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Pacific Regency Hotel Suites
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Reviews (2,149)
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All reviewsluna barkl towerrooftop poolsuperior suiterooms are hugetop floorfree upgradetaxi driverbukit bintangtwin towersfront officegolden trianglepublic transportmonorail stationcristallokitchenetteconcierge
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Reviewed February 6, 2013

We stayed in hotel by Sept 2012.I booked this hotel because we want to go to KL Tower's revolving restaurqnt on next day.The hotel is near to Petronas Twin Tower and many shopping centres which is within walking distance.We love the swimming pool very much,it is located on the 33th floor,the top floor of the hotel.

  • Stayed: September 2012, traveled with family
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Thank hweeying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mia K, PRHS2010 at Pacific Regency Hotel Suites, responded to this reviewResponded July 31, 2013

Dear Mr/Ms Hueeing,

Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites! We will definitely share your good words with the team and till then, we wish you a pleasant day ahead!

Thank you,
The warm and friendly staffs of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Hotel is located just opposite KL tower , location wise is good, 15 mins walk to petronas & Bukit Bintang , 10 mins walk to bukit nanas monorail.
Hotel checkin was smooth & staff does need training , simple error of mentioning wrong check in dates , wrong dates on reciepts otherwise staff were polite
Executive suite was good , great views of both Kl tower & twin tower , room was clean but furnishing needs improvement
Food at hotel is of good quality , service overall had been very good
Luna bar was a dissapoinment at check in was informed on closure on one of the days of my stay i.e. 18th Jan 13 , when visited on 17th Jan 13 was informed having a bartender competition & guest were not allowed outside , dissapointing .
Taxi at hotel counter is good as using meter unlike most taxis in KL
Overall satisfied , however will look at staying at bukit bintang area during my next visit

  • Stayed: January 2013, traveled as a couple
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Thank rajat1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mia K, PRHS2010 at Pacific Regency Hotel Suites, responded to this reviewResponded July 31, 2013

Dear Mr/Ms Rajat1982,

Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites! We will definitely share your good words with the team and till then, we wish you a pleasant day ahead!

Thank you,
The warm and friendly staffs of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

I stayed and this hotel for one night, a couple of days ago. When we arrived the staff was helpful and even let us skip the room deposit because we were staying only for one night. On top of that, because the hotel was full, they upgraded us. So far so good.

The problems started when we arrived to the room. It looked a bit outdated, but was indeed very spacious. However, the toilet flush did not work properly and was making noises all the time. The Internet never worked during our whole stay. Some random employee rang our room at eleven thirty in the night to deliver us bottles of water (?). Someone else rang the room again at 1.30AM (!), which is always a good wake up call.

  • Stayed: January 2013, traveled as a couple
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1  Thank Diogoateixeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

We stayed at this place only one night. We booked it for 4 nights, but mistakingly for wrong dates. Which turned out to be pure luck. The place is large and definitely was modern and luxurius at some point of time. Now it looks old and outdated, with terrible colorus. The pool and bar are of average level. Bit on the side, but stilll in the downtown. Rooms are large, but a it dark. It was clean. Huge bathroom in dark stone, looks a bit too dark. OK beds. Own kitchenette, but no cutlery and porcelan. The hotel is max 4 star, mainly due to facilities and size of rooms. Would say 3,5 due to outdated interiors.

  • Stayed: December 2012, traveled as a couple
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Thank DePo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

It was a one night affair so I won't try and sound like I know this hotel inside out.

Check in was brief and hassle free. A big plus for upgrading me to an Executive Deluxe Suite.

The room was HUGE. A furnished hall, separate kitchen, bedroom, walk in closet, big bathroom. All the amenities you need, a very comfy bed and an excellent view of the KL Tower. Big thumbs up.

Had dinner at Soi 23, which served good fusion Thai food for a reasonable price.

Wi-fi and car park was complimentary. Check out was almost immediate.

I notice some complains about the dated furniture. But for the price we paid.. it is definitely highly recommended!

  • Stayed: January 2013, traveled on business
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1  Thank JasonGAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mia K, PRHS2010 at Pacific Regency Hotel Suites, responded to this reviewResponded July 31, 2013

Dear Mr/Ms Strat77,

Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Regency Hotel Suites! We will definitely share your good words with the team and till then, we wish you a pleasant day ahead!

Thank you,
The warm and friendly staffs of Pacific Regency Hotel Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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