Stayed for one night as stopover for transit as it is close to KL Sentral. Wrote an email to inform Front Desk that we will arrive late and seperately with my partner and upon arrival , I reconfirmed with the front desk staff on the arrangement and was told no remarks on it. So I rearrange again and told him that my partner will arrive late bout 1am and provided them the name. Again at 1.15am I got a call from a lady from front desk to verify that my partner is downstairs and to confirm to issue another key. I was quite upset and tired after a long day and needed rest to catch a flight on the next day.
We didn't manage to utilize the hotel facilities but I manage to stop by Mai Bar and it was a great place to hang out with a nice view from the high floor and open space.
Upon check out, we encountered some issues with the staff overcharged our card and there isn't any apology offered by the staff. Telling myself that they are still newly operated and just leave the hotel to catch my flight. I will return again to this hotel but the staff at the front office do need more training. More
- Free Wifi
- Free Parking