Made a booking for three nights. Arrived mid morning and store luggage. Came back at 2 pm to check in. Then things stated to go bad. Room had no window (in the search engine website it does not say that this grade of room does not have a window so I assumed that it did"........ Wrong)
Went to discuss this fact with the desk to be told that they had no available rooms with windows. We do not stay in rooms without windows and would not have booked at this hotel if we would known.
They could not guarantee me a room with a window for the next day either.
I also complained about the rising damp in the room's walls and the plumbing tools that we left on the floor of the room. The hotel manager became involved at this stage and told me that their rooms did not have rising damp and there certainly was no tools left in the room, and he suggested that he come and inspect the room, which he did. He soon removed the tools and said that he would have the damp problem taken care of soon.
We went on the net and booked a room in another hotel and moved out. after all this he demanded the first nights rent! I will contact booking.com to have the rent repaid to me.
There are much better and more honest places to stay, I would suggest that you do so. The nearby Sentral hotel is very good.
- Official Description (provided by the hotel):
- Signature Hotel KL Sentral located strategically in the vicinity of KL Sentral, where its major Train Hub & Airport Busses Terminal. KL Sentral connects to All major cities and states in the country via trains. Signature Hotel KL Sentral surround by lots for eatry from local delicacies to international cuisine. Guests can enjoy shopping sphere in NU Sentral Mall and Little India within a walking Distance. Our friendly and trained staff will be happy to guide you and your guests. ... more less
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