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“Experience it to judge it....”

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Grand Hyatt Kuala Lumpur
Ranked #3 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed February 13, 2013

Ive frequent kuala lumpur for a short getaway as its just across the causeway and that will cut short my travelling time..and ive always tried to stay at luxury hotels to make my stay worth. ive stayed at a few 5 star hotel in kuala lumpur but i dun have the interest in writing a review for that particular hotels as it was just so-so..but after just one night at grand hyatt kl ive decided that i must write a review for this hotel.
i travelled in the period of chinese new year so u can expect a lot of people to be staying and a chaotic scene at the check in or so but i was surprise that its quite empty..maybe because its new or coz people read bout the bad reviews of the customer service, the construction noise of the hotel as its still incomplete so they decided to play safe and stay in another hotel...
the review im giving is on my stay as a normal guest(meaning my room is the cheapest) and that the hotel is not that crowded and the hotel is completed with construction.

check-in.
i arrived at the hotel around 8am and since the check in time is around 2pm, ive requested beforehand to check in early(which would normally be around 12noon). so i tot maybe i just leave my luggage at the hotel and go search for breakfast and at 12 noon hopefully the room would be vacant and ready for me to check in...but to my surprise the front desk person took the initiative without me asking and check if there is any room ready to check me in early at 8am...ive never check in a hotel this early coz usually they would confirm ask me to wait till 12 noon for the earliest check in even if there is room available...thats seems a good start..
anywaes check in lobby is on the 39th floor the lift at the ground floor only take u to the check in lobby..so get ready for ur ears to be blocked every single time u take the lift but when u reach the lobby..everything seems to be worth it as the view is amazing especially at night with the twin towers and petronas tower clearly visible.
anywaes check in was fast too..maybe coz theres not much people and its 8am..who check in at 8am...

room.
as i mention earlier, i stayed at the cheapest room...but even so its enuf to make my jaw open and i had to walk around with my mouth wide open as i circled around my room to inspect everything.
im very fussy bout toilets everywhere i stay..so the first thing i check is the toilet.they had a seperate room for showering and doing ur business..the good thing is u dun have to wait for the toilet if someone is showering and u have to do ure urgent business but the bad thing is theres no privacy as when theres someone showering, u could literally see them before u enter the toilet for doing business. there are two doors to seperate the bedroom from the toilet, walk in wardrobe and shower place but i dun see it serving any purpose. As the bedroom and the shower room is seperated by just a glass panel, they have this cool feature with when u turn on the switch, it will automatically fog the glass for privacy purpose, but the switch seems to be in and upside down connection(doesnt really makes a diff tho) there is a lot of switches to the lights so it very confusing of which switch is for which light. bathtub was very small..and for a person of height 167, if i lie down flat, the bathtub dun even have space for my leg. there goes my relaxing in the bathtub. for the shower area wise, you have two options to either have a normal shower with water coming from the normal shower head or shower like ure at the waterfall with water coming from the ceiling.
just outside the room ceiling, theres a speaker for the tv for the purpose of hearing the sound of the tv while watching it when u either shower or in the bath tub...but then again..when u even sit at the buth tub, u cant even see the tv as the bed frame cover ur view thru the glass seperator and if ure showering especially with warm water, u could only watch tv for like 5 mins as after that the glass seperator would fog by the vapour of warm water..so actually its really pointlss and dissappointing that i cant watch tv while trying to squeeze my body in the bath tub.
bed was hard but im not that fussy bout beds..so if ure the type of person who can only sleep with king koils or soft bed, then u better drag ur mattress to the hotel. pillow was too soft so i had difficulty in sleeping as my head would sink in at that would be very uncomfortable.
tv was very big i think around 42" or so and u can rotate the tv 90degrees so u can view the tv on ur bed or on the sofa. well as usual the sofa is hard..i think everywhere in the hotel sofa is hard(of course ive tried to sit on it).

Room service.
ive read reviews that their room service is bad and would take a long time and several request to get something..so i tried and ask for a bucket of ice...not even a minute pass and the ice is in my hands...but then again maybe theres not much people requesting for things..(remember the fridge do not have freezer compartment so requesting for ice is the only option.)
room cleaning service is twice a day which made me very surprise coz all the hotels i stayed before only cleaned once per day.

location.
there are two entrance to the hotel. if u go out of the front entrance, u can see a lot of other hotels and buildings.
if u go out of the side entrance, u just walk for 5 sec and ull reach the entrance of klcc convention entrance and to the left of u would be the air-condition bridge to the golden triangle area(pavillion shopping mall) which would take around 10 mins to get there.
if u decide to go to klcc, then just go in the klcc convention and theres an escalator going down to lead u to a tunnel straight to klcc. so its very accessible.
the bad thing is, if ure the type to go for late night movies, late night supper or drinking, the bridge and tunnel closes quite early around 11pm. so if u go beyond that timing, then ull have to either take a cab which some will try to quote ridiculous prices or u could try to keep a look out for metered cab, or u could take a long big round walk back to the hotel which i find it quite dangerous.

food.
i manage to only try their breakfast as it comes in a package with my room.
food selection is not that much but quality wise is much better than some of the the luxury hotels breakfast. The service is really amazing as everywhere u walk all u see are smiles and bright faces..that really make a good start to the day, even the chef are friendly and cheerful. one food to lookout is the poached egg on sourdough bread..a must have..heeee

cleaniness.
well wat can i say...its very clean. for a newly opened hotel the cleaniness should be top notch right..?
so guess u have to wait around a few years to see if the hotel is well maintained or not..

lastly service.
service is really excellence. they are constantly greeting and smiling at u..even when u turn around for a sec and turn back to look at them they would still smile at u and have this look of giving u their attention should u ask for help.
there is a day when i ask one of them for help to take photos of me and the twin tower background, the person even kneel down to get a very good photo of the whole twin tower.
sry that i didnt take an effort to get their names, but if all the staff is that good then it doesnt really matter.
well theres no free wifi and the charge of wifi is very expensive..if im not wrong its rm68 per 24 hrs. but that doesnt really bother me coz u could just get their prepaid card for rm30 with rm5 value and just top it up if the value gets low as u can use unlimited internet for rm5 per day.

conclusion.
well the hotel maybe quite pricey, but from the 1st review till now ive read, they really improved a lot and there seems to be more and more good reviews bout this hotel. even tho this hotel is pricey, with excellent service and all, its worth the money compared to other hotel which cost more but having so-so service and experience. so for those who have not stayed here as they read bad reviews bout this hotel, u got to experience to judge it for urself. and for those who had gone with bad experience, give it another go and see the improvement they made as grand hyatt is globally recognized for being an excellent hotel, they really have lived up to their standard.
overall, there might be some small issues for improvement, but satisfaction wise is five star and i would recommend and stay again at this hotel (even tho i always like to hop to different luxury hotels). hopefully the standard stays the same or improve for the better..

anywaes thanks to all the staff that makes me feel special and happy on my 4 days stay at this hotel.

Room Tip: there is no tip.... just choose any room and u wont get disappointed unless u prefer bigger and a b...
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  • Stayed: February 2013, traveled as a couple
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2  Thank metomophosis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 12, 2013

Stayed on the club floor. Nothing really special. Room was nice & large. Loved the fluffy bathrobes. Horrid view of construction sites. Rooms are not sound proof. Was woken up by next door's telly at 6ish in the morning. Could hear people talking along the corridor. Nowhere close to the standard of service in Grand Hyatt Hong Kong or Singapore. Club Lounge was just ordinary with minimal evening cocktail & breakfast spread. Deco looks like a 3 - 4 star hotel. Nothing about it was grand. Not worth paying the extra for a club floor room.

Had dinner at Table38. Could hardly understand the waiter. Spoke very bad broken English. Returned the shellfish bisque as it was too salty to be eaten. They replaced it with a double boiled chicken soup which was ok. Then came the salt baked tasmanian wild salmon.. .salt baked & they served with the skin! Super ultra salty. Complained to the manager and she said "it's supposed to be salty, we use high quality sea salts". Told her even if you used good sea salt, the food has to be palatable & edible. She walked away saying she will inform the chef. No one in their right mind wld serve the salmon with skin especially when they coat the skin with tons & tons of salt. To make up for the salty food, they served us dessert on the house. Dont think i will return to Table38 anytime soon.

House keeping was helpful. They promptly came up with a charger when i requested for one. Overall experience was just so-so. More cons than pros.

  • Stayed: February 2013, traveled as a couple
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Thank hywang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

We enjoyed the food, the rooms, and the service. I love you salma. We spent nice time. In the middle of a nice place in kuala lampur. Nice fountain view and twin tower. I love you salma. I love you salma. I love you salma. I love you salma.

  • Stayed: February 2013
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Thank SIMSIM12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

We stayed at this band new hotel on a family holiday with my wife and three kids. It is a beautiful, brand new hotel. Breakfast was exceptional as was the pool and restaurants. As per other reviews lifts are a bit annoying but not enough to impact your visit.

  • Stayed: December 2012, traveled with family
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Thank Karl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

We booked the Hyatt for a 3 day stopover on the way home after visiting family in Netherlands. It would be an opportunity to have a rest before undertaking the next leg of the trip and to acclimatize to warmer than freezing temperatures after a month in Europe.

We knew the hotel was new which was the first tempter and the location sealed our decision. Having stayed at a few of the other hotels close by we knew the location is terrific - we walked through the Kuala Lumpur central park for some tranquility and natural beauty on to Suria KLCC for iced coffees, nibbles and shopping. The shopping centre is large, light and beautifully clean. The Chinese new year celebrations for the year of the snake were in full swing and added colour, music and celebratory dancing and festivities.

We had covered most of the top rated tourist activities on previous visits so our aim was to relax and enjoy our time.

The breakfast each day was topped off by the marvelous views of the architectural marvel which is the twin towers - having the time to look longer rewards with even more appreciation of the structure. The foods for breakfast catered for most tastes with favourites such as miso soup, congee with accompaniments, dahl etc, dumplings and the usual western fare of eggs, toast etc. The best housemade toasted muesli with nuts was especially nice with fresh fruit and yoghurt. If you are a coffee connoisseur (or snobs such as ourselves - thanks to all the baristas in Aus) you will find the coffee undrinkable. This was a let down until we discovered many places serve coffee this way in the city. I opted for strong tea, chilled barley tea or a kopi peng - iced coffee in the suria complex.

A few Bellini's in the bar led to a chat about food with the staff who in no time had organised a table for us in 38 with a list of dishes to try. Their recommendations were all savoured and the taste of the crab balls is still with me- divine!

We ordered room service one evening as it was quite late and the food was soo good we went to the restaurant on the ground floor, JP Teres for lunch the next day. Great local dishes served by lovely wait staff. As a sweet tooth the desserts were brilliant - light, fluffy and not gooey sweet.

I have to agree with other reviewers about the light switches in the room, there are alot of them, but if you don't turn them on.....it was not worth worrying about. The room was large, thoroughly clean and the bed was the most comfortable we have slept in for a long time. My husband loved the rain shower, however the loose tile over the drain is not a clever idea. Loved the privacy screen.

The swimming pool is not large but a lovely relaxing spot and the iced water most welcome.
The sky bridge connecting the convention centre and Suria also takes you to the Pavillion which is always a great spot to meet after shopping. The food court downstairs is still a treat as are the various restaurants outside. The monorail is a short walk away to jump on and discover other areas.

Our aim to rest was only partly successful as there is so much to see and do in a city which facilitates easy access to places and sites. It is a lot easier after a session in the spa - a must do for some pampering.
Thank you to all the beautiful staff who are all doing a great job. See you next time.

Room Tip: Don't book a top floor room is you suffer from vertigo. Careful walking up to the window as ther...
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  • Stayed: February 2013, traveled as a couple
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1  Thank dioniAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2013

Nice new hotel and rooms were spacious and comfortable. Got a good nights sleep once I had managed to find all the light switches to turn off. Staff friendly but seemed a bit inexperienced. Business centre was rather stark and bright outside light on monitors made them difficult to read.

Would have deserved 4 stars but unfortunately the lifts drove me crazy. I seemed to spend a lot of time going up to come down and being kidnapped when the key card for my floor did not work.

Room Tip: Make sure you specify a specific floor and place when meeting clients as it is confusing with a circ...
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  • Stayed: February 2013, traveled on business
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2  Thank Getabreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

Checked in quickly in the room. Upgraded to an executive suite. The room was outstanding in every way. Space , design, efficient and truly comfortable.
Staff were outstanding, good restaurants and the club floor lounge was huge but comfortable with sky high views of the skyline. A breakfast for a king. Lobby is on level 37
Underground walkway to KLCC to weather protected. Looking forward to my return trip.

Room Tip: Look no further for quality and service.
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  • Stayed: January 2013, traveled on business
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1  Thank denniscasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Kuala Lumpur

Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 349 Hotels in Kuala Lumpur
Price Range: $150 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 411
Official Description (provided by the hotel):
Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more   less 
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