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“Nice room with bad front desk” 3 of 5 bubbles
Review of Sky Express Hotel Bukit Bintang

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Sky Express Hotel Bukit Bintang
Ranked #88 of 340 Hotels in Kuala Lumpur
Banff, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice room with bad front desk”
3 of 5 bubbles Reviewed March 28, 2014 via mobile

I stayed there for a few days. Overall, the stay was alright. The hotel is new and clean. Located right next to the famous street, also there is seven eleven next to the hotel. So it was pretty convenient.
Room was ok. Big enough bed, a big tv, and a fridge.
but, i had a trouble when u check in. They ask me to show my passport for checking in. But they told me that someone else already checked in to the room with my name. As a result, that person was a random Indian woman who used my name. She did show her passport to the front desk too, but the front desk miss processed it. I complained them for their bad job, but they didn't even apologize for it. The guy in front desk was really impolite. That was the worst point about the hotel. I wouldn't recommend this hotel to my friends. There must be same quantity and price hotels with better service.

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Rimpsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
    41
    155
    68
    10
    13
See reviews for
70
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Vietnamese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

We stayed at this hotel for 7 days and would return again. Concierge and staff were always helpful and friendly. Fantastic location as it took 5-10 mins walk to Times Square & Sungei Wang with Pavillion and Lot 10 also close by for all the shopaholics! No need for a taxi and if you did use one just tell them your hotel is opposite Swiss Garden and they will know (as the hotel is still quite new)
The room itself is presentable and tidy. Only small downside for me was the walls. Could hear other guests going to the shower next door and their phone calls. Didn't bother me too much as we were out most the day anyway. Highly recommend if you are on a budget but are looking for a decent place to sleep and shop.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JTTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

Easy to find since its exactly opposite the Swiss Garden Hotel, the hotel is right at the end of Bukit Bintang. Parking was a breeze with lots of available parking lots and there's a taxi stand right outside the hotel.

Room service is not 24 hours but there's a 24 hour convenience store (7-11) within the building premise. Didn't wake up for breakfast for 3 consecutive mornings so missed it but plenty of eateries available around the hotel.

Its very very close to Jalan Bukit Bintang, so you will never be bored of the area. Bed was comfortable and room was cleaned everyday. Pricing was cheap and for that location, you would have to pay slightly more.

Front desk staff were very friendly and security guards were stationed at the front lobby 24/7. I had an enjoyable stay as always in KL and the hotel added on to it. If you are a traveler with some budget, this would be it. Cheers.

Room Tip: Ask for rooms facing the main road and on higher floor.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Saravanan_Samiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed February 20, 2014 via mobile

Booked this at the very last minute (12am) for check in at 1.30am. Since we were driving down from Malacca, booked this in the go. Price wise was affordable (abt $80 with taxes via booking.com) and it included breakfast. Located at pudu, easy to find and for budget hotel with a covered car park it's safe. Room size is small but ideal for night stay and bathroom is of good size. As the hotel is pretty new it's very well kept n decent. Walking distance to bukit bintang (via shortcuts).
Breakfast is nothing impressive n can be improved..
Overall, will choose for a short trip again.

Stayed February 2014, traveled with family
Helpful?
2 Thank Hidayah16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
118 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed February 18, 2014 via mobile

The hotel is nice, room was very comfortable, bead excellent with white spotlessly clean sheets.
Breakfast was adequate. Location of the hotel is great. Staff kind and helpful. The price very reasonable.
Would not hesitate to stay there again.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TatianaAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland, Australia
Level Contributor
113 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed February 8, 2014 via mobile

Average property in a very good location. Within walking distance to everything and also close to the monorail. I booked a superior room and was pleased with my decision as i saw the size of the regular room and it is quite small. I was given a smoking room although I booked a non-smoking one and was told it could not be changed as they were full so that was disappointing given I stayed five nights. Do not take the breakfast option as the buffet is small and really not good. I am not fussy and that was really bad. The gym consists of three machines so don't expect a fitness centre but it will allow you to do some basic exercise. Wi-Fi was ok. Lots of smoking throughout the Hotel and ashtrays in front of the lifts often full. Not pleasant to see and smell. The a/c in the room worked well. I recommend this property if you are looking for a good location and happy to put up with some annoyances in return for a good price.

Stayed February 2014, traveled solo
Helpful?
1 Thank AustinPowers2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 bubbles Reviewed February 1, 2014

The customer service at this hotel was very average. The reception staff were rude and not interested in helping. My breakfast plates stayed in the room until midnight where I contacted reception and asked them to removed the dirt plates. Therefore, I would suggest my room was not cleaned correctly.

This Hotel is one to avoid.

Room Tip: Better values elsewhere.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank havenfunin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sky Express Hotel Bukit Bintang

Property: Sky Express Hotel Bukit Bintang
Address: 128 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #88 of 340 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sky Express Hotel Bukit Bintang 3*
Number of rooms: 170
Official Description (provided by the hotel):
Sky Express Hotel Kuala Lumpur sits in a superb and convenient location at Jalan Pudu in Kuala Lumpur, within walking distance to major shopping malls, business and entertainment districts in Golden Triangle of Kuala Lumpur. ... more   less 
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