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Ascott Kuala Lumpur
Ranked #18 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed January 3, 2013

I totally agree with all the good reviews that you read here in Tripadvisor.
1) Fantastic location which is just across KLCC.
2) Spacious 2 bedroom apartment with comfy beds.
3) Housekeeping did a good job with the cleanliness of the property.
4) Good toiletries.
5) For breakfast - I missed the egg omelette cooked at the breakfast counter.
6) Friendly concierge

Some things to improve - our apartment came with box TV sets - outdated for an Ascott Property. A few of us were bitten by mozzies while waiting for our friends at the ground floor reception, not sure if the property carry out any anti-mosquito measures at that area.

But the above cons will not deter me from second and subsequent stay cos I Like it!

  • Stayed: December 2012, traveled with friends
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Thank MMcoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottKL, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this reviewResponded January 8, 2013

Dear MMcoco,

Thank you for your posting.

We are glad that you have enjoyed your stay with us. At the same time, we have noted of your suggestion for improvements.

You may wish to know that 2 phases consisting 07 floors of fully refurbished apartments are now ready for reservations. These new apartments are given a new facelift which includes the changing of the furniture, more bedroom and living room lightings, LED TVs, new bedroom carpets, parquet floored living room, extra plug point at strategic location for our Residents’ convenience and new electrical appliances which also comes equip with high speed wireless internet access. We are also working closely with the contractors to fasten the pace of the refurbishment so that all our future Residents will be able to enjoy the new features in the apartment.

Thank you for your support and we look forward to welcoming you back to Ascott Kuala Lumpur in the near future.

Sincerely
Vincent Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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800 - 806 of 1,151 reviews

Reviewed January 1, 2013

We stayed here from Christmas through New Years and it was a great stay. The room was a 3 bedroom apartment basically with nearly all the amenities of home. For my wife and 3 teenage daughters it had enough room, beds and most importantly bathrooms.

It is located within 3 minutes walk of the Petronas tower complex and convenient to all the center city activities. the staff was extremely gracious and the free daily breakfast was good. The espresso was especially delicious.

We would stay here again, and recommend it to anyone. If you're going to KL, stay here.

  • Stayed: December 2012, traveled with family
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1  Thank nkpesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottKL, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this reviewResponded January 1, 2013

Dear nkpesq,

Thank you for your kind posting.

We are glad that you have enjoyed your stay with us and we hope to welcome you back in the near future.

Sincerely
Vincent Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

We booked a 3 bedroom apartment and were given the 10th floor. Without a doubt, the apartment was spacious and tastefully furnished. We had a small but equipped kitchenette and each bedroom was equipped with a bathroom. Our beds were lovely and super comfortable. Our apartment did not have much of a view though, save some ongoing construction and other high rise buildings around. There were some fruit flies though flying about at the dining area when we arrived and my sister had a few insect bites within 15 minutes of rolling around on the sofa in the living room. Housekeeping was nice, fast and efficient and changed the whole sofa for us soon after.

Breakfast was on the 22nd floor, next to the swimming pool. We felt that it was very cramped. Thank god for good weather in the mornings we were there, allowing us to dine in the open air area by the pool. Otherwise, the Sky Lounge itself would probably not be able to hold everyone at any one time. Food was average and rather limited but oh my, more fruit flies! One of the private rooms of the Sky Lounge was abuzz with them flies that I could barely eat my breakfast. The next day we waited for an outdoor seat and it was much better of course although there were still buzzing flies at the food station, especially over the fruits and wet food sections!

We were also rather disappointed that WiFi was only available at the first floor lobby or on the 22nd floor, although I understand they are still in the process of upgrading.

We loved the location of Ascott. It was literally just a walk away from Suria KLCC and the Petronas Twin Towers. We also discovered the Sky Bridge (right in front of Impiana Hotel, which was next to Ascott) where one can walk in air conditioned comfort across town for about 10 minutes to go to Pavillion SC @ Bukit Bintang area. Sheltered and directed!

The staff were excellent and helpful. Overall, a pleasant stay.

  • Stayed: December 2012, traveled with family
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1  Thank Rayne03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottKL, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this reviewResponded January 2, 2013

Dear Rayne03,

Thank you for your posting.

We are glad that you have enjoyed your stay with us.

At the same time, we have noted of your feedback that the breakfast experience was not up to your expectations. Rest assured that we will look into this matter immediately for our continual improvement.

You may have already know that we are currently undergoing our refurbishment in phases whereby 07 floors are now opened for reservations. These new apartments will be fitted with high speed wireless internet access and other new features.

We look forward to welcoming you back in the near future to experience our new apartments.

Sincerely
Vincent Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2012 via mobile

I've stayed in 2-br apartments in this hotel 3 times in as many years. I always leave wishing my stays were longer.

If you have not stayed at an Ascott group serviced apartment facility and you have a large family I highly recommend you give it a try over a more traditional hotel. A 2-br apartment is way better value than 2 separate rooms. We always opt for serviced apartments and Ascott group is our preferred choice.

This particular branch is a bit outdated and all the rooms are undergoing renovations until sometime in 2013. The refurbished rooms have a modern design and finally meet some basic expectations from a 5-star hotel, like flat screen TVs and in-room WIFI. But even the older rooms today are really huge and extremely comfortable.

Staff is really professional and friendly and try their best to make your stay as pleasant as can be.

The Ascott KL is a 2-min walk away from Suria/Petronas complex and a 10-min walk from the hustle and bustle of Bukit Bintang. So once settled you are spoiled for choice.

The pool area on 22nd floor is great and has a nice view of one of the Petronas towers. The breakfast lounge is on the same floors and has nice views. Breakfast is a bit run of the meal. It's the only other thing I'd want to see refurbished here...

  • Stayed: December 2012
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Thank Yoni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottKL, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this reviewResponded December 30, 2012

Dear Yoni G,

Thank you for your posting and we are glad that you have enjoy your stay with us.

At the same time, we have noted of your feedback that our apartment are a bit outdated. As you already know that 2 phases consisting 05 floors of fully refurbished apartments are now ready for reservations.

These new apartments are given a new facelift which includes the changing of the furniture, more bedroom and living room lightings, LED TVs, new bedroom carpets, parquet floored living room, extra plug point at strategic location for our Residents’ convenience and new electrical appliances which also comes equip with high speed wireless internet access.

We are working closely with the contractors to fasten the pace of the refurbishment so that all our future Residents will be able to enjoy the new features in these new apartments.

We hope to welcome you back in the near future to experience these new apartments.

Sincerely
Vincent Wong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

i booked an apartment for myself and my partner. Having stayed at many luxurious hotels and apartments around the world, i can honestly say this comes high on the list of places to stay again. The location is perfect and the rooms are very well kept with staff second to none. the facilities are perfect for relaxing and feeling at home.We were greeted like royalty and the check in was so quick and easy. I must point one thing out. I ordered more coffee and milk twice. first time was 10am in the morning and before i could walk across the room the door bell rang and it was my coffee and milk. I was gobsmacked. I did it again but this time at 11pm and thought no they wont be as fast again. How wrong i was :-) i would highly recommend anyone staying here.

Room Tip: cant say they are all excellent
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  • Stayed: December 2012, traveled as a couple
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Thank davidjackson7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottKL, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this reviewResponded January 9, 2013

Dear davidjackson7,

Thank you for your kind posting.

We are glad that you have enjoyed your stay with us and we hope to welcome you back in the near future.

Sincerely
Vincent Wong

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Reviewed December 26, 2012

My family and i stayed for the second time at The Ascott KL. Great service, short walk to klcc an pavillion. The newly refurbished rooms is fantastic! Our two bedroom apt faces the KLCC. V scenic skyline except for the ugly concrete space opposite ONEKL condo. Otherwise, all is fantastic.

  • Stayed: December 2012
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Thank Leopair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottKL, Assistant Residence Manager at Ascott Kuala Lumpur, responded to this reviewResponded January 2, 2013

Dear Leopair,

Thank you for your posting.

We are glad that you have enjoyed your stay in our newly refubished apartment.

We look forward to welcoming you back soon in the near future.

Sincerely
Vincent Wong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2012

Very pleased with our stay here. The hotel has a great location right next to the KLCC (City Center) housing the Petronas Towers, a huge shopping mall, the KLCC park which is a great park, especially for small children having wading pools and play areas. The aquarium, Aquaria, was also a very short walk away. The Hop on Hop Off bus has a stop right next to the Mandarin Hotel which is directly across the street. We loved the family suite with 2 bedrooms which allowed grown ups to stay up without a problem. Pool was nice enough and the laundry facilities great and reasonably priced. The low point was the breakfast: although they provide a variety of food, the quality was so-so. Made to order eggs were good and the best part. Would not take much to make this even better by providing real fruit juices instead of artificial and very sweet drinks, better coffee and a better selection and quality of sweet breads/pastries. The staff was very friendly and very helpful. Would stay here again if we return to KL.

  • Stayed: December 2012, traveled with family
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1  Thank Elena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AscottKL, General Manager at Ascott Kuala Lumpur, responded to this reviewResponded December 25, 2012

Dear Elena K,

Thank you for your kind posting and we are glad that you have enjoyed your stay with us.

At the same time, we have noted of your suggestions to improve on the quality of the breakfast items. Rest assured that we will work closely with our partner/operator on this matter for our continual improvement.

We look forward to welcoming you back in the near future.

Sincerely
Vincent Wong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ascott Kuala Lumpur

Address: No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
Price Range: $94 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ascott Kuala Lumpur 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities. ... more   less 
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Also Known As:
Ascott Kuala Lumpur Hotel Kuala Lumpur
Ascott Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel

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