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ibis Styles Kuala Lumpur Fraser Business Park
Ranked #62 of 346 Hotels in Kuala Lumpur
Reviewed May 8, 2013

The location of the hotel is in the heart of the city. However the hotel is quite difficult to find if you drive. The room is clean and tidy.

I will visit this hotel again. Please keep it up the room cleanliness and customer service.

  • Stayed: May 2013, traveled on business
    • Value
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Review collected in partnership with Accorhotels.com
Thank Atlantis1920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear Atlantis 1920,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us.

Our hotel is strategically situated adjacent to Chan Sow Lin LRT Station via an interlink bridge from the Hotel; within 150 metre from the Hotel. Therefore, it is convenient for guests / travellers to get around the town by public transport.

And if you prefer driving, the most significant landmark nearest to our Hotel is the ‘old F&N building in JalanPudu’. Our Front Office staffs are also contactable should you need assistance for direction.

I will surely take note on your comments regarding the cleanliness of room and customer service to the Head of Department i.e. Housekeeping and Front Office, to ensure that their team receive your positive feedback.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,122)
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824 - 830 of 1,122 reviews

Reviewed May 8, 2013

the room is very new and clean. check-out is very quick. the location is near LRT station so you can go to anywhere easily.you can find the food nearby untill midnight.i like the hotel much.he room is very new and clean. check-out is very quick. the location is near LRT station so you can go to anywhere easily.you can find the food nearby untill midnight.i like the hotel much.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Jiang S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear LUYOUChengdu_China,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us.

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed your stay with us. Thank you again for sharing you experience and we look forward to welcoming you back and to serving your future lodging needs.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

Attracted by it's ad, one may think that it's a stylish hotel with good value. Not the case though. Located in the adjacent office building surrounded by commercial offices that one can imagine it's an average hotel for short business stay. The "style" word can be quite deceiving as one would expect some level of class that comes in the form of the hotel interior or the F&B. But none of these reflect the style/class it tries to potray.

  • Stayed: April 2013, traveled on business
    • Value
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Thank chosuntang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear chosuntang,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to convey your feedback with us.

I was sad to read your disagreement in our Hotel design.

Though please know that we thank you for sharing your concerns regarding your stay at our Hotel and we will continue to enhance our service & product standards.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

Some of Taxi drivers dont know location of this Hotel. That's something embarassing.
Kuala Lumpur just a small city if compare it to Jakarta, and they don't know this hotel's location. Some trash from last customer still left in the hotel room, this is not professional.


  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Julianto L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear TripAdvisor Member,

Thank you for taking your time to write us your experience during your stay with ibis Styles Kuala Lumpur Fraser Business Park.

Regarding our location, the most significant landmark nearest to our Hotel is the old F&N building in JalanPudu and you may want to mention this to the drivers. Also, our Front Office staffs are always contactable should you need assistance for direction.

We sincerely apologised for the unpleasant experience that you have encountered in your room and your feedback has been conveyed to our Housekeeper and team. Currently, our Housekeeping Department is retraining its staffs and Supervisor and I am sorry for what had happened. Please rest assured that we are taking the necessary measure to address the matter and prevent future occurrences.

We appreciate you sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
David Lane
General Manager
Ibis Styles KL Fraser Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Very nice neat hotel. Close to train station. Staff very helpful in reception. Bar staff had difficulty understanding our requests (language barrier) and several items missing from menu/alcohol lists.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Charles5666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear Charles5666,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to tell us about your experience.

We do station few Internship Students in all departments and I am sorry if they have difficulty understanding English language. I will alert this matter to the F&B Manager for him to properly supervise them and to continue our training on customer service.

I take note on your comments regarding the missing items from the menu and necessary action has been taken.

We appreciate you sharing your concern and it is our hope that you will give us the opportunity of welcoming you again in ibis Styles Kuala Lumpur Fraser Business Park.

Sincerely,
David Lane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

The hotel is new, room is spacious and bright. Room rate is very reasonable and with free breakfast and free wifi, it is value for money !!
Negative matter include extremely noisy lobby when there is group check-in and check-out, and transport from hotel to city when there is no taxi around. The wait can be as long as 1 hour. Most probably because the complex is not fully operational.
Suggest hotel to provide free shuttle to city or provide pamphlet showing way to walk to train station for the convenience of hote guests.

  • Stayed: April 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank HKTjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear HKTjen,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to tell us about your experience.

Our hotel is strategically situated adjacent to Chan Sow Lin LRT station via an interlink bridge from the hotel; within 150 metre from the hotel. Therefore, it is convenient for guests/travellers to get around the town by public transport.

We're sorry to know about the unpleasant experience you had with the tour groups in our Hotel. All groups have leaders who should be chaperoning the tourists and we apologize if the crowding and their behaviour had annoyed you. Please rest assured that we are taking the necessary measures to address this issue with the flow into our restaurant. This matter will be highlighted to our Food & Beverage Department to welcome all individual travellers and bring them through our restaurant entrance away from the groups.

We are in the midst of engaging with a company that could provide shuttle service to the guests and I hope this will be finalised very soon. Our Front Office Department is also finalising a City Tour Package and will be placing a brochure stand to put maps and places of interests; soon to be made available at the Lobby.

We appreciate you sharing your concern and it is our hope that you will give us the opportunity of welcoming you again in ibis Styles Kuala Lumpur Fraser Business Park.

Sincerely,
David Lane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013 via mobile

Stayed here for 1night on 27april2013 with my husband. We have no problem with the hotel at all. Everything is excellent. The gym is well equip. Excellent staff. Good breakfast spread. Its worth staying here except that the location is quite far from the city and the empty mall. We would like to highlight about the hotel sign in the mall its quite confusing. We nearly give up in finding the hotel. Maybe the hotel management can improve in that. Hopefully the mall will start operating soon. Overall everything is excellent.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Muhdshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisStylesKLFBP, General Manager at ibis Styles Kuala Lumpur Fraser Business Park, responded to this reviewResponded June 23, 2013

Dear Muhdshah,

Thank you for choosing ibis Styles Kuala Lumpur Fraser Business Park and taking the time to tell us about your experience with us.

Our hotel is strategically situated adjacent to Chan Sow Lin LRT station via an interlink bridge from the hotel; within 150 metre from the hotel. Therefore, it is convenient for guests/travellers to get around the town by public transport.

We thank you for your suggestion to add more signage inside the Mall. This will be further discussed with our Engineering & Security team.

We are much delighted to learn that you had an excellent stay with us and particularly value our hotel. Your positive feedbacks on the service by our team are most gratifying and will be shared with the entire team as a motivation

We thank you very much for your patronage and look forward to having you back with us.

Sincerely,
David Lane
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Styles Kuala Lumpur Fraser Business Park

Address: Kompleks Metro Pudu (Metro Mall) 1,Jalan Jalan Metro Pudu 2, Kuala Lumpur 55200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 346 Hotels in Kuala Lumpur
Price Range: $32 - $44 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Styles Kuala Lumpur Fraser Business Park 3*
Number of rooms: 500
Official Description (provided by the hotel):
The modern ibis Styles Kuala Lumpur Fraser Business Park is just 5 mins away from the vibrant Kuala Lumpur business and entertainment hub and 45 mins away from the KL International Airport. Located at the junction of Jalan Tun Razak and Jalan Loke Yew, the hotel is within 500m walking distance to Chan Sow Lin LRT Station via a shaded interlink bridge connected to the hotel's building. As an added value, the hotel provides FREE daily shuttle service to Suria KLCC & Pavilion Shopping Mall. The hotel offers 500 spacious rooms with day beds, sTREATs Restaurant serving Asian Modern cuisine, sTREATs Bar, interactive corner, kid's corner and gym. The guestrooms are well-equipped with 32-inch LCD TV, Wi-FI, safety deposit box, iPhone dock, working desk & chair, coffee & tea facilities, fridge, kettle, basic toiletries, hairdryer and international standard ibis Styles amenities. ... more   less 
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