I just stayed at this hotel last week. It was my first visit in KL and was hoping for a decent hotel. Nothing too fancy; someplace inexpensive with clean rooms. Unfortunately I didn't research hotels beforehand and left everything to my travel agent. Bad move.
The lobby was nice, but once we exited the elevator to our room everything went downhill. We requested a non-smoking room. They gave us a room that smelled of smoke and had an ashtray in it. We politely requested another room. They put us on the "non-smoking floor" (although our neighbors were smoking anyway and the smoke was coming through to our room via the connecting door). The room was disgusting and filthy. There were bugs in our bed, the bathroom was dirty, the walls were thin, the carpets uncleaned, the bed sheets questionable, and the comforter looking like it doubled for unwashed curtains. The front desk staff was rude, rude, rude and always acted as if they were in a hurry. We asked for extra towels and toilet paper - it never came of course, so we had to call again 1 hour later. Our non-smoking floor reaked of cigarette smoke. By our last night, we gave up and just sat quietly in our room, thankful we'd be leaving soon. Also, the breakfast buffet was filthy. The food looked as if it'd been sitting there for days. Yuck.
DO NOT stay at this hotel. It has the potential to ruin your KL stay. Were the positive reviews regarding Grand Seasons written by its employees? I had to double check and visit the hotel website to make sure we were talking about the same place.
- Official Description (provided by the hotel):
- Grand Seasons Hotel, Kuala Lumpur provides a comfortable haven for those traveling on business or for savvy holiday-makers who want to be at the centre of it all. Situated close to commercial, retail and cultural areas, travelers will be spoiled for choice when it comes to filling their days. ... more less
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- Also Known As:
- Grand Seasons Kuala Lumpur
- Hotel Grand Seasons