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“Great family stay value for money”

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ibis Styles Kuala Lumpur Fraser Business Park
Ranked #62 of 347 Hotels in Kuala Lumpur
Reviewed July 13, 2013

Superb room for 4 in a family to stay comfortably- 2 big kids of 175 cms & 140 cms
Budget hotel with breakfast included(less Indian meal but regular breads available)
Quiet location within just 3 stops (8 mins) of KL Sentral- centre of city where all the buses/trains connect to all the land areas within KL & all other places in Malayasia/Singapore/etc
Metro Train Station attached in 2nd floor of the hotel building- one has to cross the new mall area which is getting occupied now to get into the train station.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Sriram68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded July 30, 2013

Dear Sriram68,

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us.

We appreciate you sharing your concern and positive feedback. We look forward to welcoming you back again to ibis Styles Kuala Lumpur Fraser Business Park next time you are in Kuala Lumpur.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

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770 - 776 of 1,137 reviews

Reviewed July 12, 2013

value for money - not in tourist area but conveniently connected. Neighbourhood is a bit dodgy but you don't care as got internal connection to MRT and nice cofee shop next door. Hotel itself is new so nicely kept. Gives you what you expect from Ibis plus bit more....sofa bed for a kid, spacious rooms (for IBIS standards). Breakfast was sad but included in our package. All in all no complaints and had free wifi as well.

Room Tip: avoid rooms that have full view blocked by another building. Other side gives mountain view - worth...
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  • Stayed: July 2013, traveled with family
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Thank VPS12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded July 30, 2013

Dear VPS123,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback on TripAdvisor.

We are pleased to know that you enjoyed your stay with us and particularly value our facilities. We would like to thank you for choosing our Hotel and for sharing your appreciation with us.

Your feedback relating the breakfast has been taken on board and shared with our Food & Beverage team so that we can improve. We are pleased to share that our new Head Chef has joined us now and we look forward to his positive impact on our food.

We thank you very much for your patronage and look forward to having you back with us.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

This hotel located near metro station and easy to travel any where in city. Where as the metro trains make noice and it is clear disturbance and discomfort during night. Also need to improve the break fast in terms of varieties to suit all category of the people from all around the world.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank tvr235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded July 30, 2013

Dear tvr235,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us and our valued forum members.

Indeed, our hotel is strategically situated adjacent to Chan Sow Lin LRT station via an interlink bridge from the hotel; within 150 metre from the hotel. Therefore, it is convenient for guests/travellers to get around the town by public transport.

With regard to your comment on the noise from train, please request to upgrade your room for a better view and away from the train track next time when you are here. We apologise if this has caused you any inconvenience.

We do serve from European to Asian breakfast varieties daily, and we apologise that the food was not up to your expectation. I have passed your comments on to our Food & Beverage team so that we can improve.

We appreciate you sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

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Reviewed July 12, 2013

Situated near the heart of Kuala Lumpur City, this modern hotel with funky colours theme really is rather refreshing. Seem newly completed, the hotel was amidst some other unoccupied shopping/office buildings. Decorated in bright Green & orange, we were greeted by not your usual chandelier decked out lobby nor your front desk suited personnel. The ambience was casual and friendly. Ever ready with a smile front desk staff will check you in as efficient as possible.

Room was a reasonable size, but it was mostly taken up by the 2 big comfortable & cozy looking beds. Next to our window there was a lounge couch overlooking the pool, but otherwise the view was another building annexed to the hotel. Directly facing the beds was the good size ensuite bathroom with "peek-a-boo" see through glass. There was no bath tub but a shower stall, brightly decorated in their bright green theme. Heat & water pressure was good as well as the efficient cooling air-con. The mentioned beds proved to be very comfy with basic amenities like a working table, plenty of lighting and a very novel alarm clock with speakers that is iPhone compatible for playing your music and charging at the same time. Small gesture but greatly appreciated.

The stay was pleasant enough with close proximity to the MRT and some local food stores and restaurants. Which bring us to the in house restaurant which is sadly out of syn with the rest of the hotel. Food was tasteless and worst was morning breakfast that left most diners hungry (& angry) as food replenishment was rather slow and the spread was nothing to shout about.

Upside, we give thumbs up for ambience and comfort for the rooms. Staff was friendly and quite helpful. Location is good, though for the not familiar it can a little hard to find. Situated in a office area that is mostly vacant can be uncomfortable for some Downside, restaurant badly needs rethinking and there was NO provision for car park. Parking your vehicle will cost you extra. Day time parking was hourly rated @ RM2.50 while overnight after 6pm was a flat fee of RM5.00. Basement parking bays were plentiful but eerily quiet & vacant due to the unoccupied annexed office building that echoes with each closing of the car doors and heels clicking in the distance with every step you take.

  • Stayed: April 2013, traveled on business
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Thank GerardLaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded July 30, 2013

Dear GerardLaw,

Thank you for taking your time to write us your experience during your stay with ibis Styles Kuala Lumpur Fraser Business Park.

I was pleased to read from your review that you enjoyed your stay. Your positive feedback on the service by our team is most gratifying and will be shared with the entire Hotel as a motivation to exceed our guest expectation.

I am however sorry that you were inconvenienced with the buffet breakfast and your feedback has been taken on board. I have shared this issue with our Food & Beverage team and we apologise that the food was not replenished immediately and we will be discussing on how to improve food selection in buffet breakfast.

With regard to your comment on the parking lot and fee, based on the information provided by its management (the Hotel does not own parking lots), the parking rates per entry from 6pm to 7am is MYR2; first 2 hours is MYR2 and MYR1 is chargeable for each subsequent hours or part thereof. The Hotel also has a special flat rate of MYR5.00 which can be used for those that leave their car for a longer period.

We look forward to welcoming you back and serving your future lodging needs.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Rebelliciousbabe
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded July 30, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 5, 2013

It's a quite new hotel, not easy to find by taxi but with a convenient walkway to the metro station (chan sow lin). It was very easy to travel within the city from this hotel. Rooms are small, but conveniently arranged. Beds are very comfortable.
Service is not that good, with not caring staff for most of them. However, I would say that the biggest disadvantage is the clientele. A lot of groups of Chinese people checked-in and out every day of our stay there, most of the time very late in the evening or early in the morning and that was creating a lot of noise.
I will not go back to this place because I need a minimum of silence and privacy while in a hotel. According to my colleague in KL, there are many other hotels, much comfortable for the same price.

  • Stayed: July 2013, traveled on business
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1  Thank paris-eric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded July 30, 2013

Dear paris-eric,

Thank you for taking your time to write us your experience during your stay with ibis Styles Kuala Lumpur Fraser Business Park.

Firstly, let me apologise for the poor experience you had during your recent stay. I assure you that we as the Management team are constantly working to improve our valued guests experience and it is only through your feedback that we can achieve this.

With regard to your comment about the staff, matters have been highlighted to the Managers and we will continue our training on customer service.

I completely understand your frustration with the noise level you heard from you room and will surely highlight this matter to our Front Office Department to allocate individual travellers on higher floors away from groups that arrive late in the evening or early in the morning. Please accept my sincere apology.

I thank you for your comments on the room and our strategic location which is a walking distance to the train station. We appreciate you sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Accorhotels.com
3  Thank ehab q
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded July 30, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about ibis Styles Kuala Lumpur Fraser Business Park

Address: Kompleks Metro Pudu (Metro Mall) 1,Jalan Jalan Metro Pudu 2, Kuala Lumpur 55200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 347 Hotels in Kuala Lumpur
Price Range: $30 - $45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Styles Kuala Lumpur Fraser Business Park 3*
Number of rooms: 500
Official Description (provided by the hotel):
The modern ibis Styles Kuala Lumpur Fraser Business Park is just 5 mins away from the vibrant Kuala Lumpur business and entertainment hub and 45 mins away from the KL International Airport. Located at the junction of Jalan Tun Razak and Jalan Loke Yew, the hotel is within 500m walking distance to Chan Sow Lin LRT Station via a shaded interlink bridge connected to the hotel's building. As an added value, the hotel provides FREE daily shuttle service to Suria KLCC & Pavilion Shopping Mall. The hotel offers 500 spacious rooms with day beds, sTREATs Restaurant serving Asian Modern cuisine, sTREATs Bar, interactive corner, kid's corner and gym. The guestrooms are well-equipped with 32-inch LCD TV, Wi-FI, safety deposit box, iPhone dock, working desk & chair, coffee & tea facilities, fridge, kettle, basic toiletries, hairdryer and international standard ibis Styles amenities. ... more   less 
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