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“Potential to be really good, but isn't”
Review of Grid 9 Hotel

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Grid 9 Hotel
Ranked #74 of 353 Hotels in Kuala Lumpur
Reviewed January 8, 2014

This place is like KL overall: really modern and fancy on the outside, but when you look closely, you notice all the minor things that a not quite okay.

I traveled solo and stayed here for 4 nights in early January, in one of those "Super Pods". Super Pod is advertised on their webpage to have more space than an ordinary dorm bed, I don't know how small the regular Pods are, but my bed was just the normal size, so I'm not sure what was the super about it. Good thing though, the room only had four beds, so maybe it was that.

Grid 9 seems to be a fairly new establishment, but still the building seems a bit worn down already; one wall in our room had crag in it and there were bits and pieces not quite properly maintained, for ex. the A/C leaked the condensation water on the room floor, the mounting of a clothing rail in a Pod next to mine had failed and the rail fell off, the bedsides and locker were dusty etc. Small things, but they just make you wonder what else is wrong.

Another thing that surprised me was that as you check-in, they hand you your bed linen + towel and then you need to make up your own bed. Well, I'm capable of doing that, no problem. However, there were two Asian girls staying in the same room with me and for some reason, they didn't have any bed linen at all. I thought that was strange, because they are included in the bed price, you don't need to rent them separately or anything. And as mattresses and pillows and blankets get easily worn out and dirty if people are sleeping there without any bed linen, I really hope that's not a normal custom there!

The hotel website boasts with this mellow, easy going backpacker atmosphere and that's why I chose to book a bed, but unfortunately in reality, the hotel doesn't quite live up to it. The reception and bar staff were reasonably helpful, but certainly not in that relaxed and friendly manner you would expect to find in a backpacker hotel/hostel. And also, there's a 50 ringgit deposit for the room keycard, I understand some deposit, but 50 ringgit??

Anyhow, on the good side, the hotel is reasonably priced, I mean the Pods are cheap, and reasonably clean and with a reasonably good location (with the Monorail), so it's not all bad. It just has the potential to be way better that it currently is.

Room Tip: It's by a heavily trafficked road, so if you can, try to get a room from the opposite side of th...
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  • Stayed: January 2014, traveled solo
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Thank Losviages
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gridnine o, General Manager at Grid 9 Hotel, responded to this reviewResponded January 13, 2014

Dear Losviages,

Thank your for choosing Grid 9 hotel as your preferred accommodation during your recent visit to Kuala Lumpur, Malaysia. The Super Pods that you booked is definitely larger compare to the Single Pods, in term of the size and space. In addition, we have also noted your comments about cracking line on the wall and services. Please accept our sincere apologies for any inconvenience may have caused you.
On a positive side, we would like to thank you for your comments about the cleanliness of the hotel. Our housekeepers will be very happy to see your comments as they are working very hard every day to maintain the highest standard possible. Have a great day ahead!

Owen Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 - 378 of 683 reviews

Reviewed January 7, 2014

Great place, great location..it's a wonderful place, clean, with very good location..the monorail station it's outside the hotel..turn left, walk 25 meters, go up the stairs, and you are there..the beds are super cosy..they are private, new, and very comfortable..the staff is polite, and kind..
You can have breakfast there, for a very good price too..for backpackers is a heaven.. The wifi is excellent.
If I will go back to KL, I will stay here again..

  • Stayed: November 2013, traveled as a couple
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Thank Radu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gridnine o, General Manager at Grid 9 Hotel, responded to this reviewResponded January 13, 2014

Dear Radu A,

Thank you for taking time to share your experience with us on Tripadvisor. We are glad that you have thoroughly enjoyed the stay with us! We look forward to welcome you again for another memorable experience at Grid 9 Hotel.

Owen Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

Stayed in Grid 9 for 3 nights. I highly recommend this nice hotel to first time visitor. The rooms are really clean with comfortable bed. The location is really good. U can easily access anywhere easily. The service crew is very friendly and will try their best to sort out any request. Will definitely be back.

  • Stayed: January 2014
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1  Thank lynnnss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gridnine o, General Manager at Grid 9 Hotel, responded to this reviewResponded January 13, 2014

Dear Lynns,

It was our pleasure to have you as our guest and we are glad to hear that you have enjoyed your stay at Grid 9 Hotel. Taking your positive feedback on board, we will continuously seek for improvement on our current experience.

Owen Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

I get the concept behind the hotel and on first impressions it looks spot on. The small rooms are designed to sleep in not socialise and that's fine as the lounge and cafe makeup for this.

But this is where our room failed. A corner family room with two windows with multiple ac units mounted directly outside which was hot, had a failing AC, short beds ( I'm 5'10" and my feet hung off the bed) and terrible water pressure in the shower. The hot water pump is a joke and failed on the fourth shower even after reset. We had cold showers the morning we had to leave early. The 3rd floor room was also noisy from the traffic below and the curtains did not block out the ambient light from the city.
I had virtually no sleep as a result and whilst my wife and son fared better they also struggled to sleep. And that's the point - the sleep experience for us was terrible. However another couple travelling with us in a non window room had no issues except again with that joke of a hot water system.
We did mention the hot water problem on leaving but not sure that the message got through.

  • Stayed: January 2014, traveled with family
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5  Thank swamprat96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gridnine o, General Manager at Grid 9 Hotel, responded to this reviewResponded January 13, 2014

Dear Swamprat96,

Thank you for taking time to share your experiences with us. Our rooms were designed to be compact yet comfortable, providing the necessities required for our guests while keeping it an affordable price. With regards to the water heater, we have taken note on it and will definitely forward your comment to our supplier for their immediate action. Please accept our sincere apologies for the inconvenience caused. We sincerely hope to have the pleasure of welcoming you back to Grid 9 Hotel to replace the negative experience with a more positive one!

Owen Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

Very basic budget hotel that lacks in a lot of departments. I like to think of it as a work in progress hotel management. Positives: less than 200m from monorail station, handicap accessible, food/beverage option available street level cafe at mealtimes, good security, young and hip. Negatives: noisy guests, room smells moldy from air conditioning unit, small rooms, housekeeping not diligent, need extra key for power sockets if you want to charge electronics.

Room Tip: Ask for second key to put in power socket. That way, you can keep rooms chilled and electronics char...
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  • Stayed: December 2013, traveled with family
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Thank KKua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gridnine o, General Manager at Grid 9 Hotel, responded to this reviewResponded January 13, 2014

Dear KKua,

Thank you for sharing your experiences with us on Tripadvisor. Our hotel is indeed strategically located in downtown Kuala Lumpur with a stone’s throw away from monorail. Pertaining to your comment about the air condition unit, we have just recently engaged our supplier to service all the units. This service will take place regularly to ensure it’s in tip top condition. Once again, we would like to thank you for your invaluable comment. Have a great day ahead!

Owen Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Spent 5 nights in Kuala Lumpur and decided to stay at the Grid 9 based on reading the reviews on tripadvisor.com.au. As others have mentioned one of the most appealing aspects to this hotel is the extremely close walking distance to the MRT making it very easy to get around to the major attractions of KL. Besides the location being excellent its is only a five minute walk to Petaling Street night markets and restaurants and also a 7/11 if you need some necessities.

The room I booked was the Broski although small in size was extremely clean and substantially quiet even though facing a major road. The toilets were of an excellent quality and extremely clean which is something that I always observe closely during my stays at hotels. The only gripe I had was the shower jet pack which took me a few minutes to get used to having never ever seen or used one before.

As for the faciliites on offer at the hotel the lounge was a cool place to relax and chill with pool table and free access to Wi-Fi. Didn't get a chance to try the restaurant/bar at the bottom though and most of the times looked empty. Overall I had a pleasant stay at the Grid 9 and continue to recommend the place to anyone I know looking for accommodation in KL while on a budget.

  • Stayed: November 2013, traveled with friends
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2  Thank Desmond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gridnine o, General Manager at Grid 9 Hotel, responded to this reviewResponded January 2, 2014

Dear Desmond M,

Thank you for choosing Grid 9 hotel as your preferred accommodation during your recent visit to Kuala Lumpur. We are glad that you have thoroughly enjoyed the stay with us. We look forward to welcoming you again for another memorable hotel experience at Grid 9 hotel.

Owen Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2013

I booked through booking.com. Check in and check out were easy and fast. Room was comfortable, not spacious but just enough space for two travelers. Bathroom is modern and clean. My room windows were facing the main street but it was relatively sound proof. Location wise, Grid 9 is just steps away from Maharajalela monorail station and taxi passes by all the time. But on the downside the wifi was not reliable and the water heater made quite an unpleasant noise.

  • Stayed: December 2013, traveled with family
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Thank Miranti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gridnine o, General Manager at Grid 9 Hotel, responded to this reviewResponded December 27, 2013

Dear Miranti G,

Thank you for sharing your experiences with us. We are glad to hear that you had a pleasant stay with us. Your positive comments about the efficiency of check-in/out and room cleanliness will be conveyed to our staffs and am sure they will be very happy to hear that. Pertaining to the internet disruption, our supplier, UniFI, were carrying some maintenance works and has also affected various areas such as Kuala Lumpur, Selangor, Putrajaya..etc

Please accept our sincere apologies for any inconvenience may have caused you.

Owen Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grid 9 Hotel

Address: No. 9 Jalan Maharajalela, Kuala Lumpur 50150, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #74 of 353 Hotels in Kuala Lumpur
Price Range: $13 - $29 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grid 9 Hotel 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
We built Grid 9 with a vision to create a social experience unlike any other hotel. Inspired by the design of a grid, we want the paths of our guests to intersect, forming a network of globetrotters around the world. More than just a hotel or a flashpacker, we are a hybrid of both. From our pods to our rooms, from our lounge to our gastropub, the Grid 9 experience is what differentiates us from the pack.Located in the heart of KL, we are a 10 minute walk to Chinatown and right next to the Jalan Maharajalela monorail station.P.S. The wifi is free =) ... more   less 
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