We had some trouble with their website. Took all of the payment info, then got an error message. Looked to see if my card had been billed, & it showed a transaction pending, so I didn't rebook. (Short notice, this was the morning we left for KL) We get there the next day & they said the transaction wasn't completed, even though by this time it had gone thru on my card. We were not the only ones with this issue. There were others in line ahead of us. With that being said....the staff was very helpful. After we explained we were leaving KL the next morning, they refunded the card, we repurchased tickets, & they snuck us into the slot we had originally booked. So, a phone call may be warranted if you have any questions about your web booking. It goes without saying, the towers themselves are an amazing structural feet! We spent 10-15 minutes on the Skybridge & another 10-15 in the observation room at the very top. Unparalled views of KL!
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