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“Hot lights, warm service”

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Aloft Kuala Lumpur Sentral
Ranked #15 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Cuneo, Italy
Level Contributor
155 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
“Hot lights, warm service”
5 of 5 bubbles Reviewed April 2, 2014

You would think it’s the kind of hotel that young and hipsters choose. Rock music in the elevator. Bright, colourful, sharp lights. Abstract art on the hallway walls. A nice, original room, with a creative space distribution, yet totally comfortable. Free wireless? Even no need to mention, it’s a given in a fashionable place like this. Very modern (and just recently opened), literally one step away from the central train station. It makes the airport transfer so convenient, by using the KLIA Express, which beats any taxi for speed and price.

I also tried the buffet one evening. Not a wide selection, but still acceptable. The staff, all cool young kids, are pleasant and friendly, though always respectful. I left the table satisfied by the excellent service.

This place is an alternative choice to the classic, traditional hotels which, at the end, are all alike. Entertaining is perhaps the word that best describes this Aloft Hotel. But with a level of care that has nothing to envy to many five-star hotels. Without the bill of a five-star hotel.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Homing_Pigeon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, April 3, 2014
Hi Homing_Pigeon1,

Thanks for your “Hot lights, warm service” review of aloft kuala lumpur sentral.

Aloft is different by design and its great to read that you like our modern jet set style.

The hotel talent work hard to delight & deliver and it looks like they have done so on this occasion.

Give us a-buzz on your next visit so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,980 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
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English first
Jakarta, Indonesia
1 review
5 of 5 bubbles Reviewed April 2, 2014

Me and my friend are having a good holiday with the sincere services from all staff and facilities that you offer such as very elegant roof top bar, beautiful roof top pool n huge room with a pink sofa balloon. For me personally want to say thank you for surprising me with a compliment birthday cake in the room. It made our holiday memorable and fantastic. Furthermore, aloft hotel location is very strategic. Just opposite KL Sentral train station. Once again, thank you to all staff aloft hotel. Especially for two Indian lady who help me during check out ( one in reception counter and the other one help my deposit return ). Your smile what is call hospitality. Please send my best regard to them. I" ll be back very very soon for sure.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Santa_kay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, April 3, 2014
Hi Santa_Kay,

Thanks for your “Memorable” review of aloft kuala lumpur sentral.

I was very happy to read that the hotel talent were able to delight & deliver. Great to see that we were able to make your BIG day memorable.

Good to see you enjoyed the Mai Bar and Splash rooftop pool. Give us a-buzz on your next visit to the heart of KL Sentral so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angles, France
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

We thought Aloft was great. Right by the Sentral station and bus station. The rooftop pool is very nice for an early morning dip but I could see it would be too small for a serious swimmer. The staff are excellent and they looked after our baggage when we had checked out and were waiting for an evening flight. The breakfast was very good but you need to get a breakfast included deal as it is expensive otherwise. Beware - the laundry charges are steep.

Room Tip: Try to get a room on one of the middle floors. Rooms just below the pool and bar can be noisy at the...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, April 3, 2014
Hi Jill W,

Thanks for your “New hotel in convenient location. Roof top pool is great if you get up early.” review of aloft kuala lumpur sentral.

The hotel talent work hard to delight & deliver and its great to read it when they do so. I have read your comments about the breakfast & laundry pricing and we review this to ensure we remain competitive with what is available in the market.

Give us a-buzz on your next visit so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

"Wow" was what first came to my mind when we checked in at this amazing hotel. From the initial check in to our check out the following day, not one aspect of this new, trendy hotel disappointed any of us. (our 2 teenage daughters loved it). I can honestly say, i have never met a more accommodating, helpful group of staff. The rooftop pool was a highlight & the only down side of our stay was that we only stayed one night on our way home and didn't get to try the many amazing features on offer. The location is excellent, right near KL Sentral but no noise to be heard whatsoever. I am more than happy to recommend Aloft & if we get back to KL, we have already decided this will be the place to stay !

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nooniez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, April 2, 2014
Hi Nooniez,

Thanks for your “Surpassed our expectations !!” review of aloft kuala lumpur sentral.

I was happy to read that the hotel talent were able to delight & deliver. Aloft is different by design and its great to see you loved our jet set style and particularly liked our Splash rooftop pool.

Give us a-buzz when you plan your next KL stay-cation so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed April 1, 2014

Its location is good since it is located just outside the Central Train station.
The rooms are too small. The staff were professional and very helpful. The breakfast was average but expensive, around $22. The bar on the top is a nice and relaxing place in the evening. The swimming pool on top is too small. Also I liked its location because of 2 Starbucks across street one is inside the Central station along with Subway, Burger King and Mcdonald's.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichaelHilal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, April 2, 2014
Hi MikeHelal,

Thanks for your review of aloft kuala lumpur sentral.

It was good to read that the hotel talent were able to delight & deliver.

I have read your comments about the room size and our room is loft rooms are 32 sq meters, for your next visit you might want to check out either our Breezy Suite or Sweet Suite which have additional space.

Give us a-buzz on your next visit to the heart of KL Sentral so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

The hotel is located right next to the KL sentral train station. It takes approximately 28mins for the express train from KLIA non-stop, and less than 5 min walk to the hotel. It is also convenient to get to town or anywhere for food & shopping because there's the LRT and the KTM commuter trains to get you around. There are no malls around but at least you do get fast food like Burger King & McDonald's at the station. If you take a cab, it'll be longer about 40 odd minutes.

The staff are very friendly and helpful. It feels more like a business hotel as compared to Hilton and Le Meridien which sit across the street. The check-in and out is quite fast and efficient.

The room is relatively large for even a couple with a huge king size bed. There's a separate walk-in bathroom area. The only pity was probably no bath tub to enjoy my one week stay. But that would probably kill the spacious bathroom space. The room is clean and housekeeping did a good job. But I did noticed that the air-conditioner could be quite noisy especially when it gets into the night. And if somebody upstairs takes a shower, I could hear as if a washer is running from my bathroom. Quite disturbing. The walls are pretty thin too. So you get a connecting room, you might be able to hear the conversation next door. I didn't get much view since I stayed on level seven but I guess nothing much to see since it's buildings all round.

The infinity pool is located at the roof and you can see the KLCC esp. at night when the lights lit up. It's a comfortable sized pool and very relaxing.

The food isn't that bad except the variety could be improved but at least, there's different dishes everyday else I would probably be on diet for the entire week.

The price is pretty reasonable and I'll definitely consider it again when I visit KL in the future.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emijose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, April 2, 2014
Hi emijose,

Thanks for your “Good stay with convenient location.” review of aloft kuala lumpur sentral.

Great to see that you liked our location at the heart of KL's transport hub.

Good to read that the hotel talent were able to delight & deliver an A+ experience.

Give us a-buzz on your next visit so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean, New Jersey
1 review
5 of 5 bubbles Reviewed April 1, 2014

Clean, nice and friendly hotel. Nice size room and modern bathroom.
Infinity pool on the roof. I am a gold SPG member and was treated well.
Close to KL Sentral - the gateway to everything.
No doubt that I will stay there again.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EternalTourist101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftKL, General Manager at Aloft Kuala Lumpur Sentral, responded to this review, April 1, 2014
Hi EternalTourist101,

Thanks for your “Great hotel right near KL Sentral station” review of aloft kuala lumpur sentral.

I was happy to read that the hotel talent were able to delight & deliver.

Give us a-buzz on your next visit to the heart of KL Sentral so that we can continue to a-muse you.

Live.Life.Aloft,

Paolo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Kuala Lumpur Sentral

Property: Aloft Kuala Lumpur Sentral
Address: No 5, Jalan Stesen Sentral | Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 340 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aloft Kuala Lumpur Sentral 4*
Number of rooms: 482
Official Description (provided by the hotel):
A new destination sensation in travel arrives in KL Sentral with an urban-influenced design concept. Aloft KL Sentral is a refreshing alternative on the KL hotel scene offering spacious, loft-like rooms with high ceilings and a savvy environment. The perfect getaway to the city, Aloft KL Sentral is only 28 minutes away from the KL International Airport and connected to the main KL transportation hub such as the KLIA Express, KL Monorail, KL North – South Commuter and the Light Rail Transit. ... more   less 
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