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“Nice suite, poor staff communication / coordination” 3 of 5 bubbles
Review of MiCasa All Suite Hotel

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MiCasa All Suite Hotel
Ranked #55 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice suite, poor staff communication / coordination”
3 of 5 bubbles Reviewed March 29, 2013

Currently staying in MiCasa on business until someday, hopefully, the serviced apartment becomes available. My workplace just keeps extending my stay here.

Cons:

If your microwave doesn't work, you'll have to tell them about it repeatedly, repeatedly the front desk staff will sound very apologetic and repeatedly the problem will not be fixed, with no sign anybody even attempted to fix it.

Don't be surprised if every couple of days you have to advise staff there's a stomping from the above or adjacent room; apparently this is pretty standard in hotels so I guess there's nothing that can be done there. EDIT: I just tapped on my ceiling to see if the people above me would get the hint, and it felt like it was designed to amplify sound.

Cleaning staff may or may not replace all the towels you use. You will be lucky if they know what a face washer is and that they need to replace it. They may or may not replace things such as clothes detergent.

They have a sign hanging in the bathroom saying that they're trying to be green, so if you don't want your towels washed then hang them up. They will always take every single towel for washing, regardless.

If you switch on 'do not disturb', they will make sure to call your room to see if you really don't wish to be disturbed. If you're there, they will disturb you, if not then they will clean your room.

I found it somewhat amusing when I left the room in the morning on the day of 'earth hour', switching off all my lights as I did so. When I came back late that night I found a notice asking me to participate in earth hour by switching off my lights, which is funny because the service staff left on something like 4 lights and the bathroom fan (one more light than usual). One time I came back and the TV was turned on.

Twice they left the room power turned off; one of those times they actually took the card and I had to go to the front desk to get it back.

I believe they stopped greeting me on my return at the end of each day a fortnight ago.

I had to throw the provided bath robes in the sink to get them washed. I know they didn't replace them when I found them folded up one time as one of them was identifiable by a broken belt loop.

There's no top sheet on the bed. What guarantee do I have that the doona cover is replaced every day ? Or even every week ? I think I have no choice tomorrow but to throw it in the sink... they can't put a wet cover back on a bed. Basically, the staff might be providing me with clean towels and bed linen, but they can't be trusted to do so.

Not great reception on the TV. Also the movie channels seem to be on an endless loop. i.e. in the time I've been here (about a month) all the movies have been on at least 3 times.

The first time my stay here was due to expire, it had already been extended but I still received a "our records indicate you're checking out tomorrow" note. I had to call the front desk to make sure this wasn't true and then get my card re-activated the next day when the reader in the lift wouldn't accept it.

Pros:

Buffet breakfast is good and the breakfast staff is top notch. Nothing bad to say about that.

Large TV, good for watching things you downloaded yourself.

Fast enough WiFi for my liking.

Spacious room.

Great bathroom despite no bath.

The English-speaking staff are great (although I've had little need of them).

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Anonymous U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Bangalore
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 29, 2013

The room was a very pleasant surprise. It is well furnished wih kitchenette, DVD player, large tv, Microwave etc and can easily accomodate a family of 4. The A/C was not functionig well in my room and i was too busy with my conference to bother raising a request. I am certain they would have taken care of it. The pool was well maintained and breakfast buffet had vareity everyday. I ate twice their lunch buffet and it too was good. All staff is very friendly and attentive.

The hotel is close to Ampang Park LRT station, KLCC and Petronas Towers. Unless you use the LRT, taxi is the only other alternative for travel. Since this was an offical trip and taken care by my company, i regrettably cannot comment on the value.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vagaboundgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 23, 2013

I stayed at mi casa for about a month in February. The room was great- dvd player, kitchenette, view of the pool. The shower was amazing. The staff spoke great english, was friendly, and always helpful. Several times I tried to order in food from outside places and they always quickly volunteered to facilitate. The pool was never crowded and I was always able to get a lounger. The cleaning folks were amazing- I never folded anything the entire time I was there. The only small things that could be improved are:

- food. The tapas restaurant was not good. I didn't have a single good meal there. The menu wasn't very exciting and the food was never appealing. I got undercooked fish several times.
- The smoking area for the restaurant is adjacent to the pool.
- The gym was always really, really warm- especially in the morning.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ranegrrll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

We stayed here for four weeks after I had surgery The MiCasa was recommended by the hospital I went through. Staff are attentive - especially the room cleaners. They folded any clothes not in the cupboard, made my books nice and neat on the bedside table and lined our shoes up under the coffee table. They even put a dish in the bathroom for my earrings and bangles I kept leaving on the kitchen bench. Little things like that were always nice to come back to.

The rooms have their own kitchenette with a stove, pots and pans, full size fridge, oven etc. This was really good if you felt like making something for yourself. They're comfortable and reasonably spacious - we were here for a month and didn't find it claustrophobic. Beds are comfy, bathrooms are modern and the shower is huge. It was nice to have a couch and coffee table in front of the tv and a computer desk for our laptop. Free wifi was great and when we realised we forgot our adaptor for our electrical items the hotel provided one complimentary. Apparently they've spent RM$85million on renovations in recent years and it shows. Everything is new and fresh.

It does feel a bit isolative as it's right in the middle of the embassy district and there is nothing around in walking distance. It can get a little monotonous having to constantly catch taxis. The only reason I wouldn't return is because of location.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NaomiGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 18, 2013 via mobile

First of all, I would like to take this opportunity to thank Ms. P'ng Guan Jie for helping me a lot on my wedding day to book 2 executives room suite. She is very attentives & willing to help with fast reply email and same goes with all the staff at Micasa All Suite hotel that I encountered. My family were planning to have Chinese customary wedding-tea ceremony inside the suite & everything run smoothly. All my relatives love this quiet place & feel like home. Full facilities inside the suite & the size area is about 1,200 sq ft (if not mistaken). It's quite big place that can fits about 30 people inside the suite. The hotel management even so kind enough to help us to do some simple decor on our bed; all thanks to their house keeping (Wan, Azam, Ila, Esah, Mas, Ain & Intan) - well done!

We also tried their simple snack at "The Deli" (just far right from the lobby) & their simple sandwiches; it's really taste awesome & delicious. Yummy! Next to "The Deli" outside got laundry facility & gym opened from early morning til late night (11pm). Got bistro & restaurant that called "The Tapas" that you shouldn't missed too. Swimming pool available & quite near to KLCC & Jalan Yap Kwan Seng (if got transportation).

We enjoyed our stay here & it is our memorable wedding night to stay here.

Stayed March 2013, traveled as a couple
Helpful?
Thank vicleo09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bishkek, Kyrgyzstan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

I stayed at Micasa together with my husband at 2012 February. We stayed for 1 month. Feels like you are at home. You can cook at your room, watch all english speaking TV channels, enjoy good WiFi. They have a gym, nice cafe and quite interesting pool. You can join pool only till 19 00, probably because of mosquitos - they start hunting for humans from 18, 19-00. Unfortunately mosquitos are everywhere in Malaysia, except shopping malls only. Our room was with pool view. We were swimming everyday, birds are singing around, nice design - I prefer this type of cozy pools instead of big, fancy ones. At february 2013 we return for 1 week. I would highly recommend this place for couples, families, everyone, who get bored of hotels, which all look the same and who wants to feel themselves at home while staying at KL.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Zumrad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

This was a return visit, How nice to be remembered and to have a few special touches in my room. A personal welcome note from the manager and the house keeping staff welcoming me back. A call from the manager to welcome me back and to make sure everything was up to their standards, I love flowers and they remembered and did someting special. This is why I come back. They do the little things to make sure you know they appreciate your business. Great location and a quite place to unwind, It is great for longer term stays too - you feel at home!

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rdrun55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MiCasa All Suite Hotel

Property: MiCasa All Suite Hotel
Address: 368-B Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Kuala Lumpur
#13 Business Hotel in Kuala Lumpur
#33 Romantic Hotel in Kuala Lumpur
#47 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — MiCasa All Suite Hotel 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Reputedly the only urban tropical resort in Kuala Lumpur City Centre. Located in the heart of the city, within easy reach to business districts, major shopping malls, bars and restaurants.MiCasa All Suite Hotel offers 242 luxurious suites with a selection of one, two and three bedroom suites in a modern setting. Each suite is imbued with warm tones, stylishly furnished, ensuring privacy and exclusiveness. The innovative and thoughtful layout provides a comprehensive abode complete with kitchen fittings and latest equipment to whip out a good meal, befitting for long term stays and families.The award-winning Cilantro Restaurant & Wine Bar is refreshingly chic, serving French nouvelle cuisine with a touch of Japanese influence. Tapas Bistro & Bar an all day dining restaurant offers popular local cuisine and Western food, inclusive of punchy margaritas and exotic cocktails to unwind at the end of the day. Benefits include:• Free use of the gymnasium• Swimming pool with salt filtration• Free WIFI Broadband Internet Access• Selection of pillows• Designer kitchen with refrigerator, toaster, electric kettle, porcelain ware, imported stainless steel appliance and with a combi-oven to microwave, grill or roast• Daily housekeeping with turndown services• Self-service launderette • basement car park• Free scheduled shuttle service to major office buildings and shopping malls. ... more   less 
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Also Known As:
Micasa All Hotel Kuala Lumpur
Hotel Micasa All Suite
Micasa All Suite Kuala Lumpur

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