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“Value for $$$, good location, clean & nice hotel room”

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ibis Styles Kuala Lumpur Fraser Business Park
Ranked #62 of 350 Hotels in Kuala Lumpur
Reviewed June 22, 2013

Mins walk to Chan Sow Lin LRT. 3 convenient stores nearby. Large shopping mall w just a few stores opened. Room is nice n clean. Hotel breakfast is average. Hotel room washroom has got a translucent door which I find has no privacy n shampoo, body wash, toilet roll n towels provided. The rest of gotta bring/buy ourselves.

  • Stayed: June 2013
    • Value
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Thank Lifesuckz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded July 30, 2013

Dear Lifesuckz,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us on TripAdvisor.

We take note on your comments regarding the half-frosted shower glass. For your information, we have installed a second layer of privacy for Twin rooms. We are also in the process of installing a second layer on two floors of our Queen rooms; for those guests travelling with children and who wish to share the one room.

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us.

We look forward to seeing you back soon and thank you for sharing your experience.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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828 - 834 of 1,171 reviews

Reviewed June 17, 2013

Several hotel staff outside but no welcome or assistance with baggage. Approximately 45 minutes to check in. Only one of two rooms booked were available despite checking in at approximately 1600. Room keys did not work. Many fittings such as door handles on emergency exits not in place. Finishing touches from building process have not been made - tape still on mirrors, paint on window frames, tapre marks on toilets.The hotel lacked atmosphere & the staff seemed inexperienced. Rooms were quite nice but hadn't been cleaned very well - especially the bathroom where previous guests' hairs were still on the floor. The hotel is attached to a multi story shopping centre which is empty with the exception of a couple of small shops - no floor coverings even in place yet. The only good things about the hotel were the beds and one of the bar staff (Rushid) who was excellent. We moved to another hotel despite paying in advance.

  • Stayed: June 2013, traveled with family
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Thank DMAK_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear DMAK_13,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us and our valued forum members.

It is with sincere regret that we note the inconvenience you have encountered during your check in. I have also highlighted your comments on the cleanliness and quality of the room given to you. The Managers are investigating the matters and please rest assured that we are taking the necessary measures to address the problem and prevent future occurrence.

We are pleased to share that the shopping centre we are attached to is starting to slowly open up; a few shops have started operating since 28th May 2013 and there are more tenants signed to move in as advised by its Management. In total, 170 tenants have signed up.

I will certainly convey your kind words of praise to our F&B Supervisor, Mr Rushdi.

We appreciate you sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

TWO THUMBS UP! ibis style KL. . . . the staffs are very accommodating. they even gave us a late check out at 2pm because our flight is 6pm. Lowest Price with free breakfast and GOOD Service. . . . KEEP UP THE GOOD WORK! :)

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Zedana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear TripAdvisor Member,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us and our valued forum members.

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us. Thank you again for sharing you experience and we look forward to welcoming you back and to serving your future lodging needs.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

We stayed here for 4 nights and found it a good for value hotel. Most of the staff were friendly but I found Peter, the day shift supervisor, as someone who goes out of his way to help. He helped me with a problem and although it wasn't resolved, I know he did his best effort to help me and it really meant a lot. The rooms were decent sized and even had a free sofa bed. The bathroom had a semi-see through glass wall though so it would be difficult for friends to be in the same room. Also, housekeeping didn't clean the rooms very well as the shower still had water spots on the floor and we dropped chocolate inside the bedroom floor which was still there during our entire stay. Breakfast had a decent spread although it didn't change. Overall our stay was good.

  • Stayed: June 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank VHotelManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear jvclaudette,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us and our valued forum members.

We take note on your comments regarding the half-frosted shower glass. For your information, we have installed a second layer of privacy for Twin rooms. We are also in the process of installing a second layer on two floors of our Queen rooms; for those guests travelling with children and who wish to share the one room.

We sincerely apologised for the unpleasant experience that you have encountered in your room and your feedback has been conveyed to our Housekeeper and team.

Your feedback relating the breakfast has been taken on board and shared with our Food & Beverage team so that we can improve.

I will certainly convey your kind words of praise to our Duty Manager, Mr Peter.

It was surely a pleasure for us to be at your service and we all look forward to welcoming you again soon to Ibis Styles.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

Friendly and helpful staff, no fuss getting a taxi to the hotel from Berjaya Times SQ at 1 am, about a 15 RM ride. Breakfast ends at 10:30 am, I arrive at 10:35 am, the cool staff on duty at the restaurant said that he understands the needs of a traveller and that sometimes we unable to wake up for breakfast, there were still food left so he gave me about 10 minutes to gather the food and have my breakfast, that was just nice, i finished breakfast and coffee around 11am.
The back door that leads to the 7eleven shops etc. shuts at 10 pm, I have to take the long way around the building from the front entrance to get to the shops after 10pm. It would be good if they could shut the back door maybe at midnight or 1 am instead.





  • Stayed: June 2013, traveled solo
    • Value
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Review collected in partnership with Accorhotels.com
Thank Traveller7131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear Traveller7131,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us and our valued forum members.

For your information, the Management had decided to close the back-door entrance at 10pm for security reason. The guests are advised to use the main entrance after 10pm onwards. We apologise if this caused you any inconvenience.

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us. Thank you again for sharing your experience and we look forward to welcoming you back and to serving your future lodging needs.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

we stayed at the hotel on1-2 June 2013.The hotel is having a plush lobby ,silent lifts,good breakfast in the morning.There is a big Mall which is going to open soon and is connected to the hotel lobby,and the mall is further connected to MRT ,hence easier to travel.We got ourselves checked in and out in a jiffy. The hotel being built on modern lines had one flaw ,that is the toilet,it does not have a bolt or lock and the door is transparent with only tinting in the middle ,this gave a problem for those who feel uncomfortable with thier privacy.The management can put a blind and a simple bolt used in aircrafts to bolt the toilet door. The linen was clean and crisp and room was nicely catered with all the needs .The complimentry breakfast served was good and staff helpful.The hotel is located in quiet surroundings ,but one can go to 7 to11,the same being located at back of the hotel .

Room Tip: All rooms are OK
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  • Stayed: June 2013, traveled with family
    • Value
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Thank skduggal59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear skduggal59,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us and our valued forum members.

We take note on your comments regarding the half-frosted shower glass. For your information, we have installed a second layer of privacy for Twin rooms. We are also in the process of installing a second layer on two floors of our Queen rooms; for those guests travelling with children and who wish to share the one room.

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us. Thank you again for sharing your experience and we look forward to welcoming you back and to serving your future lodging needs.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

I had a great stay here and can't say anything bad about my experience. Rooms though small are clean, tidy and the service was excellent. It's definitely a great location, just down the stairs from Chan Sow Lin LTR station, there's your hotel. The front desk staffs are so polite and welcoming your stay with smile. The bed is so comfortable that I fell asleep easily. Free WIFI within room makes it wonderful with a budget hotel. Oh, I must tell that this hotel has very honest staffs. When I checked out from this hotel around 3pm, accidentally I left my mobile phone (white Samsung Galaxy S3) in the hotel lobby couch. I was on the way to KL Central when I had found that I my mobile phone was not with me. So I went back to the hotel immediately to check & ask whether somebody had found mine. Apparently one of hotel security officers found it & asked the Front Office Department to keep it. I was so happy that I got my mobile phone back.

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Accorhotels.com
3  Thank Denny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear Denny L,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us and our valued forum members.

Given the very nature of the hotel business, the hours are long and demanding. Day or night, the service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognises our staff’s efforts, and takes the time to write and share their experience with us.

Your positive feedback on the service by our team is most gratifying and will be shared with the entire Hotel as a motivation to exceed our guest expectation. We look forward to welcoming you back and serving your future lodging needs.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Styles Kuala Lumpur Fraser Business Park

Address: Kompleks Metro Pudu (Metro Mall) 1,Jalan Jalan Metro Pudu 2, Kuala Lumpur 55200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 350 Hotels in Kuala Lumpur
Price Range: $33 - $46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Styles Kuala Lumpur Fraser Business Park 3*
Number of rooms: 500
Official Description (provided by the hotel):
The modern ibis Styles Kuala Lumpur Fraser Business Park is just 5 mins away from the vibrant Kuala Lumpur business and entertainment hub and 45 mins away from the KL International Airport. Located at the junction of Jalan Tun Razak and Jalan Loke Yew, the hotel is within 500m walking distance to Chan Sow Lin LRT Station via a shaded interlink bridge connected to the hotel's building. As an added value, the hotel provides FREE daily shuttle service to Suria KLCC & Pavilion Shopping Mall. The hotel offers 500 spacious rooms with day beds, sTREATs Restaurant serving Asian Modern cuisine, sTREATs Bar, interactive corner, kid's corner and gym. The guestrooms are well-equipped with 32-inch LCD TV, Wi-FI, safety deposit box, iPhone dock, working desk & chair, coffee & tea facilities, fridge, kettle, basic toiletries, hairdryer and international standard ibis Styles amenities. ... more   less 
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