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“Great location”

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PARKROYAL Kuala Lumpur
Ranked #36 of 348 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed March 27, 2014

Stayed for 5 nights recently and our 4th stay in this hotel. Great location, good service, security and walking distances to shops and food. Except for 2 nights when we can hear the guests next door talking loudly, stay was excellent.

Room Tip: Higher floors are good
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  • Stayed: March 2014, traveled as a couple
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Thank Yappiie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,678 - 1,684 of 3,475 reviews

Reviewed March 26, 2014

My wife and I stayed in the Parkroyal for three nights in mid February 2014. We were on our way to Melbourne ,Australia and used the hotel as our base to explore KL. We really enjoyed our stay.
The hotel is very centrally positioned and is at the heart of good shopping and dining areas. Access to the boarding stop for the city open top bus tour is literally around the corner from the hotel.
The hotel itself is very comfortable with good food in the dining room and bar area. There was entertainment in the bar each evening and the excellent music encouraged us to eat in.
Our room was large and quiet with a very comfortable,kingsized bed and first class,spacious bathroom. We had a superb view of the busy roundabout below and enjoyed watching the motor scooter activity at rush hour times. Crazy,crazy!
A great bonus for us in this city hotel was the large roof top swimming pool. We enjoyed a morning swim each morning and a pleasant relax late afternoon after sightseeing.
The hotel staff in all areas were professional and attentive. In general service was extremely good.
We would use this hotel again if travelling through KL. it is convenient by affordable taxi to sentral station which connects by train directly to the airport. We feel that it was good value for money.
The free wifi and complimentary daily bottled water and newspaper were appreciated. Breakfast was very varied and good quality. A very good experience for our first visit to Kuala Lumpur.

  • Stayed: February 2014, traveled as a couple
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Thank sgreilly21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

This hotel is in central Kuala Lumpur and an ideal location. We arrived at 10.30am and the room was available which was excellent . The service I experienced was absolutely superb . The hotel was exceptionally clean and the staff were very professional and very friendly. The room we were allocated on the 13th floor could do with a good paint job and the carpet replaced. There appeared to be a patch job on the carpet which was disappointing for a 5 star. There was a fruit platter in the room on arrival which was very welcome. The glazing could be improved as the noise pollution levels from the traffic was exceptionally high . The food was very good and moderately priced.
The main gripe I would have is that they do not have non smoking areas in the bar area which was very disappointing .Being from Ireland , all bars are non smoking areas so we are accustomed to clean air. I did have one or two drinks but felt very uncomfortable with the smoky atmosphere and left soon after.

Room Tip: Request a room that is non facing onto the street as the noise levels will probably keep you awake .
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  • Stayed: October 2013, traveled as a couple
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Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this reviewResponded April 13, 2014

Dear Peter J,

We appreciate you taking the time to post a review on TripAdvisor. I have taken note of your feedback relating to external noise and carpet in the room. We are in the midst of replacing window seal and room carpet progressively.

All our rooms are smoke free and smoking policy in our outlets will be reviewed from time to time as we move forward.

Thank you once again and we look forward to welcome you back.


Mark Losi.

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Reviewed March 26, 2014

Hotel needs refurbishment of carpets. Double glazing for noise and heat. Don't change a thing about service,the staff perfect. Breakfast was so so for westerners.
But would recommend hotel to other travellers. Try the wellness centre pure heaven.

  • Stayed: March 2014
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Thank jacksulli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this reviewResponded April 13, 2014

Dear jacksulli,

Thank you for your review. I have taken note of your comment relating to room carpet and external noise. We have addressed it with our team for their attention. Hope to see you again soon!

Mark Losi.

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Reviewed March 25, 2014

Parkroyal is conveniently located at corner of the Bukit Bintang shopping area. Berjaya Times Square and Sungei Wang is really just a stone's throw away! Apart from the malls, the hotel is also located near Jalan Alor as well as Imbi market for a taste of a more traditional side of Malaysia.

Rooms are pretty standard for a well starred hotel in KL, but the staff were awesome. They were helpful and proactive from the moment we arrived till the moment we checked out.

The traffic around the area is very heavy though. And though we were on the 14th floor, the traffic noise was pretty audible. Small inconvenience for the priceless location.

Room Tip: Choose a deluxe room at least, and request for as high a floor as possible. My room faced the traffi...
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  • Stayed: March 2014, traveled as a couple
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1  Thank Darthfurbz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this reviewResponded April 13, 2014

Dear Darthfurbz,

Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I was very happy to read that you enjoyed all aspects of our service and product. At the same time, I have taken note of your feedback relating to traffic noise. We are in the process of replacing window seal, progressively to minimize external noise. Thank you once again and we look forward to welcome you back!

Mark Losi.

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Reviewed March 23, 2014

Stayed in the Club Room for almost a week, by far the best I've ever stayed in KL! Room was spacious (given the corner lot); Club lounge service was great and friendly. Not to forget the Lobby level Front Desk team and Concierge were courteous. Attentive Concierge team you have there! Keep up the good work!
Will visit again in the next quarter of the year!

  • Stayed: March 2014, traveled on business
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Thank LTLN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this reviewResponded April 13, 2014

Dear LTLN,

Thank you for taking the time to share your feedback and rating us with a perfect scoring. I was very happy to read that you enjoyed all aspects of our service and product, particularly the Orchid Club Team. I will be sure to share it with the team and we look forward for your return for another memorable stay.

Mark Losi

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Reviewed March 23, 2014

We stayed here for 3 nights before flying to Thailand. We arrived mid afternoon and we were greeted by friendly staff. Check in was quick and our baggage was taken up to our room within 5-10 minutes of arriving.
We stayed on the 17th floor and the room was clean, comfortable and we had a lovely view of the city and the KL tower. We had free WiFi and complimentary bottled water was supplied daily.
The ParkRoyal is really close to a monorail station and many shops. A short walk will take you to Jalan Alor which in the evenings is a great place to grab some street food - it is very busy though!
Great variety at breakfast. Staff were lovely. A great place to stay!

Room Tip: We asked for a non smoking room on a high floor with a view. We didn't get any street noise and...
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  • Stayed: March 2014, traveled as a couple
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1  Thank MTee2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this reviewResponded April 13, 2014

Dear FTee2014,

Thank you for sharing your experiences with us here on TripAdvisor and we appreciate your positive feedback. PARKROYAL Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us when we exceeded expectation. We hope to see you soon!

Mark Losi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#17 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#35 Luxury Hotel in Kuala Lumpur
Price Range: $71 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — PARKROYAL Kuala Lumpur 5*
Number of rooms: 426
Official Description (provided by the hotel):
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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