great location for shopping, near all major malls and exploring the city. Clean hotel, average rooftop pool, nice bar with great snacks. Breakfast was really good everyday as was room service. However avoid the spa!!! PS visit the aquariumMore
great location for shopping, near all major malls and exploring the city. Clean hotel, average rooftop pool, nice bar with great snacks. Breakfast was really good everyday as was room service. However avoid the spa!!! PS visit the aquariumMoreShow less
Thank you for your review and for making PARKROYAL Kuala Lumpur your preferred choice. While I am happy to know that you enjoyed your stay, I am equally concerned with your feedback about our spa. Should there be any concerns that you may want to share with us, please contact Nazrul Nasihin at firstname.lastname@example.org.
Thanks again and we hope to see you soon.
Have stayed at this hotel a few times. it is in a great location close to Pavilion Shopping center, Lot 10 and Sungai Wang Plaza. Plenty of restaurants nearby, indoor or an outdoor night food street very close by. Service is excellent and attentive. We stayed in the club rooms and are always well looked after. Love the ambiance in the club lounge. Thank you for relaxing music and dimmed lights it makes for a very relaxing evening at the end of a day of shopping or sight seeing. Restaurant good quality and service. Spa is really great value and backed up by a swimming pool adds a nice relaxing oasis to a busy city.
Thank you for taking the time to share your feedback on TripAdvisor and for your continuous support.PARKROYAL Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.
My team and I look forward to welcome you back soon!
For a high rated hotel, I was definitely expecting more. The front lobby makes this place look better than it really is. Our room was on the 17th floor facing the pool. The room was spacious, but there was this musky, mildew smell which the cleaners couldn't get rid off. The furnitures are very outdated. When we first walked in, there were horrible stains on the chair..yew! Front desk was at least accommodating to send someone up to clean it right away. PLUS SIDE: The outside pool was nice and clean. It's close to transportation, shops and local food stalls. The buffet breakfast had enough variety to choose from.
Dear Dayna L,
Thank you for taking the time to share your feedback. I regret to learn about your recent experience at our hotel, especially on cleanliness and our room condition. My sincere apologies for that. Be rest assured that I have shared it with our team for immediate improvement.
Should there be any other concerns that you may want to share with us, please contact Nazrul Nasihin, Director of Rooms at email@example.com.
We stayed at Deluxe room for 2 nights in Nov 2013, it is great location for shopping. However on our fist night we had brown coloured water from basin, bathrub and shower. Called front desk and we were told to run water for 20 minutes so we did. After 30 minutes later water was still brown. we called front desk again and they advised that it is normal. It was very disappointing. It is worth hotel experience in my life.
Thank you for taking the time to share your feedback.
I was very happy to read that you recognised our great location but very disappointed to hear about your negative experiences with our Front Office associates and discoloured water in your room. For that I sincerely apologise. I have shared your feedback with the team for their review and it is only through feedback like yours that we are able to improve our services.
Thank you once again.
Stayed 2 nights in December. For my budget I could have stayed in a regular room at a 5-star property. Instead, I chose PR (-cannot be sure but I do not think it is a 5-star property) and specifically a room on their club floor.
Guests first impressions of the hotel occur at checkin and for me, imagine my surprise when I was greeted not at the hotel but when I stepped out of my flight at KLIA. Yes, PR met me at my gate and checked me in there and then and I had my access card even before I could clear immigration - what a treat. Club floor guests get the usual F&B offerings throughout the day and also free laundry. Club floor guests are also supposed to get late checkout however my request only got me a one hour difference - not materially different from regular rooms I am sure. Where PR stands out is the breakfast. The spread was amazing with a very wide range of international and local dishes offered. What I particularly enjoyed was the fresh juice and local coffee and tea (both made on order and in front of you). The club floors are on the lower floors (-3 to 6 I recall). My room was facing the main road and at the same level as the train rails which was literally a stone's throw away only. So those preferring a quiet stay, please note and ask for a room away from the main road and perhaps on a higher level (non-club then). The hotel is also further away to the larger/newer malls albeit just a few minutes more of walking.
Thank you for your review. I'm very pleased to know that you enjoyed your visit and that you were met by our colleague at the aircraft gate, a seamless service offered by PARKROYAL Kuala Lumpur. On our breakfast spread, we have always received very favourable reviews and I do appreciate your very complimentary feedback.
I have also taken note of your comment with regards to extrenal noise. We will definitely look into this as we move forward.
We have just spent three nights here on the Orchid Club floor. Cannot fault the attitude of all staff,service or attention to detail. Breakfast was superb with limitless choice of international cuisines.The hotel is central to all shopping malls and you can walk to the Petronus Towers via a covered walkway starting from the Pavilion mall. (Ask directions to the start as it is not easy to find if you are not local) The hop on hop off bus is a good way to see the city but beware! The day we did it the traffic became gridlocked and we were on it for three hours - not fun!
Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Kuala Lumpur.
We appreciate all your lovely comments towards our hotel and associates, particularly our team at the Orchid Club. I will be sure to share it with them. With regards to traffic condition, for latest update and information, our bell desk should be able to assist with your trevelling plan and outing recommendation .
We look forward to welcoming you back in the not too distant future.