try out our other local dishes such as Nasi Goreng (Fried Rice), Mee Goreng Mamak (Fried Noodles) or any other dishes that are simply mouthwatering. Cititel Express Kuala Lumpur - Smart, Clean, Simple a hotel that promise to deliver our guests a refreshingly simple yet clean and comfortable accommodation which one would agree to say : GREAT VALUE BOOK NOW. ... more   less 
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Also Known As:
Cititel Express Kuala Lumpur

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