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Reviewed January 8, 2017

This hotel is very nice to say the least. It is located in KLCC right in the mix of things. The hotel itself was extremely clean and very nice views. The only reason this doesn't get 5 stars is because I booked a room with the view of the Petronas Towers, and when I arrived, I was told that the room was no longer available (how that's possible i dont know). To make up for the switch in room, I was given access to the club, free drinks and food was pretty nice. If you are going to stay in KL this is the best choice.

Room Tip: Best views over facing the twin towers.
  • Stayed: November 2016, traveled solo
    • Location
    • Rooms
    • Service
1  Thank BulbusFinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded January 11, 2017

Good morning BulbusFinger, Thank you very much for the kind words about our hotel. We are pleased to hear that you find the hotel a convenient and comfortable place to stay. We will check what happened there on the Tower View room availability, certainly this can be better managed. Sorry you had been inconvenience at that point. Next time, we will get this right and look forward to welcome you back then. With best wishes, Robert Dallimore, General Manager.

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Reviewed January 8, 2017

As usual Hyatt hotels can maintain the professional and high standers all around the world, KL Hyatt is another distinguished hotel with their services and the kind, caring and supportive staff, it's location connects you to most what you need to do in KL or just closed by within a walking distenance

  • Stayed: January 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 728murada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded January 11, 2017

Dear 728murada, Many thanks for being our guest, your great support to the Hyatt brand is very much appreciated. We look forward to many more opportunities to be of service again in the near future. Kind regards, Robert Dallimore, General Manager.

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Reviewed January 8, 2017

  • Stayed: December 2016, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded January 17, 2017

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Reviewed January 8, 2017

Stayed here 1 year ago with my sister. Good location. Loved the beautiful pool are. You could see the Petronas twin tower from the hotel, so nice. Very nice and luxury room and bathroom. We only stayed one night. Next time we will stay some more nights.

  • Stayed: February 2016, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Pluttan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded January 11, 2017

Dear Pluttan, We greatly appreciate you taking the time to post your kind review of us. It is most positive to read you had a nice albeit brief stay here and hope your next trip will be a lengthier one to fully enjoy the hotel facilities and explore more of this beautiful city. Best regards, Robert Dallimore, General Manager.

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Reviewed January 8, 2017 via mobile

We stayed here for 10 nights in December and another 2 in January, with an 8 day break in Thailand in between. The staff at this hotel are incredible - friendly, welcoming, helpful, thoughtful and kind - in particular Petrina & Sherina at the front desk, and Suleiman in the restaurant. We have stayed at hotels all over the world and this is one of the best, certainly the best in KL (above the Mandarin Oriental and Shangri La).

The room was spacious, bed firm, pillow selection excellent, rain shower amazing, and supplies of bottled water and toiletries were constantly replenished. The location is superb. There's a change of lift banks to get to your room which is a minor inconvenience. Little things make a big difference, eg free wifi which worked well for multiple devices. Some hotels provide free wifi but the signal is weak and they limit it to 2 devices per room. Most people these days have 2-3 devices each! I could go on & on with examples of how the staff mentioned above exceeded our expectations when most hotels merely meet expectations. I cannot recommend this hotel more highly.

Stayed: December 2016, traveled as a couple
1  Thank FarAway77462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this reviewResponded January 11, 2017

Dear Guest, What a lovely review! I am so glad to hear how much you enjoyed your recent stay. Thank you for sharing your experience and I will be sure to pass on your kind words to our wonderful family members particularly Petrina, Sherina and Sulaiman. We are so grateful to have each and every one of them as part of our family. Our associates will continue giving their best and look forward to providing more delightful experiences on your next visit. Best regards, Robert Dallimore, General Manager.

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