Clueless front desk staff - that is the most important impression after the stay. Reasons :
- Unable to retrieve booking made in accorhotels.com website.
- Does not know how to charge credit card, resulting in multiple attempts and finally card blocked by issuing bank.
-Gave wrong room type than the one booked. Had to go back to front desk to rectify. Second room given had faulty door lock. Only successful on 3rd room attempt.
- Does not know how to access hotel from lower ground parking. If you are driving and call them for direction, the instruction given was erroneous. Anyway the surrounding area is still a dump, with poor and misleading signage, blocked access from adjacent works in progress mall.
- lower ground parking is chargable
- very poor wifi signal - practically useless
The only plus point - breakfast reasonably good quality for Ibis Styles and staff attentive
- Official Description (provided by the hotel):
- The modern ibis Styles Kuala Lumpur Fraser Business Park is just 5 mins away from the vibrant Kuala Lumpur business and entertainment hub and 45 mins away from the KL International Airport. Located at the junction of Jalan Tun Razak and Jalan Loke Yew, the hotel is within 500m walking distance to Chan Sow Lin LRT Station via a shaded interlink bridge connected to the hotel's building. As an added value, the hotel provides FREE daily shuttle service to Suria KLCC & Pavilion Shopping Mall. The hotel offers 500 spacious rooms with day beds, sTREATs Restaurant serving Asian Modern cuisine, sTREATs Bar, interactive corner, kid's corner and gym. The guestrooms are well-equipped with 32-inch LCD TV, Wi-FI, safety deposit box, iPhone dock, working desk & chair, coffee & tea facilities, fridge, kettle, basic toiletries, hairdryer and international standard ibis Styles amenities. ... more less
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