We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Berjaya Times Square Hotel, Kuala Lumpur
Nearby Hotels
Grand Hyatt Kuala Lumpur(Kuala Lumpur)
$196
$153
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$95
$90
LeMeridien.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Traders Hotel, Kuala Lumpur(Kuala Lumpur)
$131
$100
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$85
$79
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$201
$150
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$68
Renaissance Hotels
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$73
$62
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hilton Kuala Lumpur(Kuala Lumpur)
$80
$75
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
$85
$77
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Fitness center
Shangri-La Hotel Kuala Lumpur(Kuala Lumpur)
$137
$99
Trip.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,624)
Filter reviews
2,624 results
Traveler rating
756
972
506
182
208
Traveler type
Time of year
LanguageAll languages
More languages
756
972
506
182
208
Show reviews that mention
All reviewsshopping mallindoor theme parkberjaya times squarebig apple restaurantroller coastersuperior roomhuge mallmonorail stationhuge roomliving roomswimming poolbukit bintangwest wingcentral locationbuffet breakfastfood courtpetronas towers
Filter
Updating list...
1,682 - 1,687 of 2,624 reviews
Reviewed September 19, 2013

Perfect location, right in the heart of town in the Bukit Bintang area. The monorail station is right outside the hotel, Low Yat Plaza and other shopping hot spots are just around the corner. I stayed for 5 days in a superior room on the 37th floor - nice spacious suite. Clean, odor free carpeted room and bathroom with tub and shower. Room was equipped with a kitchenette.

Ordered room service once, they were fast and food was delivered hot and tasted great. They even know your name when you call - that was unexpected, much better hotels forget the basics sometimes!

Breakfast always was a lavish spread with a huge variety of cuisine to chose from, enjoyed it every single day.

Check in was smooth, overall a satisfactory experience.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Indygo005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this reviewResponded September 27, 2013

Dear Indygo005,

Thank you for taking the time to write a review regarding your recent stay at our hotel. We sincerely appreciate your positive comments about our team members’ services, and the positive write up of your stay experience. We believe in welcoming our guests as if we were at home, and I am happy to hear that your experience was of a positive one. This feedback will certainly inspire the team to be outstanding in their service delivery and beneficial to readers around the globe.
We look forward to welcoming you back with us again in the not too distant future!

Thank you.

Sincerely,

Mondi Mecja
General Manager
Berjaya Times Square Hotel Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

The location and the value is ok, The room was superb, clean and i really love it. The only thing that I never can accept where the service was bad. Need to call the room service few times for laundry, waited for so long. And the security is really poor where the security guard unable to communicate in English and Malay, So what kinda language should I spoke to them if there is any emergency. I guess it is just my bad day..

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pat58300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this reviewResponded September 27, 2013

Dear Pat58300,

Thank you for taking the time to write a review regarding your recent stay at our hotel. We appreciate your comments with regards to your stay experience and room conditions.Your comments on the service delivery was indeed of a great concern to us. Rest assured that your feedback will help with our coaching and training of our team members to ensure that such occurrences are minimised and that we are more attentive to the little things that matters most to our guests.
I do hope that this isolated incident will not deter you from returning to Berjaya Times Square Hotel again, when you next visit Kuala Lumpur.

Thank you.

Sincerely,

Mondi Mecja
General Manager
Berjaya Times Square Hotel Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

the hotel was just perfect. our room was upgraded for free. the view from the 42nd floor was awsome! the swimming pool was quite nice and was never crowded. the staff were helpful and the rooms were very clean and comfy. loved this place. would love to stay here again!

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Huzaifa_lodhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

Maybe I was just unlucky but I wasn't impressed by this Hotel.

The not so good.

The Room. Serious stains in the carpet and curtains (!). A fixed air conditioner vent that blew onto the bed creating an uncomfortable draught. An old style television with poor picture quality. A hot water service that doesn't provide enough water for one shower. Also a little sign advises to turn the hot water system off when not in use and to let it warm up for 15 minutes prior to use - not great for early morning starts. Tired and stained furniture. Hotel information book in room had most of the pages pulled out or scribbled on.

Check in staff. Staff seemed quite disinterested. After waiting 20 minutes to check in a staff member cut to the front on the queue to sort out his issue leaving us still shuffling our feet waiting patiently. Also I can't understand why they needed a copy of my passport on check in and departure!

The good.

The Green Apple Cafe. The buffet breakfast was excellent. Obliging staff, nice setting and great choice of quality food.

The view. This building has good views in nearly all directions.

The location. Centrally located and adjoins a large shopping mall.

Summary. Their are better similarly priced accommodation options available in KL.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank AussieHolidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this reviewResponded September 27, 2013

Dear AussieHolidays,

We thank for your feedback about our hotel and for taking the time to write your review. I would like to take this opportunity to apologise on behalf of my team for the arrival experience that you had experienced. I have shared your feedback with the operations team to ensure such recurrences are minimised.
Rest assured, all the issues concerned will be given due attention accordingly. We apologise for any inconvenience you experienced throughout your stay here. It would greatly assist our investigations if you kindly contact us at directly and let us know the room you stayed in. We will then be able to immediately rectify our shortfalls.
However I am happy to read that you enjoyed the location and the view and your experience at our Big Apple Restaurant. We do hope to have an opportunity to have you back with us in the near future!
Thank you.

Sincerely,

Mondi Mecja
General Manager
Berjaya Times Square Hotel Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

this is my second time to come to Berjaya times square . what i most like about this hotel is its location , good rates and the friendly staff, they always get you what you ask for , i remember one in particular called Patricia , she was respective , sweet and really friendly , i hope her the best and this can make your day excellent or terrible . for me the most important factor to attract people to hotels is the staff , because they represent the hotel . i hope Berjaya to still the way it is or improve even more.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank shoo s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this reviewResponded September 27, 2013

Dear shoo s,

Thank you for taking the time to write a review regarding your recent stay at our hotel. We sincerely appreciate your positive comments about our team members’ exceptional services. We believe in welcoming our guests as if we were at home, and I am happy to hear that the team has been instinctive to your needs and that your experience was of a positive one. This feedback will certainly inspire the team to be outstanding in their service delivery!
We look forward to welcoming you back with us again in the not too distant future!

Thank you.

Sincerely,

Mondi Mecja
General Manager
Berjaya Times Square Hotel Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews