Stayed there for a day in December, 2012. It is a very newly opened hotel and is pretty close to the main city, but very few taxi drivers know about it. We had booked 3 rooms for a day. We reached early in the morning and asked if we can get an early check in (I am a gold member of Accor hotel club). The receptionist said yes its available and started preparing the keys and paperwork. Few minutes later another member of their staff came and asked her to wait. She realised that they should be charging for early check in and rudely told us that the rooms are not ready. Surprisingly the room status at a near empty hotel changed in a span of 2 minutes. I do understand that some budget hotels dont allow early check in, but they could have easily handled it in a better way. They made us wait for 1 hour at the reception in the pretext of making the room ready. That too they gave us a single room instead of 3, saying the other 2 rooms are not ready.
It is a conveniently located(next to MRT station) good value for money hotel, but they need to train their staff. I have lived in other Accor hotels, and the service is much much better.
- Official Description (provided by the hotel):
- The modern ibis Styles Kuala Lumpur Fraser Business Park is just 5 mins away from the vibrant Kuala Lumpur business and entertainment hub and 45 mins away from the KL International Airport. Located at the junction of Jalan Tun Razak and Jalan Loke Yew, the hotel is within 500m walking distance to Chan Sow Lin LRT Station via a shaded interlink bridge connected to the hotel's building. As an added value, the hotel provides FREE daily shuttle service to Suria KLCC & Pavilion Shopping Mall. The hotel offers 500 spacious rooms with day beds, sTREATs Restaurant serving Asian Modern cuisine, sTREATs Bar, interactive corner, kid's corner and gym. The guestrooms are well-equipped with 32-inch LCD TV, Wi-FI, safety deposit box, iPhone dock, working desk & chair, coffee & tea facilities, fridge, kettle, basic toiletries, hairdryer and international standard ibis Styles amenities. ... more less
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