This brand new Hyatt is right in the financial centre of KL. The area itself is a little soulless but the stunning views of the Petronas Towers and KLCC Park make up for this. It's also a five-minute walk from KLCC LRT. I really wanted to love this hotel but found that I couldn't quite. Here's why:
Rooms: lots of space, and comfortable, but I couldn't get used to the layout (shower and bath directly behind the bed). Also, the bath was too small.
Club: great views, but service was patchy (and nowhere near as friendly as, say, the Grand Hyatt Bangkok). Also, F&B was average at best (limited selection of red wine and the Bircher Muesli at breakfast was almost inedible).
Pool: great place to relax and have a drink. However, the outdoor changing room wasn't fully-equipped (e.g. no towels, pool shoes or toiletries provided). Also, nowhere to sit down when you're changing.
Check-in: the one part of my stay that was genuinely five-star. The lady who checked me in was friendly, polite and I really did feel 'more than welcome'. Good work.
Details: I am a Platinum member yet didn't even receive any fruit in my room.
- Official Description (provided by the hotel):
- Overlooking the iconic Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel that is strategically located in the heart of Golden Triangle shopping and entertainment district. The hotel is within walking distance to some of the city's premier destinations such as the Suria KLCC Shopping Mall, KLCC Park, Malaysian Philharmonic Orchestra, Pavilion Kuala Lumpur Shopping Centre, Bukit Bintang and many more. Features 412 guestrooms including 42 suites, three vibrant dining options, seven highly versatile meetings and events space, Essa Spa, 24-hour fitness centre and an outdoor freeform swimming pool surrounded with lush greenery. ... more less
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