I stayed with a family member. We emailed in advance to ask whether an Orchid Club room or Family Suite would better suit our requirements (modern, spacious, walk-in shower). We received a prompt response recommending the family suite, although they were "a little bit older". So we booked the family suite, and requested a higher floor due to some of the reviews about noise that we read on here.
We arrived early (around 9am) and were able to check in after a couple of hours wait. Our room was on the 8th floor (out of 21 floors) and at the back of a hotel overlooking a carpark and alley way. The room was very spacious and the decor was fine although definitely tired and in need of refurbishing (which we had expected). But first impressions were disappointing as our room felt in major need of a good clean. There were stains on the carpet, stains and holes in the curtain, and the couch and chair looked so dirty with stains and torn covering that we reallly didn't want to sit on them. We turned the cushion hoping the underside was cleaner and found a used bandaid, food, and other rubbish. The fridge door had alot of grime, the coffee table and cupboard doors had smears and hand prints, and I wiped a large patch of dried-up grey-ish stuff from the bedside table. The bed heads were leather/PVC panels on the wall, and we could see smears and drip marks and sticky bits on them - very offputting to think of sleeping next to this. The sheets also looked ok from the other side of the room but up-close, although they seemed washed, they were old and thin with several stains and dirty marks and small tears. We didn’t feel very happy about staying in this room.
We asked to change rooms, and were told it might be possible later. In the meantime a nice lady from housekeeping came and wiped down the bedheads and fridge and vacuumed the couch, but there wasn't really much she could do, as really the room needed a major clean and refurbishment. She even told us it was because the room was "old", but we felt like they thought we were being too fussy. I'm not bothered by a bit of mould in the shower grout, or a few scuffs and scratches, but the cleanliness of this room really was poor. I will say the bathroom was large, clean and looked pretty good (apart from a patched up bit in the bathtub and a small hole in the ceiling over the bath!) and the towels were generally clean except for a large stain on one during our stay - and one or two times housekeeping didn't leave us any towels so we had to ask for them.
After a few hours we were offered another room on the 10th floor, but as we had just showered and unpacked (after wiping down lots of surfaces!) we decided we would stay where we were as we thought the next room might be the same anyway.
The other negative issue we had with the room was that from the second day onward, there was quite a strong "sewer" smell in the bathroom which seemed to be coming from the drains.
The positives were: good location; the staff were generally courteous and helpful; the pool area seemed nice although we didn't use it; the breakfast selection was good; free wifi and drinking water each day. As I said the room was very spacious, and although we were on the 8th floor, we didn't have any problem with noise and slept well.
Overall we found the hotel itself to be quite nice, but our room wasn't up to standard. Although we knew it would be older than the Orchid Club rooms, it could have been much better with some adequate attention to cleanliness.
- Official Description (provided by the hotel):
- The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Pan Pacific Hotels Group, Agoda, Expedia, Booking.com, Ctrip TA, Priceline, Hotwire, TripOnline SA, Orbitz, Cheap Tickets, Travelocity, HotelQuickly and Cancelon so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Parkroyal Kuala Lumpur Hotel Kuala Lumpur
- Parkroyal Hotel Kuala Lumpur
- Kuala Lumpur Parkroyal Hotel