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“Helpful Staff (in time of need), Large room”

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Pacific Regency Hotel Suites
Ranked #72 of 346 Hotels in Kuala Lumpur
Cambridge, Massachusetts
Level 6 Contributor
103 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Helpful Staff (in time of need), Large room”
Reviewed May 9, 2013

We stayed at the Pacific Regency for one night in May 2013. We reserved a standard room but upon arrival were upgraded to an enormous penthouse one-bedroom unit on the 32nd floor (the only things above us were the pool and restaurant).

The location was across the street from KL Tower (a communications tower with an observation deck) but was not close to much else. It's a bit of a hike (slightly uphill) from the nearest public transit station (monorail). However, the location was quiet.

The suite we had was located in an odd location...kind of at the end of a short service-type corridor between the service elevator and emergency stairs. The suite itself consisted of a large kitchen, living room, dining area in front of a window, bedroom, and large bathroom.

The decor was a bit dated and sterile (lots of beige and brown), particularly in the kitchen and living room, but everything was quite functional. The apartment really was enormous. There was tons of storage in the bathroom (closets in the bathroom...go figure), and a large tub and separate shower area.

The king-size bed was extremely comfortable...especially by Asian standards where hotel beds tend to be quite firm. The apartment had two large windows overlooking the KL Tower. Although designed to be opened, the windows seemed to be sealed shut (or opening them was more complicated than I could figure out). The one downside was that the windows were quite dirty on the outside, spoiling the view of the skyline and distant mountains.

We went up to the roof top pool one night only to discover that it closes so that the space can be used as an outdoor nightclub. So, instead of a dip in the pool, we used our complimentary drink passes and enjoyed the fresh air from high above the city. Oddly enough, the complimentary drink passes were only for non-alcoholic drinks...so after our juices, we ordered beer/wine). It's a nice space up there with ambient music and amazing views in three directions.

We also had a decent meal at the adjacent restaurant, with views in the other direction.

The front desk staff was extremely helpful at check-in. At 11pm that night, my husband went for a walk to a nearby convenience store (which wasn't very nearby as a result of the isolated location of the hotel) and on his way down the dark hill fell into a storm drain whose cover was missing. The hotel was extremely helpful and accommodating to us...coordinating transportation to the hospital (where he had to have minor surgery) and providing a wheelchair upon his return from the hospital.

When we weren't sure if we were going to need to extend our stay because of the hospitalization, they allowed us to extend our reservation for an extra night at the same rate. But when we learned he would be released from the hospital and we would be able to catch our flight, they allowed us to cancel the reservation and only charged us a late check-out fee.

If you're looking for a large space, a nice rooftop pool with great views, and a very helpful front desk/concierge staff (and can put up with slighted dated decor in the kitchen and living room) then this place will work great for you. I think it's more geared towards business-people and people staying on a long term basis. I wouldn't consider it ideal for a romantic couples getaway.

Room Tip: As with most hotels, the higher the floor, the better the view.
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  • Stayed May 2013, traveled as a couple
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Helpful?
Thank snarl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (329)
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English first
Adelaide, South Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 6, 2013

Really great hotel to stay in. The staff were extremely friendly and helpful, even came around one day to check that we were happy with everything and see if there were any problems in our room. The room was lovely and clean and the bed was very comfortable.
Breakfast buffet provided a nice variety of tasty food.
The hotel was within walking distance to the towers and some shops and a short taxi ride to more shops, restaurants and China Town.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Level 6 Contributor
105 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed May 5, 2013

This was our third time staying at Pacific Regency and it just gets better. We have 3 different room types ( although always booking the same), and each has had a different apspect. We have always been up high and love the views, even if its to watch the rain cloud coming in over the city. Wonderful staff from the time you walk in(either entrance)or out to the delightful housekeeping lady whose English was excellent and nothing was too much trouble. The bed was super comfortable, linen clean and other facilities more than adequate. Our air conditioning was not working in the kitchen area, however the main air conditioning through the hall, bedroom and sitting room worked well enough to keep our room fresh and cool. We have never had breakfast included previously - this time we were pleasantly surprised to be given the breakfast card. The choices should please everyone with a good range of hot, cold, fruits, drinks and bread/pastry - really anything you could possibly want. . Pacific Regency may seem a little out of the way, however it remarkably central and quiet. It is close to both mono rail, LRT and bus stops for getting about the city, and a short walk to Bukit Bintang/KLCC if shopping malls are your thing. It is immediately across the road from KL tower entrance, although we have never been to the top. We only used the pool area once for early morning swimming as there had been lots of functions which ultimately left lots of tidying up, we didn't bother going back later in the day - but there are great views to be had from up on the roof and the reason we haven't been up KL tower. Our very favourite place to stay in KL. Thank you once again.

Room Tip: Up high for views, you may hear a bit of the disco but it didn't interfere with our sleep qualit...
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  • Stayed April 2013, traveled as a couple
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Helpful?
Thank ydd60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worsley, United Kingdom
Level 6 Contributor
201 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed May 4, 2013

After take over an hour from the airport, we arrived and the room was sorted right away, after 20 mins we asked if we could change rooms as we could hear everything from next door they had a baby there and boy did it cry. that was sorted within 10 mins. the room we had was large a small kitchen and a sofa, so we could watch tv sat up or in bed. we had a large window that looked over the city, and the Menara tower. the roof top bar was a bit of a pain as you could only sit on certain seats after 6 o'clock as it seemed to turn into a pick up bar at night. But the view from up there was fantastic day and night as the PETRONAS towers were close. Breakfast was very nice plenty to eat and lots of choice. this was a nice hotel staff were ok nothing special and it was in a good location.

Room Tip: do not get a connecting room if you do not need it
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  • Stayed September 2012, traveled as a couple
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Helpful?
Thank k r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landshut, Germany
Level 6 Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 4, 2013

...without any love in it in terms of decoration. Stayed there during a business trip in a family suite with my colleague. Very close to the chinese market, the Petronas towers and the nightlife area.
Breakfast was good, but nothing special. From the Hotel you can go by walk in 5 minutes to the "Beach Club", where the nightlife is...let´s say something you will not find in Europe...

  • Stayed September 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank SaschaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Level 6 Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed May 1, 2013

My girlfriend and I decided to book a bit more luxurious hotel on the final days of our combined Malaysia/Singapore-trip. We arrived back in KL in a tropical storm and had to walk from the MRT-station to Pacific Regency, a route which was unfamiliar for us.
Once we finally found the entrance of the hotel (completely wet), we were summoned to go to the reception which was temporary on another floor due to reconstructions. The staff told us the hotel was far from fully booked and upgraded our room to a ‘Pacific Executive Suite’. A warm welcome!

These suites are in fact apartments and located on the high levels off the hotel (our room was on the 22nd floor). In both living- and sleeping room there are big LCD-flatscreen televisions.
There was also a kitchen located in the corner of the apartment. It contains fridge, cooking plates and more kitchen material like cutlery.
Bathroom was made out of marble and even bigger than my own at home! It had a huge shower cabin and separate bathtub. Also various toiletries , soaps, shampoos and bathrobes were provided.

Because of the heavy rainfall and late hour we did not feel like leaving the hotel for our evening dinner. We left our room and went one level higher to the ‘Soi 23’ Restaurant. This place is famous for its Thai dishes and is open until 11.00 pm. When you have a table by one the many big windows, you can enjoy the KL-skyline and see firework (the restaurant is located right under KL-Tower as well). Both my partner and I ordered the Thai crab which was delicious. Proportions of the desserts were slightly unbalanced, but we didn’t mind as the crab was just so good. I preferred to pay the bill straight away before we checked out the day after, which was not a problem.

Afterwards we went to the top of the hotel at floor 34, the so called ‘Luna’ which is undoubtedly one of the coolest places to have a lounge bar. Around the pool there are cosy bunks constructed. You have to take your shoes off before entering one of those trendy ‘boxes’. The discobar is located at the left corner of the pool, produced in some sort of glass pipeline (music is pretty loud though). All this enlightened under the Petronas towers…
A minor point however are the cocktails itself: They are expensive, which in fact is normal in an environment like this. The white-clothed staff however was pushy and annoying. Our drinks were still half-full as they already were asking for a next order.
For the masculine part of the readers: make sure you have long trousers as shorts are not allowed to enter!).

We did not include breakfast in our reservation, so I cannot speak about food quality in the morning.

This was one of the best hotels I’ve ever stayed in, but obviously due to the fact our room was upgraded. I’ve read a lot of reviews with complaints about the outdated rooms and furniture. However we didn’t notice any particular that kind. Staff was friendly, but gava a nameless impression. I strongly recommend this hotel for the convenient prices, but regarding location I prefer the Chinatown-area.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WouterVG7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level 3 Contributor
9 reviews
9 hotel reviews
Reviewed April 30, 2013

This is my second stay at Pacific Regency KL and I again really enjoy it.
Fast check in, very large bedroom - looking like a studio with a full kitchen and leaving room corner, great bathroom with excellent shower. The location is fantastic, within walking distance from Pavillion and business distric. Will definitly go back !

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Astrid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Regency Hotel Suites

Property: Pacific Regency Hotel Suites
Address: KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pacific Regency Hotel Suites 4.5*
Number of rooms: 283
Official Description (provided by the hotel):
The hotel offers 283 suites, stylishly decorated with its trendy yet comforting feel, complete with modern amenities. Special touches in every suite include the roomy ensuite bathroom with separate shower, 40-inch LCD screen television with selected satellite channels, complimentary wireless internet access and stunning views of the Kuala Lumpur skyline. These suites are also great for longer stays in the cities as they come equipped with a kitchenette, complete with crockery and cutlery as well as a lounge area, but are also perfect for short homely stays. When night falls and it’s time to wine and dine, you don’t even have to set foot out of the building. The Pacific Regency Hotel Suites houses one of the most hip, trendy nightspots in the entire city; Luna Bar. Located on the rooftop of the 34th floor, expect an unparalleled 360˚ view of bustling Kuala Lumpur, topped off with great music, a stylish crowd, the rooftop pool and a chill, relaxed ambience. Choose to dine al-fresco, huddle up in dark comfy spots or be seated at any one of the several bars; whatever your choice, look forward to a night you’ll remember. If you’re in the mood for something spicy and tangy, stop off at the 23rd floor and dine at the Soi 23. Expect Northern Thai cuisine, bursting with exotic flavours that will tantalise your taste buds, available for lunch and dinner. If Thai food isn’t your thing, opt for their ala carte menu which offers local and Western delights, all served while you gaze out onto the KL skyline. ... more   less 
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Also Known As:
Pacific Regency Hotel Kuala Lumpur
Regency Kuala Lumpur
Regency Hotel Kuala Lumpur

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