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ibis Styles Kuala Lumpur Fraser Business Park
Ranked #62 of 346 Hotels in Kuala Lumpur
Reviewed April 5, 2014 via mobile

As always good value with free breakfast. Staff good. Typical ibis experiance. Near station and taxi is cheap into town. Would not do a long stay and no pool. Overall good value suits a short stay. A little hard to find and takes 45 minutes from airport by taxi.

Stayed: March 2014, traveled with friends
Thank sirhc1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded April 10, 2014

Dear sirhc1970,

Thank you for sharing your comments, I am pleased that you had a good stay and I hope you will visit us again next time you fly from Sunshine Coast.

Sincerely,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,122)
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570 - 576 of 1,122 reviews

Reviewed April 5, 2014

The room was cozy, clean with sufficient space. The bed was convenient. The staff was friendly and helpful. The LRT station is accessible. The daily breakfast buffet is always the same although tasty and fresh

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank icha3310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded April 10, 2014

Dear icha3310,

Thank you for your comments. We are glad to note that you had a good stay with us.

We look forward to welcoming you back to Ibis Styles KL Fraser Business Park!
Sincerely,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

The hotel location is excellent in terms of connectivity. Chan Sao Lin (LRT) station is just at walkable distance and you can come back to hotel using local/metro trains from any point of Kuala Lumpur till 11:30 PM. So you don't need to bother about getting cheated by taxi drivers. Also the rooms were neat and tidy but if is good only if you are there with your spouse because the bathroom door is made of glass & there is nothing to lock the bathroom door. Staying in rooms with family member's other than spouse is not suitable. Complimentry Continental Breakfast is very good & u can eat this till 10:30 AM. The hotel have free shuttle service to KLCC Surya twice a day but make the booking in 2 hrs. advance and make sure your room no. is written by receiptionist on the booking sheet else you might be denied to board the free shuttle bus. But this free shuttle is only available to go to city center while coming back you have to come at your own.
Do not expect any support from hotel staff in terms of guidance to explore Kuala Lumpur infact they do not have city map also. you have to manage everything at your own using internet. But this hotel is worth to money and the location of hotel saves a lot of money in transportation. I have not used any taxi during my entire stay in Kualalumpur. All local transportation was done using local / metro trains through Chan Sao Lin station

Room Tip: Book the hotel directly through Ibis website because they give preference on room location to the gu...
  • Stayed: March 2014, traveled as a couple
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Thank VikramRoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded April 4, 2014

Dear VikramRoy1980,

Thank you for your review on your recent stay with us.

We have taken good note on your comment regarding the bathroom door lock. The Management is constantly looking into areas of improvements in the best of our efforts. Our upgrading programme is in the pipeline; assuring you of our best attention and service at all times.

I will ensure the Front Office Manager to highlight your review in his daily briefing and ensuring the front liners to have a good knowledge about places of interests in Kuala Lumpur. We have also placed few brochures racks at the lobby to put various maps and a more detailed city infos that are very informative and useful for the tourists.

We thank you very much for your patronage and look forward to having you back with us.

Sincerely,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Formula 1 season and I'm back again @ Ibis Styles Fraser Park. Sadly the shopping centre shops annex to the hotel is still "scarcely" occupied...so it is not really "operationally ready" yet. So if you need to do your shopping you just had to go somewhere else. But basically there is still two 7 eleven stores just nearby & a mini mart where you can get your daily essentials such as light snacks, ice cream, SIM cards for hand phones, toiletries etc...

Still the best options of getting around to & fro from the hotel is the LRT @ Chan Sow Lin...and it is cheaper... to be frank taxis are available in this area but sometimes those cab drivers around this area are choosy & they preferred to go by a flat rate of between RM15 –RM25 depending on the destination within the city. But be rest assured too that there are still some taxi drivers who are honest in earning their decent livelihood.

Staff friendliness is still at its best with Nakesh, who check me in as being one of them. And the rooms are still okay with their fair share of amenities. But get prepared to be “culture shock” by the PRC people as they are the biggest group of people there & they are noisy and rude without any consideration for other people’s peaceful & comfortable stay at Ibis Styles Fraser Park.

  • Stayed: March 2014, traveled solo
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1  Thank hjsulaiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded April 4, 2014

Dear hjsulaiman,

Thank for returning to stay with us recently and taking your time to write a review on Tripadvisor.

We are still positioning our hotel strategically to have a fine balance of clientele mix. At times, it is difficult to arrange the flow but rest assured, we are fine tuning and confident that we will be able to provide an optimum service for a 500 rooms property. I hope you will support us during this period of gestation.

We have taken good note on all the matters you raised in your review and rest assured that the team and I will review your comments and will do our best to improve on those points. Your positive feedback on the service by our team is most gratifying and will be shared with the entire Hotel as a motivation to exceed our guest expectation.

I do hope that we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of assistance at any time.

Sincerely,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Was in KLU for a business visit and had randomly booked this hotel as I prefer budget hotels by accor group. Stayed for 2 nights.

About Room:

I was not expecting a big room but it was really small, the bathroom was like an extension of room.The tiny bathroom was really an issue for me, otherwise room was very tidy and clean and beds and linen were pretty nice. Even though it was a pretty small room, it had some working space which was pretty comfortable.

Wifi:

Even though the hotel has free wifi, speed sucked a lot

Breakfast:

Very standard but decent breakfast for a budget hotel


Location:

Quite all right, not very far from city center, but nothing great in walking perimeter. Taxi availability is nice and finding one is never a problem anytime of the day or night.


BIGGEST LET DOWN:

I had requested for an early checkin as I took early morning flight. Usual checkin time is at 2 pm and we arrived around 11: 30 AM. Hotel apparently has the policy to charge 100 Ringets for such early checkins which to me was quite bizarre and never experienced such issues in any Accor hotel before.

Staffs:

Staffs are very friendly and helpful. I had 4:00 AM check out and they had arranged a take away breakfast which was very thoughtful of them. The breakfast was excellent.

  • Stayed: March 2014, traveled on business
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Thank agarwaals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded April 4, 2014

Dear agarwalsaket,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to tell us about your experience here with us.

Upon any guests’ arrival, our Front Office staff will usually give you options to either wait or check-in immediately. Standard check-in time for the hotel is 2pm local time. To guarantee an early check-in, normal practice of every hotel is to reserve your room for the night prior to your arrival. But if you do not wish to book an additional night, you can request an early check-in. If a room is available for early check-in, a fee of MYR100 will apply. I am sorry to know that this was not communicated when the reservation was made.

I hope the above explanation is clear and I thank you so much for your patronage and feedback. Your points are well noted and will be shared with everyone.

We hope to see you again soon!
Sincerely,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank MrKarim D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded March 31, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 29, 2014

Booked a City View room at this property for a night's stay. Vibrant, modern and clean room. Great value as the rate paid was affordable with average breakfast included and 3x LCAH points. Looks like a busy hotel even in the wee hours as they took quite some time to check me in. Moreover, it took many calls for the operator to finally answer my phone call, as I requested for assistance to fix my in-room safe. Unfortunately, it wasn't fulfilled as promised to assist, as no-one turned up.

  • Stayed: March 2014, traveled with family
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1  Thank Daolong2039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded March 31, 2014

Dear Daolong2039,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us and our valued forum members.

I would like to apologise for the shortfall in the quality of service you received. We do not compromise with quality and comfort for our valued guests and I am sorry that on this occasion we have failed to meet your expectation.

Once again, thank you for your constructive feedback. I will surely take up with my team which is young, new and eager to learn from mistakes and shortfalls.

We look forward to having you back with us and hopefully have a much better experience on your next visit!

Sincerely,

Jagdish Pantlia
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Styles Kuala Lumpur Fraser Business Park

Address: Kompleks Metro Pudu (Metro Mall) 1,Jalan Jalan Metro Pudu 2, Kuala Lumpur 55200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 346 Hotels in Kuala Lumpur
Price Range: $32 - $44 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Styles Kuala Lumpur Fraser Business Park 3*
Number of rooms: 500
Official Description (provided by the hotel):
The modern ibis Styles Kuala Lumpur Fraser Business Park is just 5 mins away from the vibrant Kuala Lumpur business and entertainment hub and 45 mins away from the KL International Airport. Located at the junction of Jalan Tun Razak and Jalan Loke Yew, the hotel is within 500m walking distance to Chan Sow Lin LRT Station via a shaded interlink bridge connected to the hotel's building. As an added value, the hotel provides FREE daily shuttle service to Suria KLCC & Pavilion Shopping Mall. The hotel offers 500 spacious rooms with day beds, sTREATs Restaurant serving Asian Modern cuisine, sTREATs Bar, interactive corner, kid's corner and gym. The guestrooms are well-equipped with 32-inch LCD TV, Wi-FI, safety deposit box, iPhone dock, working desk & chair, coffee & tea facilities, fridge, kettle, basic toiletries, hairdryer and international standard ibis Styles amenities. ... more   less 
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