It is cheaper to book direct than through an agency more so if you have been before
We arrived in our hire cars with a warm welcome by staff. (two families) Lots of security officers around the building
The excellent 2 bed suite we were given was on the second floor with a view of the pool and not much else but an excellent all the same. When asked for a room higher up the building we were told there were none available.
We went out for dinner and when we returned there was an evil smell. Staff told us immediately that we would be moved and called the porters. Four suites and sometime later on the 19th Floor one was found that didn't have any major defects and had four staff cleaning, checking and fixing some minor things. During this the duty manager was reluctant to move us and thought he could get away with some bleach down the drains. When I asked to see him he went off duty, poor customer service from him. The night duty officer was very good though and personally made sure the suite was in good order and everything was working
We loved the view from the 19th floor. This time we could see the pool across the city and the Petronas Towers. The pool was very good and the staff even came to get the children out when a storm appeared from nowhere
The breakfast was fine but would expect better from a 5 star establishment as we had just stayed a four star resort in Penang and had fantastic breakfasts everyday. They couldn't manage a poached egg for my 4 yr old daughter which was all she wanted.
When Mr Tan the general manger found out about our suite problems he was very gracious and ensured that we were compensated without being asked.
The Petronas Towers are about a ten min walk if you turn right and right again from the front on the residences. If you turn right and then left there is a pink bus which is free and goes in a circular route to Bukit Bintang and other places. There is also another free bus which crosses the route too. It is only ten mins walk to Bukit Bintang though if you turn left out of residences and walk in a straight line 2 blocks and over the skywalk. If you get lost Jalan Tengah is diagonally opposite the standard charter offices on Janal Sultan Ismail
Would definitely stay again, much better than a hotel as the space was huge.
- Official Description (provided by the hotel):
- The E&O Residences Kuala Lumpur consists of 200 exclusive and stylishly appointed units designed to meet the discerning needs of today’s business executives and expatriates. E&O Residences is part of the E&O Group, the company behind the luxury heritage E&O Hotel of Penang, Malaysia. While it is an iconic address that balances the warmth and personal service of a hotel with the space and comfort of an apartment, what truly sets E&O Residences apart from other similar establishments is the immaculate attention to detail and personal care afforded by the E&O’s legendary hospitality. During their stays, guests will enjoy all the comforts and amenities of a home, along with an extensive range of business and recreational facilities. ... more less
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