We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Condo staff were excellent but Agoda lied”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Brunsfield Embassyview Condosuite
Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Condo staff were excellent but Agoda lied”
Reviewed August 21, 2013

I had no complains of the Condominium but I have a major issue with Agoda. I had booked the wrong date of my stay (7-10th Aug) instead of 8-11th Aug. I pleaded with Agoda Customer Service to help me but I was repeatedly told that they tried checking with the Condo but the Condo rejected my request. In the end, I called Brunsfied Embassyview Condominium directly and spoke with Jane (a Senior Executive) and she was very helpful. She kindly agreed to my request at NO SURCHARGE/PENALTY knowing that it involved 2 other families. She gave me instructions to tell Agoda to issue me another voucher to reflect the revised dates and she had, on her part, emailed to Agoda to confirm that she had authorised the change. I sent many emails to Agoda and the reply I got was that the Condo refused to change. I repeatedly told them I had the approval from Ms Jane but they kept coming back with the same excuse. It was very obvious that it was Agoda Customer Service staff who had refused to help me yet lied that it was the Condo who would not accede to my request. This is totally unacceptable as they were blantantly lying!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Faith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

15 reviews from our community

Traveler rating
    7
    8
    0
    0
    0
See reviews for
14
Couples
0
Solo
0
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Russian first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 11, 2013

We booked a 3 bedroom apartment from 8 till 11 Aug 2013. Accommodation is a condominium with apartments available to the public for rent (think service apartments). Huge pool with well equipped gym. No breakfast but there is an Italian restaurant within (Modestos) where you can get your meals. Location is along Jalan Ampang and easily a 5 minute drive to KLCC and 10 mins to Bukit Bintang. There's a mall within a 5 min walk with Cold Storage supermart and lots of good cafes. Overall, apartment was big with well furnished rooms. Security was excellent and very friendly but responsible. Overall, a great stay for large families with good rates.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mukesh_1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kuala Lumpur hotels
0.3 mi away
Oakwood Hotel & Residence Kuala Lumpur
Oakwood Hotel & Residence Kuala ...
#83 of 341 in Kuala Lumpur
60 reviews
0.3 mi away
Ambassador Row Hotel Suites by Lanson Place
0.8 mi away
MiCasa All Suite Hotel
MiCasa All Suite Hotel
#59 of 341 in Kuala Lumpur
330 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Somerset Ampang Kuala Lumpur
Somerset Ampang Kuala Lumpur
#17 of 341 in Kuala Lumpur
817 reviews
1.6 mi away
Ascott Kuala Lumpur
Ascott Kuala Lumpur
#13 of 341 in Kuala Lumpur
1,021 reviews
1.9 mi away
Seri Bukit Ceylon Residences
Seri Bukit Ceylon Residences
#140 of 341 in Kuala Lumpur
339 reviews
Show Prices
Show Prices
Show Prices

Been to Brunsfield Embassyview Condosuite? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Brunsfield Embassyview Condosuite

Property: Brunsfield Embassyview Condosuite
Address: 273 Ampang Road, Kuala Lumpur 52000, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Hotel Style:
Ranked #37 of 256 Specialty Lodging in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brunsfield Embassyview Condosuite 4*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Booking.com, Priceline and Agoda so you can book your Brunsfield Embassyview Condosuite reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing